When it comes to learning about the Customer Experience, there is nothing that confirms what your customers are thinking quite like unstructured feedback.
Companies now more than ever have access to a continous source of unstructured feedback. Thankfully, Text Analytics solutions have been developed over the years to help customer-centric organizations stay on top of this feedback and to help extract the most insights from it so they can better understand and improve the Customer Experience.
But how much do you know about Text Analytics in general? Do you fancy yourself a Text Analytics connoisseur?
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