- COVID-19 Resource Hub
Last Updated: October 1, 2019.
These definitions should help you understand this policy.
When we say “we”, “us”, “our” or “iperceptions”, we are referring to iperceptions Inc. a Canadian company, located at 606 Cathcart, Suite 1007, Montréal, Québec, H3B 1K9, Canada and any of our corporate affiliates. We are the owner of the Website.
When we say “Customer”, we are referring to a person or company that has subscribed to one of our Services.
When we say “Respondent”, we are referring to respondents or other participants who interact with our Services as a result of such respondents’ or participants’ relationship with one of our Customer, i.e. by responding to a survey, giving feedback through a comment card or using any other Services powered by iperceptions.
When we say “Visitor”, we are referring to a visitor of our website.
When we say “you” or “your” we are referring either to a Customer, a Respondent, a Visitor depending of the context.
When we say “Services” we are referring to survey, comment cards and other Services powered by iperceptions.
When we say “Personal information” we are referring to any information that identified or can be used to identify an identifiable individual. Personal information includes such things as your name, address, occupation, gender, as well as others demographic information.
2. HOW WE COLLECT AND USE YOUR INFORMATION
We collect information about you when you provide it directly to us, when you use one of our Services or when another person provides us with your information. We also gather certain information automatically as explained in Section 2.3 below.
We collect data directly from Visitors and from our Customer. We also collect data about Respondents on behalf of our Customers, through a Services, i.e. through a survey that you complete on our platform.
2.1 Data collected from Visitors or Customers
Data collected from Visitors
You may be asked to provide Personal information in exchange for access to white papers or other downloadable content on our Website. The data collected may include name, email addresses, mailing address, phone number, title and company, IP address and location.
We may use this information for sales and marketing purposes, to respond to your inquiry, and to follow up with you about the products and services in which you have expressed an interest or correspond with you if necessary.
If you have subscribed to our emails or to our blog, we will also send information to you regarding content, tips, products and services that may be of interest to you. You may unsubscribe from these communications at any time by clicking on the unsubscribe link provided in the email or by sending us an email at firstname.lastname@example.org.
Data collected from our Customers
If you are one of our Customers, you can create an account on the Website to access to the Services you subscribed to. During the registration process you will be asked to submit Personal information about yourself (such as your name and email address). This information, as well with any other Personal information collected during our contractual relationship, will be used to provide you with our Services and technology solutions in accordance with the agreement executed between your company and us. This includes giving you access to our Services, providing customers’ support, communicating with you about your use of the services. We can also use this information to analyses the characteristic of our customer and to help us to improve our products and services.
2.2 Respondent’s Data collected on behalf of Customers
Your submission of Personal Information in any survey or comment card is at all time voluntary and optional. You may opt out of responding at any time. However, if you do respond, you consent to its provision to us for the purpose of delivering the services to our Customers.
iperceptions treats all Customer Data as confidential and safeguards such Customer Data according to industry best practices and all applicable laws.
2.3 Automatically collected data
Except as provided in this Section 2.3, we do not collect, retain or share end user information including IP addresses, unique user identifiers, or personally identifiable information automatically gathered on websites or apps not owned by iperceptions. We however may gather certain information automatically on our own website or on the websites of our Customers as part of the services we provide and store it in the web server log files. This information may include internet protocol (IP) addresses of Respondents, Customers and Visitors, browser type, internet service provider (ISP), mobile carrier, mobile device, operating system, referring/exit pages, the URLs of sites from which a Visitors arrives or leaves a website, date/time stamp, and clickstream data. We use this information to analyze trends, to monitor the effectiveness of marketing efforts, including which websites refer the most people to iperceptions or its Customers’ websites, to understand Visitors’ movements around iperceptions’ or its Customer’s website, and to improve the quality of the Services and Website performance, to aid solving technical problems, and to gather demographic information about iperceptions’ or its Customers’ Visitors base as a whole (the IP addresses are analyzed in the aggregate). We do not link this automatically collected data to other information we collect about you, except where you have chosen to provide it. We retain data collected in a database used only for internal purposes and do not sell data collected to third parties. For clarity, we do not collect any information from websites we do not own without specific written consent of the website owner or operator, who are responsible of obtaining said consent from their visitors.
We may also generate, use and disclose aggregated and/or anonymized information and statistics about the Website for marketing and strategic purposes. However, no individual will be individually identifiable from these aggregated and/or anonymized information and statistics.
2.4. Information from Third Parties
We may collect your personal information from third parties when you authorize those third parties to share your information with us. We can also receive information about you and your activities on and off the Services from third-party partner, such as advertising and market research partner who provide us with information about your interest in and engagement with our Services and online advertisements. We can also receive your contact information from a Customer who will allow you to access our Services as one of the Customer’s manager of our Services.
2.5 Cookies and others tracking technologies
2.6 Blogs, forums, testimonials, social media widgets
Our Website may offer publicly accessible blogs or community forums, you should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your information from our blog or community forum, contact us.
We may contact you to request your permission to post testimonials on our website that you may submit to us from time to time.
3. HOW WE SHARE INFORMATION WE COLLECT
3.1 Sharing with our Partners
We may provide your data, including your Personal Information, to companies that provide Services to help us with our business activities (our “Partners”). These services may include, for example website analytics, hosting services or email services. We have written agreement with all of our Partners authorizing them to use your data only as necessary to provide these services to us. Our Partners are bound by strict confidentiality and non-disclosure obligations to ensure your data is adequately safeguarded. These Partners may transfer your data outside of the country from which you are accessing this Website including but not limited to the USA, and they may be required to disclose Personal information under the laws of their jurisdiction.
3.2 Data collected on behalf of Customers
3.3 Other websites
3.4 Other disclosures
3.5 International transfer
iperceptions is a Canadian based company. If you are located outside of Canada, your data will be transferred through our Website or iperceptions’ Customers to iperceptions’ servers located in Canada for processing purposes. By using our Website or submitting any data through iperceptions’ Services or otherwise, you consent to this transfer and to the processing of your data, including your Personal information, if any, in Canada.
4. HOW TO ACCESS AND CONTROL YOUR PERSONAL INFORMATION
4.1 Customer and Visitors of iperceptions website
If you are a Respondent, as your Data is owned by our Customers, we generally cannot respond to such requests. Consequently, communicate directly with the Customer if you want to access, update, or delete any data provided. Any change or deletion to your data will be limited to data related to the given Customer and not to any data that may have been provided through iperceptions’ services on other Customer websites.
4.3 If you are an EEA resident
You have specific rights regarding the handling of your information under the EU General Data Protection Regulation. The data controller of your personal information must reply to your request relating to: your right to be informed; your right of access; your right to rectification; your right to erasure; your right to restrict processing; your right to data portability; your right to object and your rights in relation to automated decision making and profiling. Some of your rights may be subject to some limitations or exceptions.
EEA Customer or EEA Visitors
If you are a Customer or a Visitors of our Website, we are the data controller of your information. Please contact us at email@example.com, with your name, email address, your quality: Customer or Visitor and any additional information we would need to reply to your request and we will reply to your request in a 30 days delay.
If you are a Respondent and have completed a survey or a comment card, the data controller of your information is our Customer, the owner of the website on which you took to the survey or completed the comment card.
Therefore, please directly contact the Customer through which you submitted your personal information. As our Customers are the Data Controller of your Personal Information, they are responsible of handling and replying to your request. They will then inform us if needed to comply with your request. If you decide anyway to contact us, note that we will send your request to our Customer in order for it to reply to your request. For that we will need you to provide us with the following information in order to identify you and our Customer: the website on which you took the survey or completed the comment card, your name or the email that you would have inputted, your IP address and any other information that will help us to identify you and find your Personal information.
4.4 If you are a California resident
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of Personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of Personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such Personal information. If you are a California resident and want a copy of this notice, please submit a written request at firstname.lastname@example.org or to the following address: iperceptions Inc. , 606 Rue Cathcart, #1007, Montreal, QC, Canada, H3B 1K9, Fax: 514-484-2600, Attention: General Manager. In your request, please specify that you want a "California Privacy Rights Notice." Once we have received your request, we will respond within 30 days.
5. HOW WE STORE AND SECURE YOUR INFORMATION
We take all reasonable precautions to protect against loss and misuse, as well as unauthorized access, alteration, disclosure or destruction of Personal information using secure server hosting locations with 24×7 security and monitoring, firewall protection, controlled access and encryption technology to protect your data. These measures include internal reviews of our data collection, storage and processing practices and security practices. However, considering transmission over the Internet is not 100% secure, we do not warrant that it can ensure absolute security despite the security safeguards in place.
Any supplied sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our PCI Compliant Payment gateway providers’ database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, information such as credit card numbers are not stored on our servers.
We restrict access to Personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our Website and the Services.
You’ll find more detail on our security measure and on our certifications on this page.
iperceptions complies with the Canadian Federal Personal Information Protection and Electronic Documents Act (PIPEDA). For Respondents and Visitors from Member States of the European Economic Area, iperceptions also complies with the General Data Protection Regulations (GDPR).
6. HOW LONG WE KEEP YOUR INFORMATION
We will retain Personal information of our Visitors and Customers for as long as it is needed : 1) to provide products and Services that you or your organization have requested; 2) to communicate with you about a request you have made to us; 3) to manage your choices and rights you have exercised pursuant to this Privacy Notice; 4) to enable you maintain an account with us, provided that you or the organization through which your account was created have not otherwise requested that we delete your information; 5) to comply with our legal and regulatory obligations, to demonstrate compliance, 6) to resolve dispute and to enforce our rights and agreements.
If you would like to know how long we retain cookies, please refers to our cookies policy.
Our Website and Services are not designed or intended for use by children under 16 and we do not intentionally or knowingly collect data from children under 16 or allow them to register, although the sites we survey may offer children’s services for purchase by adults. If you are under 18, you should not participate in surveys or use any Website unless a parent or guardian is present. Children under 16 may not submit any information to us, and if we discover that we have inadvertently gathered any such information for a child under 16 or such child has created an account, we will take steps to delete any such information and close that account as soon as possible. Children over 16 should only provide us with information if they have explicit permission from a parent or legal guardian. If your child has submitted information, and you wish to review, change and/or delete such information as well as refuse to allow any further collection or use of the child’s information, or if you have reason to believe that this has occurred involving a child under 16, please contact us: email@example.com.
9. HOW TO SUBMIT PRIVACY RELATED INQUIRIES AND COMPLAINTS
iperceptions Inc. Attention: General Manager.
606 Rue Cathcart, #1007
When contacting us, please be sure to provide us with your exact e-mail address, name, address, and/or telephone number(s) so that we may handle your request appropriately.
If you are a resident of the EEA and have an unresolved privacy or Personal information collection, use, or disclosure concern that we have not addressed satisfactorily, please contact the EU Data Protection Authorities. For more information on how to contact the EU Data Protection Authorities, click here.