What this solution helps you solve

Identify emerging trends

Identify emerging trends

Leverage machine learning technology to keep track of what your customers are talking about now

Spot issues while it's still early

Spot issues while it’s still early

Hone in on the most important feedback so you can focus on fixing issues, not sorting through text

Share insights with the right people

Share insights with the right people

Create and easily share tailored open-ended dashboards across your organization

 

What you get

 

Sentiment analysis to easily sift through your feedback

Sentiment analysis to easily sift through your feedback

Going through all your open-ended feedback can be a daunting task. 

AI Text Analytics' reporting features use natural language processing and sentiment analysis to categorize every single comment based on whether your customers are highlighting problems, giving praise or providing suggestions. Take full advantage by connecting all your sources of customer feedback, like social media streams and Interactive Voice Responses (IVR) transcriptions.

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Pinpoint the feedback that matters most to you, quickly

Pinpoint the feedback that matters most to you, quickly 

It can be tough to always stay on top of your customers’ feedback, let alone find emerging trends in what your customers are saying.

AI Text Analytics continuously recognizes the most spoken-about topics in your customers' feedback. Keep tabs on how often an issue is brought up, and the type of customers who are most likely to provide this type of feedback, so you can jump on this issue quickly. Plus, dig deeper and contextualize your feedback using any survey data you are already collecting with iPerceptions.

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Tailored easy-to-share dashboards

Tailored, easy-to-share dashboards

Create and manage dashboards that show only the data and open-ended feedback that is most relevant to your business needs. Easily share them with other stakeholders so everyone can have visibility on what your customers are talking about.

Want to see how you can easily communicate your findings across your organization?

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iPerceptions Experts in Text Analytics

Experts in text analytics

Leverage iPerceptions' team of experts to provide recommendations based on what your customers are saying, and get the most insight out of your open-ended feedback from day one.

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Case Study

iPerceptions' Web Analytics Case Study

MEDIA CLIENT ACHIEVED A 500% ROI WITH WEB ANALYTICS AND IPERCEPTIONS

 

Learn how a large media client increased the sales of premium articles by 500% by integrating iPerceptions insights with their web analytics.

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Learn More About iPerceptions AI Text Analytics

Learn more about AI TEXT ANALYTICS