The Definitive Guide to Customer Experience

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Voice of the Customer

[EBOOK] The Definitive Guide to a Successful Voice of the Customer Program

by iperceptions, on Apr 26, 2018

Voice of the Customer (VoC) provides you the ability to understand and anticipate your customers’ needs, wants, perceptions and preferences so you can better meet their ever-growing expectations.

In the age of the Customer Experience (CX), these insights are paramount to designing an online and offline experience that is superior to what your competitors are offering.

Brands are realizing this more and more. Yet unfortunately, many companies doom their VoC program from the start.

Why? Because they lose sight of the true value of a VoC program:

The true value of a Voice of the Customer program is to provide insights that allow you to create internal alignment and execute quicker than the competition.

So how can you reap these benefits and make sure your VoC program is set up for success? By taking a systematic approach to how you design, manage and review each aspect of your VoC program.

In iperceptions' latest eBook, we take you all everything you need to know to get the most out of our VoC program including:

  • The methodologies you use to collect customer feedback
  • The metrics you measure
  • How you integrate your feedback with your other data sources
  • How you analyze your data and share your findings

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Download our latest Ebook, ‘The Definitive Guide to a Successful Voice of the Customer Program’, and start getting a better return on your VoC investment.


Banner image source: Unsplash (except for image shown on phone) 


iperceptions is a global leader in Voice of the Customer (VoC) solutions, helping the world’s customer-centric brands measure and elevate experiences across the customer journey.

See why top brands choose iperceptions to help them improve the Customer Experience.

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Cover of the iperceptions Definitive Guide to a Successful VoC Program

Your Guide to a Successful VoC Program

Learn how to create a successful VoC program, from designing your program to analyzing your feedback and obtaining insights you can act on to improve the CX.
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