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COVID-19: Our operations are not impacted, and we continue to support our clients at full capacity.

 
 

THERE’S NOTHING MORE IMPORTANT THAN YOUR HEALTH.

Millions of people every day interact with healthcare brands, their services or their products. iperceptions helps healthcare providers, medical centers, health insurance companies and product manufacturers understand the unique needs and expectations of their audiences so they can improve their experience.

Some of iperceptions' healthcare clients

 
 

How iperceptions helps

Health Insurance
Providers
Medical
CenTERS
Medical Product
Manufacturers
 
 

Health Insurance Providers

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SIMPLIFY THE ONLINE RESEARCH EXPERIENCE
Learn how you can quickly point your customers to the information they need for the plans they are seeking.
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OPTIMIZE YOUR ACCOUNT MANAGEMENT SYSTEM
Hear from your consumers how you can help them better track claims, pay their bills or find a healthcare professional.
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DETERMINE WHAT YOUR CONSUMERS WILL DO NEXT
Gauge the impact of your customers’ experience on their next steps, including their likelihood to contact your call center.
 
 

Medical Centers

How iperceptions can help Medical Centers
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ENSURE A POSITIVE PRE-VISIT EXPERIENCE
Find the pain points patients are experiencing when researching your center and how you can address them.
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MONITOR YOUR IN-VISIT EXPERIENCE
Have the flexibility to truly understand how patients perceive specific aspects of their Patient Experience.
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IMPROVE THE POST-VISIT EXPERIENCE IN YOUR PORTAL
Know what patients think of your portal, if it lets them do what they want, and confirm what they will do next.
 
 

Medical Product Manufacturers

How iperceptions can help medical product manufacturers
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IMPROVE THE EFFECTIVENESS OF YOUR CONTENT
Understand what level of detail your target audiences are expecting to find so you can better meet their need
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STREAMLINE NAVIGATION AND THE ORDERING EXPERIENCE
Identify what’s preventing healthcare professionals from ordering from you, and what you can do to fix it.
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MEASURE THE LONG-TERM IMPACT OF THE EXPERIENCE
Gauge how much the experience affected your customers’ opinion of your brand and how likely they will refer you to others.
 
 
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iperceptions has earned
HITRUST CSF® certification by HITRUST.

 You can rest assured knowing your and your survey respondents’ information, including their feedback, is in the right hands.
Learn more about our HITRUST CSF® certification.
 

LEARN MORE ABOUT IPERCEPTIONS' HEALTHCARE INDUSTRY SOLUTION
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William Braün

Director of Analytics at iperceptions

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