With the continued rise of e-commerce, brands need to facilitate seamless experiences that span the digital and physical realms.
iperceptions helps you bridge the in-store and online gap by collecting the voice of your customers and align your customers’ experience to their expectations.
Create a flawless online shopping experience with iperceptions
Uncover the stories behind your web analytics data
Connect customer feedback with your web analytics data to uncover the 'why' behind actions customers take on your digital channels.
Reduce shopping cart abandonment
Keep your finger on the pulse of your shoppers to see what works for them and what doesn’t, and understand the reasons why customers don’t make a purchase.
Turn shoppers into brand advocates
Improve the post-purchase experience by measuring the key drivers that influence loyalty after a purchase is made.
15M
cost avoidance
“iperceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data.”
Customer Insights Manager
Dell
Read more about
E-commerce
Case Study
How a leading retailer gained insights into customers' online and offline shopping and post-purchase experiences using iperceptions
