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This means there is intense competition amongst telecom operators trying to lure customers to switch. iperceptions helps telecom brands align the online experience to customers' expectations and, ultimately, increase brand satisfaction and loyalty.
Diagnose and address the friction points your prospective clients and current subscribers experience.
Optimize online self-service functionality to reduce reliance on customer support and the call center.
Analyze your marketing campaigns with customer feedback to determine which ads performed better and what will work for future campaigns.
“iperceptions’ best practices approach to customer satisfaction provides us with an in-depth ability to hear what our customers are saying about Videotron.com and work to optimize their online experience.”