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The Customer-Centric Marketer - Customer Experience Blog

5 recent CX stories you should check out

Based on how much Customer Experience (CX) in general evolved in the 2010s, it will be interesting to see where we will be just ten years from now.

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Feb 27, 2020

By 

Philippe Aussant

Don’t be an armchair CX Professional. Here's how to win the CX game

What does a football team need to do to win the ultimate prize?

Sure, a well-timed, rousing speech from the coach always helps. At least, it has in countless TV shows and movies in the past. However, having a playbook full of strategies that mix effective offense and unbreachable defense is what...

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Jan 28, 2020

By 

Philippe Aussant

10 of our favorite iperceptions CX posts from 2019 to take you into 2020

2019 has just flown by. With over 4 in 5 marketers expecting to compete primarily on Customer Experience (CX), this is a topic that is being discussed, analyzed, and scrutinized now more than ever.

Read More

Dec 17, 2019

By 

Philippe Aussant

3 Customer Retention Strategies to Hold the Keys to Customers’ Hearts

It is five times more expensive for you to acquire a new customer than it is to retain one. With Customer Experience statistics like these, brands are under more pressure than ever to boost customer retention.

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Feb 11, 2020

By 

iperceptions

[Infographic] 20+ Key Customer Experience Statistics For 2020

Today, more than ever, your customers are calling the shots, and brands must adapt.

Read More

Jan 15, 2020

By 

Philippe Aussant

11 Must-Attend Customer Experience Conferences in 2020

Customer Experience (CX) can make or break a brand. With 2020 upon us, brands must stay on top of all the latest CX innovations, gleaning opportunities, and cautionary tales to ensure their CX program prospers over the next decade.

Customer Experience conferences are a great place to gain these...

Read More

Dec 3, 2019

By 

iperceptions

5 recent CX stories you should check out

Based on how much Customer Experience (CX) in general evolved in the 2010s, it will be interesting to see where we will be just ten years from now.

Read More

Feb 27, 2020

By 

Philippe Aussant

3 Customer Retention Strategies to Hold the Keys to Customers’ Hearts

It is five times more expensive for you to acquire a new customer than it is to retain one. With Customer Experience statistics like these, brands are under more pressure than ever to boost customer retention.

Read More

Feb 11, 2020

By 

iperceptions

Don’t be an armchair CX Professional. Here's how to win the CX game

What does a football team need to do to win the ultimate prize?

Sure, a well-timed, rousing speech from the coach always helps. At least, it has in countless TV shows and movies in the past. However, having a playbook full of strategies that mix effective offense and unbreachable defense is what...

Read More

Jan 28, 2020

By 

Philippe Aussant

[Infographic] 20+ Key Customer Experience Statistics For 2020

Today, more than ever, your customers are calling the shots, and brands must adapt.

Read More

Jan 15, 2020

By 

Philippe Aussant

10 of our favorite iperceptions CX posts from 2019 to take you into 2020

2019 has just flown by. With over 4 in 5 marketers expecting to compete primarily on Customer Experience (CX), this is a topic that is being discussed, analyzed, and scrutinized now more than ever.

Read More

Dec 17, 2019

By 

Philippe Aussant

11 Must-Attend Customer Experience Conferences in 2020

Customer Experience (CX) can make or break a brand. With 2020 upon us, brands must stay on top of all the latest CX innovations, gleaning opportunities, and cautionary tales to ensure their CX program prospers over the next decade.

Customer Experience conferences are a great place to gain these...

Read More

Dec 3, 2019

By 

iperceptions

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