With the continued rise of e-commerce, retail brands need to facilitate seamless experiences that span the digital and physical realms.


iperceptions helps you bridge the in-store and online gap by collecting the voice of your customers and align your customers’ experience to their expectations.

 

iperceptions' e-commerce clients

Create a flawless online shopping experience with iPerceptions

uncover the stories behind your web analytics data

Uncover the stories behind your web analytics data

Connect customer feedback with your web analytics data to uncover the 'why' behind actions customers take on your digital channels.

reduce cart abandonment

Reduce cart abandonment

Keep your finger on the pulse of your shoppers to see what works for them and what doesn’t, and understand the reasons why customers don’t make a purchase.

turn shoppers into brand advocates

Turn shoppers into brand advocates

Improve the post-purchase experience by measuring the key drivers that influence loyalty after a purchase is made. 

Dell

$15M Cost avoidance

"iperceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data."

CUSTOMER INSIGHTS MANAGER
DELL
eCommerce Industry Report

What is the True Cost of a Failed Purchase?

This 2016 e-commerce Industry Report explains the reasons why your shoppers can't complete their purchases, and how much it's costing you.

DOWNLOAD REPORT

Learn more about iperceptions' E-Commerce Industry Solution