- COVID-19 Resource Hub
One third of customers stop buying from a brand they love after one bad experience*.
In the experience economy, listening to your customers is critical. We help you collect and get the most out of your customer feedback with voice of the customer tools. Deliver stellar experiences across the customer journey, inform your Customer Experience strategy, and drive business results.
“We are now able to identify gaps in our customer experience using iperceptions, then validate and understand the details behind the customer feedback thanks to Tealeaf. This integration has been in valuable to helping us optimize all of our online properties.”
“If [visitors] were coming to our site and then abandoning, we wanted to know why. We need to know if we are delivering on their expectations and if we’re not, we need to know what to fix.”
"We were able to better understand our visitors and, in doing so, we identified actionable steps we could take to better our business online. By constantly listening to our customers, we’ve seen tremendous improvement."
“iperceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data.”