Purolator Selects iperceptions as their Omni-Channel Customer Experience Management Solution
Canada’s Leading Integrated Freight, Package and Logistics Solutions Provider Selects iperceptions to Measure the Customer Experience Across Multiple Touchpoints
MONTREAL, QC – January 12, 2016 – iperceptions, a leading digital Customer Experience Management (CEM) company, today announced that Purolator, Canada’s leading integrated freight, package and logistics solutions provider with over 11,500 employees, has chosen iperceptions as their preferred solution for customer experience insights. With iperceptions’ Active Research technology, Purolator will collect participating customers’ feedback; in multiple languages and across multiple touch points. Leveraging a number of survey and research tactics, iperceptions will develop key indicators and insights for Purolator.
“Whether online, on the phone or face-to-face; delivering on our customers’ promises is at the heart of what Purolator does every day,” Said Ramsey Mansour, VP of Corporate Strategy and Transformation at Purolator. “That’s why we are focused on providing an ideal customer experience at every point of interaction. iperceptions will be integral to helping Purolator further understand and enhance the customer experience by leveraging a solution that can scale to meet our growth and evolving business needs.”
"Today, the customer experience is the new marketing and a real competitive advantage especially for logistics and transportation solution providers,” said Duff Anderson, Co-founder and Senior Vice President at iperceptions. “Purolator understands this and we are delighted they have chosen iperceptions to provide the technology and expertise required to help deliver a best-in-class customer experience.”
iperceptions is a leading digital Customer Experience Management (CEM) company that extends the value of Voice of the Customer Analytics beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences. The company’s solutions are powered by the iperceptions SaaS Platform, which captures visitors’ intent, needs, and experiences in the moment of truth using advanced engagement technologies. iperceptions is revolutionizing market research with Active Recognition which recognizes the intent of anonymous website visitors in real-time to provide personalized experiences. With over 1 billion voice of customer data points collected every year across 1,200 brands and in 35 languages in over 80 countries, iperceptions is the trusted research solution of customer centric organizations. www.iperceptions.com.
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