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The Definitive Guide to Customer Experience

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Healthcare Solution

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There's nothing more important than your health.

Millions of people every day interact with healthcare brands, their services or their products. iperceptions helps healthcare providers, medical centers, health insurance companies and product manufacturers understand the unique needs and expectations of their audiences so they can improve their experience.

Some of iperceptions' clients in the healthcare sector

How iperceptions helps Health Insurance Providers

video showing an example of how iperceptions can help brands in the health insurance industry improve the customer experience

Simplify the online research experience

Learn how you can quickly point your customers to the information they need for the plans they are seeking.

Optimize your account management system

Hear from your consumers how you can help them better track claims, pay their bills or find a healthcare professional.

Determine what your consumers will do next

Gauge the impact of your customers’ experience on their next steps, including their likelihood to contact your call center.

How iperceptions helps Medical Centers

Ensure a positive pre-visit experience

Find the pain points patients are experiencing when researching your center and how you can address them.

Monitor your in-visit experience

Have the flexibility to truly understand how people perceive specific aspects of your Patient Experience.

Improve the post-visit experience in your portal

Know what patients think of your portal, if it lets them do what they want, and confirm what they will do next.

How iperceptions helps Medical Product Manufacturers

Improve the effectiveness of your content

Understand what level of detail your target audiences are expecting to find so you can better meet their need.

Streamline navigation and the ordering experience

Identify what’s preventing healthcare professionals from ordering from you, and what you can do to fix it.

Measure the long-term impact of the experience

Gauge how much the experience affected your customers’ opinion of your brand and how likely they will refer you to others.

iperceptions has earned HITRUST CSF® certification by HITRUST

You can rest assured knowing your and your survey respondents’ information, including their feedback, is in the right hands. Learn more about our HITRUST CSF®certification.

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Healthcare

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