The Definitive Guide to Customer Experience

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Discover the unexpected in your customer feedback using the power of Artificial Intelligence (AI) and text analytics

What this solution helps you solve

Identify emerging trends

Leverage machine learning technology to keep track of what your customers are talking about now.

Spot issues while it’s still early

Home in on the most important feedback so you can focus your time on improving experiences, not sorting through text.

Share insights with the right people

Create and easily share tailored open-ended dashboards across your organization.

What you get

ipertext - Sentiment Analysis to easily sift through your feedback.

Sentiment analysis to help you easily sift through your feedback

Going through all your open-ended feedback can be a daunting task. 

ipertext's reporting features use natural language processing and sentiment analysis to categorize every single comment based on whether your customers are highlighting problems, giving praise or providing suggestions. Take full advantage by connecting all your sources of customer feedback, like social media streams and Interactive Voice Responses (IVR) transcriptions.

Want to know how you can use AI to sift through your open-ended feedback?

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ipertext - Pinpoint the feedback that matters to you quickly

Pinpoint the feedback that matters most to you, quickly

It can be tough to always stay on top of your customers’ feedback, let alone find emerging trends in what your customers are saying.

ipertext continuously recognizes the most spoken-about topics in your customers' feedback. Keep tabs on how often an issue is brought up, and the type of customers who are most likely to provide this type of feedback, so you can jump on this issue quickly. Plus, dig deeper and contextualize your feedback using any survey data you are already collecting with iperceptions.

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ipertext - Boost your customer review management efforts

Boost your customer review management efforts

ipertext helps you analyze more than just survey feedback. It can also help you grasp what customers are saying about your brand online, and how they compare you to other brands.

Leverage ipertext’s AI-powered features to analyze public feedback, like customer reviews, and extend your understanding of your customer’s experience.

Want to know how ipertext can help you grasp what customers say about you online?

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ipertext - tailored easy-to-share dashboards

Easily filter and share views with your key stakeholders

Create views that show only the data and open-ended feedback that is most relevant to your business needs. Easily share these filtered insights with other stakeholders so everyone can have visibility on what your customers are talking about.

Want to see how you can easily communicate your findings across your organization?

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Experts in text analytics

Leverage iperceptions' team of experts to provide recommendations based on what your customers are saying, and get the most insight out of the voice of your customers from day one.

Want to see how our team of experts can help you get the most out of your open-ended feedback?

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iperceptions team of experts

Learn more about ipertext

iperceptions comment card, SMS survey and ipertext, iperceptions' AI Text Analytics solution, shown on 3 devices