Our Voice of the Customer experts will help you design a tailor-made, ROI-driven research program that fully addresses your unique business objectives.
Measuring customer satisfaction is just part of the customer lifecycle. That's why we have solutions that cater to your business needs.
With our roll-up reporting, you can easily perform macro analysis (e.g. market vs. market) and micro analysis (e.g. specific visitor groups in specific markets) of the metrics you are tracking.
You can always lean on your iPerceptions team to build custom dashboards, analyze your VoC data and make recommendations.
Don't bust your budget because you have a high-traffic site. iPerceptions' Voice of the Customer solutions include unlimited survey responses for unlimited insights.
No company becomes an industry leader without listening to their customers. That’s why industry-leading organizations leverage digital Voice of the Customer data to understand their customers.
In an enterprise with multiple brands operating in different countries and languages, it can be difficult and costly to run VoC research in-house. iPerceptions' team of VoC experts, dedicated to you, can manage the diverse aspects of your large scale programs.
Your brand is unique, and so should your research. With iPerceptions, you can customize every aspect of your research, from survey triggers to the invitation design to asking questions the way you want to ask them. Our experts will tailor every aspect of your research to your needs and specifications.
iPerceptions' Voice of the Customer solutions keep your respondent information private and adheres to the highest security standards on the market. Feel free to call our emergency hotline at any time, 24/7. You can create user accounts and assign permissions to your colleagues, who can also analyze and leverage the VoC data on their end.
iPerceptions' dedicated team of digital Voice of the Customer experts are always available to help. From survey design to implementation to data analysis and everything in between, the iPerceptions team is dedicated to saving you time and money, and ensuring you get a return on your investment.
Do you have a deadline approaching? Do you need to launch your VoC project right away? iPerceptions Enterprise Platform runs using a single, 'plug-and-play' script, called iPerceptions' Universal Code. This means you never have to waste time coordinating with your IT department every time you want to launch a new survey, or when you want to make changes to your existing surveys.
Our proprietary APIs seamlessly inject customers’ insights into your existing systems, giving context to your other data sets. iPerceptions connects with your favorite web analytics solutions, Customer Relationship Management (CRM) solutions, customer support systems and session replay tools.
iPerceptions has shaped the Voice of the Customer industry for over 15 years. We developed the very first customer experience framework built for the digital world. We also pioneered the first mobile survey that uses a pre-post methodology.
That's why today, iPerceptions is the gold standard of VoC research, developing breakthrough technologies that turn visitor feedback into better experiences.