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The Definitive Guide to Customer Experience

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The best website survey tool!

4Q is the best way to evaluate the online experience, measure customer satisfaction and quickly implement website improvements based on real customer feedback.

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How it works

4Q collects feedback from your website customers to measure the quality of their experience and understand their intent. It includes 4 questions that help answer:

Who

is here?

WHY

are they here?

how

am I doing?

WHAT

do I need to fix?

Easy setup

4Q leverages the iperceptions platform, and is the easiest way to start measuring customer satisfaction on your website.

SEAMLESS SETUP

Get your website surveys up and running in under 5 minutes with our JavaScript implementation.

UNLIMITED RESPONDENTS

Get insights with no limits on the number of survey or comment card responses you collect.

35+ LANGUAGES

To ensure all your customers have a voice, 4Q has been translated into 35 languages.

Recommeded by Avinash Kaushik

“A true permission based on-exit survey that provides an easy to deploy, easy to use and easier still to analyze framework to answer 4 questions that no website owner can live without.
It is the antidote for the most pressing of web analytics challenges: the yearning and struggle to understanding the 'Why'.”

Avinash Kaushik
Author of "Web Analytics 2.0" and digital marketing evangelist for Google

Speak to an iperceptions expert about using 4Q to improve your website