IPERCEPTIONS' CUSTOMER EXPERIENCE MANAGEMENT SOLUTION IS HITRUST CSF® CERTIFIED

for information security by the HITRUST Alliance. 

HITRUST CSF® certification validates that iperceptions has implemented all the measures to meet the highest information security control objectives and specifications, and has been assessed independently.

You can rest assured that your feedback is collected, processed and stored according to one of the highest levels of security attainable.

hitrust_logo_healthcare
 
 

HOW SAFE IS YOUR
CUSTOMER FEEDBACK?

Would you trust a non-certified customer feedback vendor?

How safe is your customer feedback?

With growing concerns over security and privacy, the protection of customers’ and patients’ information, including any feedback they provide, is critical.

Before partnering with a feedback management vendor, make sure they have the measures in place that ensure the security of your and your survey respondents’ personal information.

About HITRUST CSF®

The HITRUST CSF® (Common Security Framework) is a framework that combines a number of industry-defined regulations, standards and frameworks that guide organizations towards meeting the rigid challenges and compliance requirements for the Healthcare sector. Specifically, its mandate is to ensure the safe and secure creation, access, storage and exchange of Protected Health Information.

security

One of the highest levels of security

assessment
Organizations are independently assessed
benchmark
Single benchmark to facilitate internal and external measurements of security processes and standards
trust and transparency
Increases trust and transparency among consumers and business partners
For more information, visit hitrustalliance.net
 
 

IPERCEPTIONS IS ONE OF THE ONLY HITRUST CSF® CERTIFIED SYSTEMS

for collecting and analyzing
customer feedback

certain customer feedback platforms are self-assessed
Certain customer feedback platforms:

SELF-ASSESSED

Can be conducted by any organization that utilizes the tools and methodologies of the CSF.
 
HITRUST performs a “limited validation on the results of the self-assessment to provide a limited level of assurance to the relying entity”.


VS

hitrust
 
iperceptions HITRUST CSF® certified platform:

CERTIFIED ASSESSMENT

Conducted by a HITRUST Approved CSF® Assessor, and involves onsite interviews, documentation review and system testing.

Only those who meet or exceed the current CSF® Assurance Program requirements can be HITRUST CSF® Certified, providing a greater level of assurance.
Sources:
HITRUST Alliance - Guide to Approaching a CSF Assessment
HITRUST Alliance - What types of assessments are available in the CSF Assurance Program?
HITRUST Alliance - Which Assessment is right for Me?
 
 

IPERCEPTIONS' HITRUST CSF® CERTIFIED SOLUTION MANAGES

HEALTHCARE

healthare

FINANCIAL SERVICES

financial services

RETAIL

retail

HOSPITALITY & TRAVEL

hospitality and travel

AUTOMOTIVE

automotive

TELECOM

telephone

 
 

ABOUT IPERCEPTIONS

iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding the world’s most respected brands to become more customer-centric organizations. Using a balance of expertise, guidance and technology, iperceptions collects real feedback from real users and generates insights that allow brands to align quicker and deliver optimal experiences throughout the customer journey.


iperceptions offers a full range of Analytics and Project Management services powered by a team of experts that has managed 1000s of customer feedback programs since 1999 in 35 languages for Retail, Hospitality, Finance, Education, Healthcare, Automotive and Telecommunications brands.

 

See iperceptions in Action

Get a personalized demo

Duff Anderson, Co-founder and Vice President of iperceptions

Duff Anderson

Senior Vice President and Co-founder of iperceptions