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iperceptions Launches Customer Feedback Program to Help Businesses Understand and Adapt to the New Normal

Customer Experience Management solution introduces 6-month program offering free access to curated customer feedback solutions to support companies through COVID-19 crisis.

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Independent evaluation validates iperceptions’ survey experience conforms with WCAG 2.0 Level A & AA

Audit confirms iperceptions’ continued efforts to offer an accessible feedback experience for all survey respondents.

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iperceptions Announces iper.loop, an Evolution in Its Customer Experience Management Capabilities

Where closed-loop feedback meets journey analytics, iper.loop empowers brands to detect, visualize and address bad customer experiences when it matters most. 

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iperceptions and Quantum Metric Partner to Help Brands Improve the Digital Customer Experience

Partnership empowers brands to be customer-centric in their Customer Experience (CX) design decisions.

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iperceptions Appoints Pascal Cardinal as new President and Chief Executive Officer

Current iperceptions CEO Martin Le Sauteur transitions to new role as Chairman of the Board.

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iperceptions Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements

HITRUST CSF® certification validates iperceptions is committed to meeting key regulations and protecting the sensitive information of their clients and survey respondents.

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Welcome to the new iperceptions

MONTREAL, QC – March 16, 2018 - iperceptions has been at the forefront of the Voice of the Customer (VoC) space ever since we were founded nearly two decades ago, helping the world's leading brands improve the Customer Experience (CX) at every stage of their customer journey.

Today, we reaffirm our position as your experienced guide to a successful VoC program with the launch of our new logo and tagline. 

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Quinnipiac University Chooses iperceptions to Measure Brand Perception

MONTREAL, QC – NOVEMBER 16, 2017 - iperceptions, a global leader in Voice of the Customer (VoC) solutions, today announced that Quinnipiac University has selected iperceptions as their preferred VoC solution. iperceptions will measure visitors’ opinions of Quinnipiac University and how they are impacted by the website - iperceptions will then provide key recommendations to drive decisions about future marketing initiatives to optimize Quinnipiac University’s brand perception.

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New iperceptions Text Analytics Platform Uses Artificial Intelligence (AI) To Better Understand The Voice Of The Customer

MONTREAL, QC, August 10th, 2017 – iperceptions, a global leader in Voice of the Customer solutions, today announced the full public release of iper.text, which gives marketers the power to easily sift through and analyze huge amounts of customer feedback in real-time. Using advanced natural language processing and machine learning technology, iper.text continuously evaluates all open-ended feedback and organizes every comment by praise, problem, suggestion or brand mention. With iper.text, marketers can always stay on top of emerging issues and trends, so they can focus more of their time optimizing the customer experience.

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Who are Canada's most liked CEOs?

MONTREAL, QC – May 31, 2017 - Not everything in life should be a popularity contest, but when the C-suite is asked to be more transparent for customers and employees, likeability can have an effect on a company’s fortunes.

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