The Definitive Guide to Customer Experience

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Is your Customer Feedback vendor HITRUST CSF® certified?

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The iperceptions platform is HITRUST CSF® certified

for information security by the HITRUST Alliance.

HITRUST CSF® certification validates that iperceptions has implemented all the measures to meet the highest information security control objectives and specifications, and has been assessed independently.

You can rest assured that your feedback is collected, processed and stored according to one of the highest levels of security attainable.

iperceptions' CEM solution is HITRUST CSF certified.

How safe is your Customer Feedback?

Would you trust a non-certified customer feedback vendor?

With growing concerns over security and privacy, the protection of customers’ and patients’ information, including any feedback they provide, is critical.

Before partnering with a feedback management vendor, make sure they have the measures in place that ensure the security of your and your survey respondents’ personal information.



The HITRUST CSF® (Common Security Framework) is a framework that combines a number of industry-defined regulations, standards and frameworks that guide organizations towards meeting the rigid challenges and compliance requirements for the Healthcare sector. Specifically, its mandate is to ensure the safe and secure creation, access, storage and exchange of Protected Health Information.

The HITRUST CSF includes, harmonizes and cross-references existing, globally recognized standards, regulations and business requirements, including ISO, NIST, PCI, HIPAA and State laws.


One of the highest levels of security
Organizations are independently assessed
Single benchmark to facilitate internal and external measurements of security processes and standards
Increases trust and transparency among consumers and business partners

For more information, visit

iperceptions' is one of the only HITRUST CSF® certified systems

for collecting and analyzing customer feedback

Certain customer feedback platforms:


  • Can be conducted by any organization that utilizes the tools and methodologies of the CSF.
  • HITRUST performs a “limited validation on the results of the self-assessment to provide a limited level of assurance to the relying entity”.


iperceptions HITRUST CSF® certified platform:

Certified assessment

  • Conducted by a HITRUST Approved CSF® Assessor, and involves onsite interviews, documentation review and system testing.
  • Only those who meet or exceed the current CSF® Assurance Program requirements can be HITRUST CSF® Certified, providing a greater level of assurance.


HITRUST Alliance - Guide to Approaching a CSF Assessment
HITRUST Alliance - What types of assessments are available in the CSF Assurance Program?
HITRUST Alliance - Which Assessment is right for Me?

iperceptions' HITRUST CSF® certified solution helps brands measure and elevate experiences across several industries


The security of our clients’ data is a top priority.

See what other measures we are taking to ensure this.

Learn More

About iperceptions

iperceptions helps the world's leading brands measure and elevate the Customer Experience (CX) at every touchpoint across the entire customer journey. A global leader in Customer Experience Management and Measurement solutions, iperceptions combines a powerful SaaS platform, easy-to-deploy and secure feedback collection technology, closed-loop feedback features, and extensive industry expertise to transform Voice of the Customer (VoC) into actionable insights that drive business results.

iperceptions offers a full range of tailored solutions supported by experts who have managed 1000s of customer feedback programs for Fortune 500 brands in the Automotive, Retail, Hospitality, Healthcare, Finance, Education, and Telecommunications sectors.

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iperceptions survey invitation, a SMS survey, and a tailor-made dashboard shown on three devices