IHG

"iPerceptions gave us deep insights into how different types of users valued their experience when they came to our site. Significant differences in perceptions emerged when comparing first time users, vacationers and business travelers. It gave us the ability to strategically focus our next round of site developments based on priorities to maximize our targeted visitors' experiences."

Comcast

"iPerceptions’ Business Intelligence Reporting Tool is a great tool for anyone who wants to get maximum value from their analytics data… I particularly like the interface and the ability to easily drill down into the data at will. This is a job very well done by iPerceptions."

Choice Hotels | User Experience Manager

“We are now able to identify gaps in our customer experience using iPerceptions, then validate and understand the details behind the customer feedback thanks to Tealeaf. This integration has been in valuable to helping us optimize all of our online properties.”
 
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Seagate | Director of Web and eCommerce

“With a diverse range of products that enable people and businesses around the world to create, share and preserve their memories and business data, it is essential to understand every aspect of the product experience. iPerceptions provides Seagate with the flexibility and agility to move fast and collect feedback directly from our customers to understand how to improve the website experience.”

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GolfNow | Director of Customer Experience

“Our partnership with iPerceptions has allowed us to measure and better understand the golfer, helping us learn what motivating factors are involved with booking a tee time and how the booking experience varies by device. The insights provided by iPerceptions helps us enhance the golfer experience to increase conversion and visitor retention.”

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Transat | Vice-President, e-Commerce and Chief Digital Officer

“Providing the best customer experience possible is an imperative for us. We are excited to be working with iPerceptions and using their platform to help better understand the voice of our customers to create a superior customer experience.”

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Videotron

"After doing our due diligence in researching a solution that would allow us to hear the voice of our customers, iPerceptions’ best practices approach to customer satisfaction provides us with an in-depth ability to hear what our customers are saying about Videotron.com and work to optimize their online experience."

Chrysler

"Using iPerceptions we were able to better understand our visitors and, in doing so, identify actionable steps to enhance our business. By continually listening to our customers, we’ve seen tremendous improvement in how consumers feel about our brand and our ability to give them what they want online."

Intuit | Manager of UX team

“Since deploying the [iPerceptions] solution, Intuit has seen a steady improvement in conversion — it's up 15 percent on average. In addition, customer satisfaction rates have increased an average of 10 to 15 percent.”

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Mercedes-Benz | Supervisor of Digital Marketing

“At Mercedes-Benz, we’re committed to responding to our customers faster and more effectively. By teaming with iPerceptions, we can now combine detailed, actionable insights gained through their Voice of Customer solution with industry-specific intelligence provided by their Automotive Program to create a better online experience for our customers.”
 
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Blinds.com | PR and Social Media Manager

"There's no limit to how much a business can improve when you consistently ask the right questions and, most importantly, act on them. iPerceptions has been a trusted partner that we rely on to help us engage and learn from our customers on a daily basis."

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Logitech | Digital Analytics & Optimization Manager

"When an online visitor expresses feedback, an effective way to fix the problem is to drill down and see exactly what they experienced. The iPerceptions-ClickTale Solution allows us to quickly zoom in on dissatisfied website visitors, analyze their sessions to find out what went wrong, and quickly fix the issue to enhance the customers’ experience and facilitate greater conversion.”

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Henry Ford Museum Director, Digital and Emerging Media

"The Henry Ford website takes the rich storytelling we provide our guests everyday here onsite, and puts it into a unique and shareable digital format. Using iPerceptions is critical in understanding our visitors’ intentions, needs, and expectations to help us deliver a user-friendly website on any device that enhances The Henry Ford online experience. Also, iPerceptions is helping us pinpoint and prioritize key digital initiatives that will have the most impact on visitor satisfaction."

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Adobe

Clorox

Electrolux

Volkswagen

Blackrock

The Children's Place

Amer Sports

Norwegian Cruise Lines

Toyota

Teo Taxi

Postmedia

Fairmont Hotels