Connect customer feedback with your web analytics data to uncover the 'why' behind actions customers take on your digital channels.
Keep your finger on the pulse of your shoppers to see what works for them and what doesn’t, and understand the reasons why customers don’t make a purchase.
Improve the post-purchase experience by measuring the key drivers that influence loyalty after a purchase is made.
"iperceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data."
CUSTOMER INSIGHTS MANAGER