Nowadays, a well-executed Customer Experience (CX) program is becoming a must for companies looking to get a step up on their competitors. But what does it take to be able to launch, manage and optimize a CX program?
This is a topic that we can go on forever about (we even have a whole section of our blog is dedicated to this!). But one thing is certain: To run a successful CX program, you need to have a customer-centric mindset. In other words, you have to put the customer first in every decision and process you put in place.
Take this quiz and see how customer-centric you are.
Note: Make sure to check out our free Definitive Guide to Customer Experience, which you can access this guide at the end of the quiz!
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