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"iperceptions gave us deep insights into how different types of users valued their experience when they came to our site. Significant differences in perceptions emerged when comparing first time users, vacationers and business travelers. It gave us the ability to strategically focus our next round of site developments based on priorities to maximize our targeted visitors' experiences."
"iperceptions’ Business Intelligence Reporting Tool is a great tool for anyone who wants to get maximum value from their analytics data… I particularly like the interface and the ability to easily drill down into the data at will. This is a job very well done by iperceptions."
"We are now able to identify gaps in our customer experience using iperceptions, then validate and understand the details behind the customer feedback thanks to Tealeaf. This integration has been in valuable to helping us optimize all of our online properties."
"With a diverse range of products that enable people and businesses around the world to create, share and preserve their memories and business data, it is essential to understand every aspect of the product experience. iperceptions provides Seagate with the flexibility and agility to move fast and collect feedback directly from our customers to understand how to improve the website experience."
"Our partnership with iperceptions has allowed us to measure and better understand the golfer, helping us learn what motivating factors are involved with booking a tee time and how the booking experience varies by device. The insights provided by iperceptions helps us enhance the golfer experience to increase conversion and visitor retention."
"Providing the best customer experience possible is an imperative for us. We are excited to be working with iperceptions and using their platform to help better understand the voice of our customers to create a superior customer experience."
"Using iperceptions we were able to better understand our visitors and, in doing so, identify actionable steps to enhance our business. By continually listening to our customers, we’ve seen tremendous improvement in how consumers feel about our brand and our ability to give them what they want online."
"iPerceptions has helped us gain a deeper understanding of our marketing efforts by adding a qualitative dimension to our analytics. Also, the custom KPI dashboards that were created for us were concise, simple to view, and extremely valuable for decision-making."
"iPerceptions provides us with a wide range of valuable expertise, from research design to in-depth analysis, that will help us get the most out of our customer feedback, evaluate and prioritize key initiatives, as well as help us determine the lasting impact that our website has on our visitors, including prospective students."
"In the hyper competitive consumer electronics industry, customer experience is paramount, and our competitive differentiator. iPerceptions' Advanced Exploration enhances our ability to understand the customer experience by clearly visualizing our customers' needs, wants and experiences. This helps us identify the key drivers that are influencing customer experience, and the advanced analysis capabilities allow us to dig deeper into our customers' feedback on a day-to-day basis."
"At Mercedes-Benz, we’re committed to responding to our customers faster and more effectively. By teaming with iperceptions, we can now combine detailed, actionable insights gained through their Voice of Customer solution with industry-specific intelligence provided by their Automotive Program to create a better online experience for our customers."
"When an online visitor expresses feedback, an effective way to fix the problem is to drill down and see exactly what they experienced. The iperceptions-ClickTale Solution allows us to quickly zoom in on dissatisfied website visitors, analyze their sessions to find out what went wrong, and quickly fix the issue to enhance the customers’ experience and facilitate greater conversion.”
"The Henry Ford website takes the rich storytelling we provide our guests everyday here onsite, and puts it into a unique and shareable digital format. Using iperceptions is critical in understanding our visitors’ intentions, needs, and expectations to help us deliver a user-friendly website on any device that enhances The Henry Ford online experience. Also, iperceptions is helping us pinpoint and prioritize key digital initiatives that will have the most impact on visitor satisfaction."
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