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Our experience in CX research, digital analytics, and knowledge of your industry, allows us to transform your customer feedback and behavior into meaningful information by using advanced statistical analysis techniques. We then produce individualized dashboards and Issue Based Analyses (IBAs), which supply you with specific and actionable recommendations.
To have a seamless user experience, you need a deep understanding of your users’ needs, wants and expectations. That’s why our usability experts use customer feedback as a road map to deep dive into the design and functionality of your website, and provide recommendations focused on boosting your conversion rates.
Is there a gap in how both you and your customers perceive your CX? Are you measuring the experience at each critical moment of their journey to address these gaps? In partnership with CSPN, we will help you get the full story behind every key experience along the customer journey, so you can support your CX decisions with confidence.
Limited resources and aggressive timelines only make us work harder for you. As you continuously update your surveys, we monitor data quality, troubleshoot implementation issues, check for spelling and grammar errors, and more. By integrating your customer feedback with other tools, you’ll avoid delays, internal resource headaches, and stay within budget.