When you have limited resources and aggressive timelines, we do all the heavy lifting for you by managing your research projects.
As you continously update your surveys, we check for spelling and grammar errors, and monitor data quality. We troubleshoot implementation issues, skip logic and branching. We also help you integrate your iPerceptions visitor feedback data with other tools. Skip costly delays and internal resource headaches, and always launch on time and on budget.
All these survey and comment card responses − now what? We transform your visitor feedback and behavior into meaningful information by using advanced statistical analysis techniques to find hidden insights in your data. With experience in web research, digital analytics and knowledge of your industry, we'll give you specific and actionable recommendations.
Share your results across your organization with tailor-built interactive dashboards, and deep-dive into specific business problems with Issue Based Analysis (IBA) reports.
To have a seamless user experience, you need to have a deep understanding of your users’ needs, wants and expectations.
That’s why our usability experts use visitor feedback as a road map to deep dive into the design and functionality of your website, and provide recommendations focused on boosting your conversion rates. From journey mapping to page-by-page recommendations, we help you put the user front and center in the user experience.