In today’s world of the ever-demanding and empowered customer, organizations need to adapt quickly to stay relevant. As a result, the customer experience (CX) is paramount, and a key differentiator. No longer can the customer experience be an afterthought. To succeed, the customer experience has to be at the epicenter of a brand's DNA.
Test your knowledge of some CX basics and key stats through our quiz below, and see if you're a Customer Experience pro!
Note: Make sure to check out our free Definitive Guide to Customer Experience, which you can access this guide at the end of the quiz!
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