Cover_Transparent-shadow

The Definitive Guide to Customer Experience

Download Now

Customer Satisfaction

Measure and improve customer satisfaction with feedback

Request a Demo

What this solution helps you solve

Understand how customers perceive their experience

Identify the strengths and weaknesses of your online and offline experience, and pinpoint the key drivers of customer satisfaction.

Identify the pain points your customers encounter

Find the barriers and issues that prevent your customers from having a positive experience along the customer journey.

Know what CX improvements to prioritize 

Determine the types of improvements that would most impact your customer satisfaction, and predict the outcome of these updates.

What you get

A proven approach to gauge visitor satisfaction.

A proven approach to gauge customer satisfaction

Our tried-and-true method of collecting your customers' feedback ensures that you get an accurate and representative view of how they feel about your website.

Ready to measure customer satisfaction?

Learn More
context to enrich your marketing technologies and customer experience analytics

Context to enrich your marketing technologies

The only way to really know how customers feel about your site is by asking them directly. Inject your customers' satisfaction ratings into your web analytics or session replay data, and give context to your existing data sets.

Ready to add customer feedback to your analytics data?

Learn More
tailored customer satisfaction dashboard

Tailored customer satisfaction dashboard

Every company has different business and research needs. We build custom dashboards based on what you need so you have access to insights about your customers’ satisfaction at your fingertips. Use the iperceptions advanced text mining tool to discover themes, patterns and emerging trends that are impacting satisfaction in open-ended comments.

Want to see what your Customer Satisfaction dashboard would look like?

Learn More

We'll deep dive into your data for you

To fully understand your customers’ website satisfaction, you need to tackle your survey data from countless angles. Let our team of experts dissect your feedback data, pinpoint key findings and provide recommendations that will increase customer satisfaction. If you don't have time to go through a report, our team of experts can provide intensive consulting sessions where we walk you through your results.

Want to see examples of how our experts would help you?

Learn More
Expert_Analysts

GolfNow improves mobile experience with iperceptions

Learn how GolfNow, the online golf services leader, increased mobile conversion and customer retention using iperceptions' Voice of the Customer solution. 

Download Case Study

“iperceptions’ best practices approach to customer satisfaction provides us with an in-depth ability to hear what our customers are saying about Videotron.com and work to optimize their online experience.”

Vidéotron
Read more about

Customer Satisfaction

Case Study

How the University of Liverpool increased website visitor satisfaction using iperceptions

Product

Close the feedback loop on key experiences and boost satisfaction with iperloop

Blog

How to optimize the customer journey with the voice of your customers

Learn more about iperceptions' Customer Satisfaction solution

iperceptions survey invitation, a SMS survey, and a tailor-made dashboard shown on three devices