iperceptions is a global leader in Customer Experience Management (CEM) solutions, helping the world's most respected brands become customer-centric organizations.
Our tried-and-true method of collecting and analyzing customer feedback ensures that you get an accurate and representative view of how your customers feel about your brand, on all channels.
With an experienced team that has managed 1000s of VoC programs since 1999,
Global organizations trust iperceptions for its renowned expertise, flexibility and advanced technology that captures and analyzes customer feedback. iperceptions helps:
Customers first. We listen, and work tirelessly to delight you.
We are forward thinkers and industry leaders. We push boundaries and embrace change.
We are self-motivated and creative. We strive to be the best.
We work together because it makes us better. We celebrate our differences.
We are honest, positive and open-minded. We grow, individually and collectively.
iPerceptions acquired ad tech company Datacratic in 2016. Datacratic is a leader in audience data solutions that help brands create more effective and targeted digital marketing campaigns. With a team of experts specializing in machine learning, digital advertising and artificial intelligence, Datacratic helps you engage with the right person at the right time, with the right message to improve campaign and conversion results.
2000 - iperceptions is founded.
2002 - iperceptions released the first Voice of the Customer (VoC) industry standards for hospitality and automotive brands.
2007 - iperceptions (iPE) is listed on Toronto Stock Exchange (TSX).
2008 - iperceptions secured funding from Skuli Mogensen and Telesystem Ltd.
2008 - iperceptions developed 4Q with Avinash Kaushik, digital marketing evangelist for Google and bestselling web analytics author. 4Q is a permission based survey solution that leverages the 4 most important survey questions. Today, 4Q is part of the iperceptions Enterprise platform.
2011 - iperceptions launched the first random sampling Voice of the Customer solution for mobile websites.
2012 - iperceptions became a private company when it received funding from XPND Capital, a growth capital fund run by Alexandre Taillefer.
2014 - iperceptions launched its Audience Recognition technology that recognizes user intentions in real-time. Today, this technology is available through Datacratic.
2015 - iperceptions launched its Experience Optimization Solution that provides usability and optimization teams with insights that help enhance the customer experience.
2016 - iperceptions bought Datacratic, an Ad Tech company.
2017 - Named one of the 25 top Customer Experience solutions
2016 - Content Marketing Awards finalist for best corporate blog
2011 - Winner of the Google Analytics Partner Summit Competition