THERE’S NOTHING MORE IMPORTANT THAN YOUR HEALTH.

Millions of people every day interact with healthcare brands, their services or their products. iperceptions helps healthcare providers, medical centers, health insurance companies and product manufacturers understand the unique needs and expectations of their audiences so they can improve their experience.

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HOW IPERCEPTIONS HELPS

  • MEDICAL
    CENTERS

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    ENSURE A POSITIVE PRE-VISIT EXPERIENCE
    Find the pain points patients are experiencing when researching your center and how you can address them. 
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    MONITOR YOUR IN-VISIT EXPERIENCE
    Have the flexibility to truly understand how patients perceive specific aspects of their Patient Experience.
     
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    IMPROVE THE POST-VISIT EXPERIENCE IN YOUR PORTAL
    Know what patients think of your portal, if it lets them do what they want, and confirm what they will do next.

  • HEALTH INSURANCE PROVIDERS

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    SIMPLIFY THE ONLINE RESEARCH EXPERIENCE
    Learn how you can quickly point your visitors to the information they need for the plans they are seeking.
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    OPTIMIZE YOUR ACCOUNT MANAGEMENT SYSTEM
    Hear from your consumers how you can help them better track claims, pay their bills or find a healthcare professional.
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    DETERMINE WHAT YOUR CONSUMERS WILL DO NEXT
    Gauge the impact of your visitors’ experience on their next steps, including their likelihood to contact your call center.

  • MEDICAL PRODUCT MANUFACTURERS

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    IMPROVE THE EFFECTIVENESS OF YOUR CONTENT
    Understand what level of detail your target audiences are expecting to find so you can better meet their needs.
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    STREAMLINE NAVIGATION AND THE ORDERING EXPERIENCE
    Identify what’s preventing healthcare professionals from ordering from you, and what you can do to fix it.
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    MEASURE THE LONG-TERM IMPACT OF THE EXPERIENCE
    Gauge how much the experience affected your visitors’ opinion of your brand and how likely they will refer you to others. 
 
 
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iperceptions has earned
HITRUST CSF® certification by HITRUST.

 You can rest assured knowing your and your survey respondents’ information, including their feedback, is in the right hands.
Learn more about our HITRUST CSF® certification.
 

LEARN MORE ABOUT IPERCEPTIONS' HEALTHCARE INDUSTRY SOLUTION
Duff Anderson, Co-founder and Vice President of iperceptions

Duff Anderson

Senior Vice President and Co-founder of iperceptions