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One third of customers stop buying from a brand they love after one bad experience*.
In the experience economy, listening to your customers is critical. We help you collect and get the most out of your customer feedback with Customer Experience Management and Measurement solutions tailored to your specific needs. Deliver stellar experiences across the customer journey, inform your CX strategy, and drive business results.
Our experts have managed 1000s of VoC programs tailored to our clients’ specific needs since 1999.
From research design to extracting insights from your customer feedback, leave the heavy lifting to us so you can focus on taking action.Analytics Services Project Management Services
“We are now able to identify gaps in our customer experience using iperceptions, then validate and understand the details behind the customer feedback thanks to Tealeaf. This integration has been in valuable to helping us optimize all of our online properties.”
“If [visitors] were coming to our site and then abandoning, we wanted to know why. We need to know if we are delivering on their expectations and if we’re not, we need to know what to fix.”
"We were able to better understand our visitors and, in doing so, we identified actionable steps we could take to better our business online. By constantly listening to our customers, we’ve seen tremendous improvement."
“iperceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data.”