iperceptions provides the experts, guidance, and technologies required to capture and take action on customer feedback across the journey.
From surveys to comment cards, iperceptions’ research platform collects feedback from your customers on all touchpoints, and in all contexts.
Invite your mobile website customers early in their session via a discreet banner to provide feedback at the end of their visit.
Provide a feedback button throughout your mobile website so your customers can leave feedback whenever they want.
Use a branded, layered invitation to invite your website customers early in their session to provide feedback once they have finished their visit.
Include a feedback button throughout your website to get tactical insights you can act on.
Get quick feedback from your customers by using a small, discreet survey that slides into the customer’s window
Trigger a survey before a customer leaves to better understand how their website experience went.
Invite your users via a system message to share feedback about their in-app experience.
Comment Card / Feedback Tab
Include a persistent feedback button to provide your users the ability to share feedback at any point in their experience.
Send a survey to your customers one question at a time after a key event in their customer experience.
Share a link to your survey to easily collect the opinions of your followers.
Automatically call your customers and ask them to respond to pre-recorded survey questions by voice or keypad.
Send surveys to your customers, subscribers
Provide a survey link on your in-store receipts so your customers can share feedback after purchasing your products or services.
Identify issues and take immediate action throughout the customer journey with
Create workflows to engage differently according to satisfaction levels, comments
Deal with problems immediately and prevent customers from becoming detractors of your brand.
iperceptions’ API connects customer feedback into your favorite marketing technologies. Gain power with new segmentation and workflow capabilities.
Escape the limitations of a one-size-fits-all approach.
Skip the hassle of technical implementation and research management.
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Rest easy in the guidance of experts who speak your language and offer a clear path to improving your KPIs so you can align internally and execute faster than the competition.
Listening to and acting on customer feedback on a global scale is complex. From day one of our partnership, our experts will guide you through best practices born out of the thousands of Voice of the Customer programs we have meticulously managed since 1999.
Your brand is unique. That’s why our solution is customizable at all levels and across all channels: from technology and research to analysis and reporting.
Count on our experts to help you with all or part of your Customer Experience program. With your team liberated from the heavy lifting, you can focus on taking action on the insights uncovered by our experts.
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