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The Definitive Guide to Customer Experience

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E-commerce Solution

With the continued rise of e-commerce, brands need to facilitate seamless experiences that span the digital and physical realms.

iperceptions helps you bridge the in-store and online gap by collecting the voice of your customers and align your customers’ experience to their expectations.

iperceptions e-commerce clients

Create a flawless online shopping experience with iperceptions

Uncover the stories behind your web analytics data

Connect customer feedback with your web analytics data to uncover the 'why' behind actions customers take on your digital channels

Reduce shopping cart abandonment 

Keep your finger on the pulse of your shoppers to see what works for them and what doesn’t, and understand the reasons why customers don’t make a purchase.

Turn shoppers into brand advocates

Improve the post-purchase experience by measuring the key drivers that influence loyalty after a purchase is made. 

15M

cost avoidance

“iperceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data.”

Customer Insights Manager
Dell
Read more about

E-commerce

Case Study

How a leading retailer gained insights into customers' online and offline shopping and post-purchase experiences using
iperceptions

Product

Close the
feedback loop
on key experiences
and optimize
conversions
with iperloop

Blog

2 Ways To Tackle
Cart Abandonment
Using Customer
Feedback

Learn more about the iperceptions E-commerce industry solution