Identify your site's strengths, weaknesses and key drivers of satisfaction
Find the barriers and issues that prevent your customers from having a positive website experience
Determine the types of improvements that would most impact your visitor satisfaction, and predict the outcome of these improvements
Our tried-and-true method of collecting your customers' feedback ensures that you get an accurate and representative view of how they feel about your website.
Ready to measure customer satisfaction?
The only way to really know how visitors feel about your site is by asking them directly. Inject your visitors' satisfaction ratings into your web analytics or session replay data, and give context to your existing data sets.
Ready to add customer feedback to your analytics data?
Every company has different business and research needs. We build custom dashboards based on what you need so you have access to insights about your visitors’ satisfaction at your fingertips. Use the iperceptions advanced text mining tool to discover themes, patterns and emerging trends that are impacting satisfaction in open-ended comments.
Want to see what your Customer Satisfaction dashboard would look like?
To fully understand your visitors’ website satisfaction, you need to tackle your survey data from countless angles. Let our team of experts dissect your feedback data, pinpoint key findings and provide recommendations that will increase customer satisfaction. If you don't have time to go through a report, our team of experts can provide intensive consulting sessions where we walk you through your results.
Want to see examples of how our experts would help you?