From surveys to comment cards, collect customer feedback on all your touchpoints throughout the customer journey with the iperceptions CX platform.
7 of the 10 top-selling automakers in the U.S. (70%+ market share) choose iperceptions
Save time, effort and money on your CX projects with our team of experts. Focus your internal resources on taking action supported by our recommendations.
Tailored Reporting and Analysis
Customer Journey Mapping
Just some of the reasons why top brands choose iperceptions over other CX solutions
Ad-hoc research inquiries? Specific technical needs? Our experts are known for their responsiveness and adaptability. Leave the heavy lifting to us when you need a hand.
Our platform is HITRUST CSF® certified for information security, and we offer a WCAG 2.0 Level AA compliant survey experience. Rest easy knowing your data is secure, and anyone can share feedback on their experiences.
No custom survey experiences, question types or invitation methods. No custom-built reporting based on your specific needs.
Limited service, slow response times, and lack of agility. You’re on your own to solve sampling, data and technical issues. Forget about ad-hoc requests or customized analysis.
Certain CX research software providers are either only self-assessed, non-certified, or not validated by a third-party for accessibility or HITRUST CSF®, one of the highest levels of information security attainable.
"We are now able to identify gaps in our customer experience using iperceptions, then validate and understand the details behind the customer feedback thanks to Tealeaf. This integration has been in valuable to helping us optimize all of our online properties."
"If [visitors] were coming to our site and then abandoning, we wanted to know why. We need to know if we are delivering on their expectations and if we’re not, we need to know what to fix."
"We were able to better understand our visitors and, in doing so, we identified actionable steps we could take to better our business online. By constantly listening to our customers, we’ve seen tremendous improvement."
"iperceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data."
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