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Millions of people every day interact with healthcare brands, their services or their products. iperceptions helps healthcare providers, medical centers, health insurance companies and product manufacturers understand the unique needs and expectations of their audiences so they can improve their experience.
Learn how you can quickly point your customers to the information they need for the plans they are seeking.
Hear from your consumers how you can help them better track claims, pay their bills or find a healthcare professional.
Gauge the impact of your customers’ experience on their next steps, including their likelihood to contact your call center.
Find the pain points patients are experiencing when researching your center and how you can address them.
Have the flexibility to truly understand how people perceive specific aspects of your Patient Experience.
Know what patients think of your portal, if it lets them do what they want, and confirm what they will do next.
Understand what level of detail your target audiences are expecting to find so you can better meet their need.
Identify what’s preventing healthcare professionals from ordering from you, and what you can do to fix it.
Gauge how much the experience affected your customers’ opinion of your brand and how likely they will refer you to others.
You can rest assured knowing your and your survey respondents’ information, including their feedback, is in the right hands. Learn more about our HITRUST CSF®certification.