Understand how customers perceive their experience
Identify the strengths and weaknesses of your online and offline experience, and pinpoint the key drivers of customer satisfaction.
Identify the pain points your customers encounter
Find the barriers and issues that prevent your customers from having a positive experience along the customer journey.
Know what CX improvements to prioritize
Determine the types of improvements that would most impact your customer satisfaction, and predict the outcome of these updates.
What you get
A proven approach to gauge customer satisfaction
Our tried-and-true method of collecting your customers' feedback ensures that you get an accurate and representative view of how they feel about your website.
The only way to really know how customers feel about your site is by asking them directly. Inject your customers' satisfaction ratings into your web analytics or session replay data, and give context to your existing data sets.
Ready to add customer feedback to your analytics data?
Every company has different business and research needs. We build custom dashboards based on whatyouneed so you have access to insights about your customers’ satisfaction at your fingertips. Use theiperceptionsadvanced text mining tool to discover themes, patternsandemerging trends that are impacting satisfaction in open-ended comments.
Want to see what your Customer Satisfaction dashboard would look like?
To fully understand your customers’ website satisfaction, you need to tackle your survey data from countless angles. Let our team of experts dissect your feedback data, pinpoint key findings and provide recommendations that will increase customer satisfaction. If you don't have time to go through a report, our team of experts can provide intensive consulting sessions where we walk you through your results.
Want to see examples of how our experts would help you?
GolfNow improves mobile experience with iperceptions
Learn how GolfNow, the online golf services leader, increased mobile conversion and customer retention using iperceptions' Voice of the Customer solution.
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“iperceptions’ best practices approach to customer satisfaction provides us with an in-depth ability to hear what our customers are saying about Videotron.com and work to optimize their online experience.”
Vidéotron
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Customer Satisfaction
Case Study
How the University of Liverpool increased website visitor satisfaction using iperceptions
