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Sales Development Representative
Montreal, QC, Canada

iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding Fortune 1000 brands to become customer-centric organizations. We are looking for a Sales Development Representative to join us at our Montreal headquarters.

You are an empathic listener and a people person. You’re tenacious, results-oriented, and a persuasive communicator. As a key member of our team, you will be on the front lines of our sales process. You will be responsible for sourcing outbound leads, developing inbound leads and qualifying sales opportunities.

Apply today and join our dynamic company! 

 

You will be responsible for:

  • Leading initial outreach to prospects at US Fortune 1000 companies via cold calling, email, personalized video messaging and social media outreach;
  • Identifying the needs and challenges of the prospective customer;
  • Identifying decision-makers, and scheduling needs analysis and product presentation meetings for the Pre-sales Solutions Engineer;
  • Developing a list of target accounts, call strategies and messaging to drive opportunities for new business;
  • Achieving or exceeding monthly quotas of Qualified meetings with key individuals within targeted accounts;
  • Keeping meticulous records of interactions with leads in our CRM.

You have:

  • +2 years of experience in a Sales Development or Customer Service role;
  • Exceptional oral and written English skills;
    • Knowledge of B2B Sales, Market Research, IT and/or an ability to learn rapidly;
    • Proficiency with CRM systems (Salesforce, HubSpot, etc.)
    • A Bachelor’s Degree in a field related to Business;
    • French oral and written skills is a strong asset;
    • A personality that is competitive, resilient, and highly motivated;
    • A desire to evolve your career in sales.

 

We offer:

  • Flexible hours for a better work-life balance.
  • A corporate insurance plan and a telehealth service.
  • 5 personal days in addition to your vacation.
  • A “Choose Your Own Device” program.
  • The access to an Employee Assistant Program (EAP).
  • A friendly environment with a Happy Hour every Thursday, a ping pong table, gaming room, a fully stocked kitchen with free breakfast provided. etc. 
  • An office only few minutes’ walk from the metro.

 

If you are motivated by this challenge, please forward your resume to the Human Resources Department at careers@iperceptions.com.

We offer equal career opportunities to all applicants. 

For more information about our company, please, visit our website:  www.iperceptions.com

Full-Stack Developer
Montreal, QC, Canada

iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.  We are looking for a Full Stack Developer to join the Development group at our Montreal headquarters.

The ideal candidate will have strong problem-solving abilities and aptitude for learning new technologies as well as solid interpersonal and communication skills. If you are able to work within a cross-functional team and have strong leadership and knowledge of web analytics, this role is an opportunity to actively participate in our product development for our Fortune 500 clients.

Apply today and join our dynamic company! 

You will be responsible for:

  • Design, code and implement the web applications and API using the Microsoft development platform and open standards technologies while respecting coding standards;
  • Work with the Product Owner and the UX/UI Designer to implement new user-facing features (60% of your time will be spent on front end stories);
  • Work with the Product Owner and Solution Architect to implement back end code (40% of your time will be spent on backend stories);
  • Manage, develop and implement high-quality applications based on the requirements provided by the Product Owner in an Agile environment;
  • Perform component and unit-level testing and debugging and provide support;
  • Actively collaborate with the development team in the execution of projects;
  • Maintain the highest level of data integrity and confidentiality.

You have:

  • +5 years of work experience in web development.  
  • Experience in HTML5, CSS, and JavaScript.
  • Knowledge of VueJs or similar frameworks.
  • Knowledge of Rest API best practices.
  • Knowledge of the software development life cycle, coding standards, code reviews, source control management, build processes and testing. 
  • Experience with .Net Core, ASP.Net MVC, C#, Visual Studio; an asset.
  • Knowledge of MS SQL, MongoDB, Redis, RabbitMQ, GIT, Azure DEVOPS and Team City; an asset.
  • Bachelor’s degree in computer science or equivalent. 
  • Excellent communication skills in English, French is a valued asset. 

We offer:

  • Flexible hours for a better work-life balance.
  • A corporate insurance plan and telehealth service.
  • 5 personal days in addition to your vacation.
  • A “Choose Your Own Device” program.
  • Access to an Employee Assistant Program (EAP).
  • A friendly environment with monthly social activities, a Happy Hour every Thursday, a ping pong table, a gaming room, a fully stocked kitchen with free breakfast provided. etc. 
  • An office only a few minutes’ walk from the metro.

If you are motivated by this challenge, please forward your resume to the Human Resources Department at careers@iperceptions.com.

We offer equal career opportunities to all applicants.

Strategic Account Manager
Montreal, QC, Canada

iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.  We are looking for a Strategic Account Manager to join the Strategic services group at our Montreal headquarters.

The ideal candidate will be a result-driven and highly analytical self-starter who enjoys working in a fast paced and demanding environment. If you have a proven track record of managing multiple client strategies to generate new business opportunities, maximize revenue potential, and grow accounts, this role is an opportunity to drive client engagement with a variety of Fortune 500 clients.

Apply today and join our dynamic company! 

You will be responsible for: 

  • Primary lead for account management, planning & relationship mapping with the objective to achieve customer satisfaction, retention and growth;
  • Build and nurture productive, professional relationships with assigned customer account teams;
  • Coordinate the involvement of company resources, including customer success, analytical services, and other management resources in order to meet account performance objectives and customers’ expectations;
  • Proactively assess, clarify, and validate customer needs on an ongoing basis;
  • Lead solution development efforts that best address customer needs;
  • Develop account strategies and forecast growth opportunities;
  • Identify and communicate business opportunities and competitive trends;
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts;
  • Oversee deal management pipeline and forecasting.

 

You have: 

  • + 3 years of experience in strategic account management role, is required;
  • Excellent verbal and written communication skills (French and English), is required;
  • Experience in business development, strategy, sales or marketing strategy in a project lead role;
  • The ability to work independently as well as with internal resources across cross-functional teams;
  • Bachelor’s degree in a relevant program, including but not limited to: Marketing Science, Business Management, Business Administration Social Sciences;
  • Willingness to travel (limited but required);
  • Understanding of omni-channel business strategies or research an asset.

We offer : 

  • Flexible hours for a better work-life balance.
  • A corporate insurance plan and a telehealth service.
  • 5 personal days in addition to your vacation.
  • A “Choose Your Own Device” program.
  • The access to an Employee Assistant Program (EAP).
  • A friendly environment with a Happy Hour every Thursday, a ping pong table, gaming room, a fully stocked kitchen with free breakfast provided. etc. 
  • An office only few minutes’ walk from the metro.

If you are motivated by this challenge, please forward your resume to Human Resources Department at careers@iperceptions.com.

We offer equal career opportunities to all applicants.

Front-End Developer
Montreal, QC, Canada

iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding Fortune 1000 brands to become customer-centric organizations. We are looking for a Front-End Developer to join our vibrant Customer Solutions & Evolution team, at our Montreal headquarters.

You stand out because of your creativity and resourcefulness in finding optimal solutions based on specific needs and circumstances as well as your ability to advise and solve problem. You are able to work within a cross functional team, and you have great aptitude into learning new technologies and meeting aggressive business objectives. As a key member of our Customer Solutions & Evolution team, you will be on the front lines of the customization of our solutions.

 

Apply today and join our dynamic company! 

 

You will be responsible for:

  • Provide customized technical solution to fit perfectly to specific client needs;
  • Execute and provide guidance on the implementation of high-quality solutions;
  • Custom implementation of iperceptions SaaS solution;
  • Participate to the integration with web technologies such as web analytics, session replay, etc;
  • Take part in the process of creating new products;
  • Work closely with the Development department on improving the core platform;
  • Collaborate with the Customer Success Managers team to define and then execute custom client driven solutions.

 

You have:

  • +1 year of work experience in programming; 
  • Experience in web development projects, software implementations, web technologies and integration projects;
  • Bachelor’s degree in computer science or equivalent;
  • Knowledge of Javascript, JQuery, Webpack, SASS and latest HTML versions;
  • Working knowledge of ADO (Azure DevOps), GIT and/or other source code management software;
  • Good communication skills in English, both written and oral, including being able to express complex technical ideas in simple terms;
  • Knowledge of SQL.

 

We offer:

  • Flexible hours for a better work-life balance.
  • A corporate insurance plan and a telehealth service.
  • 5 personal days in addition to your vacation.
  • A “Choose Your Own Device” program.
  • The access to an Employee Assistant Program (EAP).
  • A friendly environment with a Happy Hour every Thursday, a ping pong table, gaming room, a fully stocked kitchen with free breakfast provided. etc. 
  • An office only few minutes’ walk from the metro.

 

If you are motivated by this challenge, please forward your resume to the Human Resources Department at careers@iperceptions.com.

We offer equal career opportunities to all applicants. 

For more information about our company, please, visit our website:  www.iperceptions.com

Customer Success Manager
Montreal, QC, Canada

iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.  We are looking for a Customer Success Manager to join the Client Services group at our Montreal headquarters.

The ideal candidate will stand out because of its strong analytical and problem-solving skills, and its ability to work in a fast-paced environment. If you are able to demonstrated that you prioritize and work well under pressure, you are detail oriented, autonomous and client-centric; this role is an opportunity to drive client satisfaction with a variety of Fortune 500 clients.

Apply today and join our dynamic company! 

 

You will be responsible for: 

  • Actively manage new client onboarding, platform engagement, and project execution for iperceptions solutions;
  • Collaborate with internal teams such as account managers, programmers, and research analysts to ensure quality and timely services are delivered to clients;
  • Monitor solution performance and recommend changes and enhancements;
  • Educate and train clients on iperceptions solutions;
  • Measure customer engagement and customer health, and provide recommendations to effect change and enhance service and product offerings.

You have: 

  • 1 year of experience in a project or account coordination, client services or similar role, preferably within the web development or digital analytics industry;
  • Post-secondary degree in information management, business intelligence, marketing science or bachelor in administration/commerce;
  • Excellent verbal and written communications skills in English are mandatory;
  • Experience in managing multiple project implementation and customizations;
  • French communication skills are an asset.

We offer : 

  • Flexible hours for a better work-life balance.
  • A corporate insurance plan and a telehealth service.
  • 5 personal days in addition to your vacation.
  • A “Choose Your Own Device” program.
  • The access to an Employee Assistant Program (EAP).
  • A friendly environment with a Happy Hour every Thursday, a ping pong table, gaming room, a fully stocked kitchen with free breakfast provided. etc. 
  • An office only few minutes’ walk from the metro.

 

If you are motivated by this challenge, please forward your resume to Human Resources Department at careers@iperceptions.com.

We offer equal career opportunities to all applicants. 

For more information about our company, please, visit our website:  www.iperceptions.com

Research Analyst
Montreal, QC, Canada

iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world’s customer-centric brands to the insights they need to improve the customer experience.

We are looking to fill two Research Analyst positions within our Analytical Services Group at our Montreal headquarters. Reporting to the Director of Analytics, the ideal candidate will leverage strong analytical and presentation skills to create compelling reports and deliver ongoing Customer Experience (CX) insights for a variety of our Fortune 500 clients.

Apply today and join our dynamic company! 

 

You will be responsible for: 

  • Designing research strategy (questionnaire design, sampling plan, data integration) that addresses client’s business needs based on iperceptions’ research frameworks;
  • Preparing insightful analysis, summarized in compelling reports, to provide ongoing delivery of insight to clients;
  • Presenting clear, focused, and insightful analysis to clients including business implications and actionable recommendations;
  • Supporting Strategic Account Managers in order to generate account satisfaction and growth;
  • Supporting ongoing development of iperceptions research solutions within research design, statistics, semantics, and predictive sciences.

You have: 

  • +2 years of work experience in consumer research, digital or web analytics, usability research, or experience management;
  • Experience with an Analytics tool (i.e.: SPSS) and the MS Office suite;
  • Any experience in a leadership role is an asset;
  • Understanding of digital business strategies;
  • Bachelor’s or Master’s Degree in a relevant program including: Marketing Science; Business Management / eCommerce; Psychology / Social Sciences;
  • Willingness to travel (limited but required);
  • Very strong professional communication skills in English (French an asset).

We offer : 

  • Flexible hours for a better work-life balance.
  • A corporate insurance plan.
  • 5 personal days in addition to your vacation.
  • A “Choose Your Own Device” program.
  • The access to an Employee Assistant Program (EAP).
  • A friendly environment with a Happy Hour every Thursday, a ping pong table, gaming room, a fully stocked kitchen with free breakfast provided. etc. 
  • An office only few minutes’ walk from the metro.

 

If you are motivated by this challenge, please forward your resume to the Human Resources Department at careers@iperceptions.com.

We offer equal career opportunities to all applicants. 

For more information about our company, please, visit our website:  www.iperceptions.com.

Product Manager
Montreal, QC, Canada

iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.  We are looking for a Product Manager to join the product department at our Montreal headquarters.

 

The ideal candidate is customer centric with high capacity of developing and reaching toward a vision of what the products could become.  If you are creativeanalytical and UX-oriented, this role is the opportunity for being responsible to build and maintain our various products.

 

Apply today and join our dynamic company! 

 

You will be responsible for:

  • Drive the execution of all product lifecycle processes for products, including product research, customer research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch ;
  • Translate product strategy into detailed requirements and user stories for prototype construction and final product development by engineering teams ;
  • Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI ;
  • Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans ;
  • Collaborate closely with R&D, marketing, and sales on the development, QA, and release of products to ensure success for the entire organization ;
  • Develop product positioning and messaging that articulates product benefits and value, and differentiates iperceptions and its features across primary market segments.

 

You have:  

  • Three (3) + years of experience in a dynamic product management role;
  • Proven experience overseeing all elements of the product development lifecycle;
  • Exceptional writing and editing skills combined with strong presentation skills;
  • Highly effective cross-functional team management;
  • Previous experience delivering finely tuned product marketing strategies;
  • Bachelor’s degree or higher in product design or engineering;
  • Experience with analytic products and analytic visualization an asset;
  • Experience in UX design an asset.

 

We offer: 

  • Flexible hours for a better work-life balance.
  • A corporate insurance plan and a telehealth service.
  • 5 personal days in addition to your vacation.
  • A “Choose Your Own Device” program.
  • The access to an Employee Assistant Program (EAP).
  • A friendly environment with a Happy Hour every Thursday, a ping pong table, gaming room, a fully stocked kitchen with free breakfast provided. etc. 
  • A few minutes’ walk from the metro.

 

If you are motivated by this challenge, please forward your resume to Human Resources Department at careers@iperceptions.com.

We offer equal career opportunities to all applicants. 

For more information about our company, please, visit our website:  www.iperceptions.com

Sales Account Executive
Montreal, QC, Canada

iperceptions is a global leader in Customer Experience Management (CEM) solutions, helping Fortune 1000 brands  become customer-centric organizations. We are looking for a Sales Account Executive to join us at our Montreal headquarters.

You are an empathic listener and a people person. You are tenacious, results-oriented, and a persuasive communicator. As a key member of our team, you will be at the heart of the sales process. You will be responsible for negotiating and closing sales opportunities with new clients.

Apply today and join our dynamic company! 

 

You will be responsible for:

  • Working with new account opportunities from negociation to closure by improving the rate, size and scope of deals;
  • Identifying the needs and challenges of the potential customer;
  • Generating and managing sales through a disciplined pipeline process;
  • Meeting or exceeding quaterly quotas of closed deals within targeted accounts;
  • Meticulously documenting records of interactions with potential opportuities in our CRM.

You have:

  • +2 years of experience in sales;
  • Exceptional English communication skills (oral and written);
    • Knowledge of B2B Sales, Market Research, IT and/or an ability to learn rapidly;
    • Proficiency with CRM systems (Salesforce, HubSpot, etc.)
    • A Bachelor’s Degree in a field related to Business;
    • French oral and written skills is a strong asset;
    • Ability to work with cross-functional teams;
    • A personality that is competitive, resilient, and highly motivated.

 

We offer:

  • Flexible hours for a better work-life balance.
  • A corporate insurance plan and virtual health service.
  • 5 personal days in addition to your vacation.
  • A “Choose Your Own Device” program.
  • The access to an Employee Assistant Program (EAP).
  • A friendly environment with a Happy Hour every Thursday, a ping pong table, gaming room, a fully stocked kitchen with free breakfast provided. etc. 
  • An office only few minutes walk from the metro.

 

If you are motivated by this challenge, please forward your resume to the Human Resources Department at careers@iperceptions.com.

We offer equal career opportunities to all applicants. 

For more information about our company, please, visit our website:  www.iperceptions.com

Business Intelligence (BI) Analyst
Montreal, QC, Canada

iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world’s customer-centric brands to the insights they need to improve the customer experience.

We are looking for a Business Intelligence (BI) Analyst to join the Analytical services group at our Montreal headquarters. Reporting to the Director of Analytics, the ideal candidate will leverage strong data visualization skills to create compelling dashboards and interactive data tools for a variety of our Fortune 500 clients.

Apply today and join our dynamic company! 

 

You will be responsible for: 

  • Assessing incoming data requests and engaging stakeholders to understand the underlying business problem, base assumptions and desired outcomes;
  • Developing and maintaining interactive KPI dashboards and other BI solutions using a variety of visualization software (primarily Tableau);
  • Implementation of the ETL (extract, transform and load) and data source structures necessary to feed real-time BI solutions;
  • Engaging in active training and support of client-side teams to ensure successful adoption of the BI solutions;
  • Supporting Strategic Account Managers to generate account satisfaction and growth;
  • Supporting ongoing development of iperceptions’ BI solutions through exploration of high-value use cases and assessment of the latest BI technologies.

You have: 

  • 1-2 years of professional experience in BI, digital or web analytics, or related disciplines;
  • Advanced experience with Tableau Server & Desktop (any Power BI or other BI-based software experience an asset);
  • Practical experience of SQL programming (knowledge of Python or other querying languages an asset);
  • An understanding of digital business strategies;
  • A Bachelor’s or Master’s Degree in a relevant program including: Business Intelligence; Business Management / eCommerce; Computer / Data Sciences; Statistics;
  • Strong professional communication skills in English (French an asset).

We offer : 

  • Flexible hours for a better work-life balance.
  • A corporate insurance plan and a Virtual Health Service.
  • 5 personal days in addition to your vacation.
  • A “Choose Your Own Device” program.
  • The access to an Employee Assistant Program (EAP).
  • A friendly environment with a Happy Hour every Thursday, a ping pong table, gaming room, a fully stocked kitchen with free breakfast provided. etc. 
  • An office only few minutes’ walk from the metro.

 

If you are motivated by this challenge, please forward your resume to  careers@iperceptions.com.

We offer equal career opportunities to all applicants. 

For more information about our company, please, visit our website:  www.iperceptions.com.

Are you right for iperceptions?

Everyday, we work hard, laugh, brainstorm, design, test, build software and offer professional services to help the world's greatest brands understand their website customers.

We are a proud Montreal-based company on the lookout for people that are curious, innovative and passionate. Is this you?

 

Life at iperceptions

 

 

To see the photos from all our previous social events, check out our Facebook page!

 

 

Benefits

Stimulating projects, complimentary food and excellent work-life balance. Have it all at iperceptions.

Flexible hours
Flexible hours for a healthy work-life balance
corporate insurance plan
Corporate insurance plan
personal days and vacation
5 personal days per year + vacation
choose your own device
A “Choose Your Own Device” program
employee assistance program
Employee Assistance Program
free breakfast
Free breakfast provided every morning
minutes from the metro
Minutes from McGill and Square-Victoria-OACI metro stations
game room and ping pong
Game room with ping pong table and PS4

Values that fuel the iperceptions team

CUSTOMER-CENTRIC

Customers first. We listen, and work tirelessly to delight you.

INNOVATIVE

We are forward thinkers and industry leaders. We push boundaries and embrace change.

PASSIONATE

We are self-motivated and creative. We strive to be the best.

COLLABORATIVE

We work together because it makes us better. We celebrate our differences.

INTEGRITY

We are honest, positive and open-minded. We grow, individually and collectively.