The Definitive Guide to Customer Experience

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Telecommunications Solution

Mobile and internet services are embedded in the fabric of today's society, with business and personal communication increasingly relying on the telecommunications sector.

This means there is intense competition amongst telecom operators trying to lure customers to switch. iperceptions helps telecom brands align the online experience to customers' expectations and, ultimately, increase brand satisfaction and loyalty.

Client logo: Telus
Client Logo Comcast

Keep subscribers happy and loyal with iperceptions

Increase subscribers

Diagnose and address the friction points your prospective clients and current subscribers experience.

Reduce support costs

Optimize online self-service functionality to reduce reliance on customer support and the call center.

Create effective campaigns

Analyze your marketing campaigns with customer feedback to determine which ads performed better and what will work for future campaigns.

“iperceptions’ best practices approach to customer satisfaction provides us with an in-depth ability to hear what our customers are saying about and work to optimize their online experience.”

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