Leverage machine learning technology to keep track of what your customers are talking about now
Hone in on the most important feedback so you can focus on fixing issues, not sorting through text
Create and easily share tailored open-ended dashboards across your organization
Going through all your open-ended feedback can be a daunting task.
AI Text Analytics' reporting features use natural language processing and sentiment analysis to categorize every single comment based on whether your customers are highlighting problems, giving praise or providing suggestions. Take full advantage by connecting all your sources of customer feedback, like social media streams and Interactive Voice Responses (IVR) transcriptions.
Want to know how you can use AI to sift through your open-ended feedback?
It can be tough to always stay on top of your customers’ feedback, let alone find emerging trends in what your customers are saying.
AI Text Analytics continuously recognizes the most spoken-about topics in your customers' feedback. Keep tabs on how often an issue is brought up, and the type of customers who are most likely to provide this type of feedback, so you can jump on this issue quickly. Plus, dig deeper and contextualize your feedback using any survey data you are already collecting with iPerceptions.
Want to know how you can stay on top of what your customers are saying?
Create and manage dashboards that show only the data and open-ended feedback that is most relevant to your business needs. Easily share them with other stakeholders so everyone can have visibility on what your customers are talking about.
Want to see how you can easily communicate your findings across your organization?
Leverage iPerceptions' team of experts to provide recommendations based on what your customers are saying, and get the most insight out of your open-ended feedback from day one.
Want to see how our team of experts can help you get the most out of your open-ended feedback?