Measure and elevate experiences on every touchpoint

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Every experience counts. Power them with Voice of the Customer solutions

One third of customers stop buying from a brand they love after one bad experience*.

In the experience economy, listening to your customers is critical. We help you collect and get the most out of your customer feedback with voice of the customer tools. Deliver stellar experiences across the customer journey, inform your Customer Experience strategy, and drive business results.

*Source: PwC

From CX measurement to CX action, we have you covered

Get the insights you need with our powerful SaaS platform and expert-guided approach

Collect feedback that drives action

Powered by the iperceptions platform, easily engage your customers on all your touchpoints for targeted CX insights to help you increase conversions, reduce churn, and boost recommendations.

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Close the loop in real-time

With iperloop, close the loop on your most pressing feedback to elevate key experiences. Home in on the most common speed bumps along the customer journey that need your attention.

Learn more about iperloop
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Leverage our expert services

Our experts have managed 1000s of VoC programs tailored to our clients’ specific needs since 1999.

From research design to extracting insights from your customer feedback, leave the heavy lifting to us so you can focus on taking action.

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It's time to adapt

Join the FREE 6-month iperceptions adapt program for curated customer feedback solutions to help you navigate the new normal.

Enrollment period has been extended until September 1, 2020.

Learn More

Top brands have trusted iperceptions for 20 years

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90%

reduction in cart abandonment

“We are now able to identify gaps in our customer experience using iperceptions, then validate and understand the details behind the customer feedback thanks to Tealeaf. This integration has been in valuable to helping us optimize all of our online properties.”

User Experience Manager
Choice Hotels

+15%

conversion

“If [visitors] were coming to our site and then abandoning, we wanted to know why. We need to know if we are delivering on their expectations and if we’re not, we need to know what to fix.”

User Experience Team Manager
Intuit

+16%

satisfaction

"We were able to better understand our visitors and, in doing so, we identified actionable steps we could take to better our business online. By constantly listening to our customers, we’ve seen tremendous improvement."

National Advertising Manager
Chrysler

-15M

call center costs

“iperceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data.”

Customer Insights Manager
Dell

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