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Can You Pass This Customer Experience Quiz?


May 30, 2017, By iperceptions

In today’s world of the ever-demanding and empowered customer, organizations need to adapt quickly to stay relevant. As a result, the customer experience (CX) is paramount, and a key differentiator. No longer can the customer experience be an afterthought. To succeed, the customer experience has to be at the epicenter of a brand's DNA.

Test your knowledge of some CX basics and key stats through our quiz below, and see if you're a Customer Experience pro!

Note: Make sure to check out our free Definitive Guide to Customer Experience, which you can access this guide at the end of the quiz!

 

 

 

Reference Guide

Oracle: 2011 Customer Experience Impact Report

Forbes: Customer Experience Is The Future Of Marketing

Salesforce: State of the Connected Customer

Gartner: Gartner Survey Finds Importance of Customer Experience on the Rise — Marketing Is on the Hook

Temkin Group: Customer Experience Leads to Recommendations

Econsultancy: Customer Lifetime Value: Building Loyalty and Driving Revenue in the Digital Age

 

Image source: iStock

iperceptions

iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world’s customer-centric brands to the insights they need to improve the customer experience.

Can You Pass This Customer Experience Quiz?


May 30, 2017, By iperceptions
|0 comments

In today’s world of the ever-demanding and empowered customer, organizations need to adapt quickly to stay relevant. As a result, the customer experience (CX) is paramount, and a key differentiator. No longer can the customer experience be an afterthought. To succeed, the customer experience has to be at the epicenter of a brand's DNA.

Test your knowledge of some CX basics and key stats through our quiz below, and see if you're a Customer Experience pro!

Note: Make sure to check out our free Definitive Guide to Customer Experience, which you can access this guide at the end of the quiz!

 

 

 

Reference Guide

Oracle: 2011 Customer Experience Impact Report

Forbes: Customer Experience Is The Future Of Marketing

Salesforce: State of the Connected Customer

Gartner: Gartner Survey Finds Importance of Customer Experience on the Rise — Marketing Is on the Hook

Temkin Group: Customer Experience Leads to Recommendations

Econsultancy: Customer Lifetime Value: Building Loyalty and Driving Revenue in the Digital Age

 

Image source: iStock

iperceptions

iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world’s customer-centric brands to the insights they need to improve the customer experience.

The definitive Guide to Customer Experience

Everything You Need to Know to Be a CX Expert

This 35+ page definitive guide will provide you with the tools you need to construct a winning customer experience strategy.

Download "The Definitive Guide to Customer Experience"

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