The Definitive Guide to Customer Experience

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Case Study

Retail Client Gained Greater Insights with iperceptions

One of the largest apparel retailers turned to iperceptions to better understand their customers' online and offline shopping and post-purchase experiences, and make it easy and convenient for their team to analyze this feedback and generate valuable insights.

In this case study you will learn:

  • Benefits of collecting feedback at various touchpoints in the customer's experience
  • How the retailer was able to gauge the effectiveness of their call center
  • How the client was able to continuously and closely track their customers’ shopping experience
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