Measure the customer experience, everywhere

From surveys to comment cards, collect customer feedback on all your touchpoints throughout the customer journey with the iperceptions CX platform.

Mobile

Desktop

In-App

SMS

Social Media

IVR

Email

On Location

Top brands prefer our tailored approach to CX

TCPDellcomcastuniversity of liverpoolClorox

chryslermercedez-benztoyotaaudiVW

7 of the 10 top-selling automakers in the U.S. (70%+ market share) choose iperceptions

adobeamer sportsnclmemorial sloanvideotron

Prevent the pitfalls of DIY CX research

Save time, effort and money on your CX projects with our team of experts. Focus your internal resources on taking action supported by our recommendations.

Research Design

Project Management

Tailored Reporting and Analysis

User Experience

Customer Journey Mapping

Technical Implementation

The iperceptions advantage

Just some of the reasons why top brands choose iperceptions over other CX solutions

iperceptions

vs

Other solutions

Unrivaled adaptability

We can tailor every aspect of your CX projects to your specific needs, from the survey experience, all the way to dashboards and analysis reports.
Learn more

Extension of your team

Ad-hoc research inquiries? Specific technical needs? Our experts are known for their responsiveness and adaptability. Leave the heavy lifting to us when you need a hand.
Learn more

Enterprise-class CX platform

Our platform is HITRUST CSF® certified for information security, and we offer a WCAG 2.0 Level AA compliant survey experience. Rest easy knowing your data is secure, and anyone can share feedback on their experiences.
Learn more

Other solutions

Limited customization

No custom survey experiences, question types or invitation methods. No custom-built reporting based on your specific needs.

DIY

Limited service, slow response times, and lack of agility. You’re on your own to solve sampling, data and technical issues. Forget about ad-hoc requests or customized analysis.

Third-party verified tech?

Certain CX research software providers are either only self-assessed, non-certified, or not validated by a third-party for accessibility or HITRUST CSF®, one of the highest levels of information security attainable.

1000s of tailor-built CX projects with proven results

90%

Reduction in cart abandonment

"We are now able to identify gaps in our customer experience using iperceptions, then validate and understand the details behind the customer feedback thanks to Tealeaf. This integration has been in valuable to helping us optimize all of our online properties."

Choice Hotels logo
USER EXPERIENCE MANAGER
Choice Hotels

+15%

conversion

"If [visitors] were coming to our site and then abandoning, we wanted to know why. We need to know if we are delivering on their expectations and if we’re not, we need to know what to fix."

Choice Hotels logo
USER EXPERIENCE TEAM MANAGER
Intuit

+16%

satisfaction

"We were able to better understand our visitors and, in doing so, we identified actionable steps we could take to better our business online. By constantly listening to our customers, we’ve seen tremendous improvement."

NATIONAL ADVERTISING MANAGER
Chrysler

-15M

call center costs

"iperceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data."

CUSTOMER INSIGHTS MANAGER
Dell

SEE IPERCEPTIONS' CX MANAGEMENT SOLUTION IN ACTION

Get a personalized demo

home_analyse_and_predict_foreground_img_retina