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The Customer-Centric Marketer - Customer Experience Blog

[Infographic] 19 Customer Experience Statistics For 2019

In an age where consumers have more and more buying power, the Customer Experience (CX) has become one of the top competitive differentiators among brands in all industries.

Read More

Mar 20, 2019

By 

Philippe Aussant

Figuring out the in-store mobile experience and 4 more CX stories you should read

Doesn’t it feel not very long ago that we were kicking our feet up, sipping eggnog and enjoying the holiday season?

Read More

Feb 7, 2019

By 

Philippe Aussant

6 Reasons To Consider A Full-Service Voice of the Customer Program

There is no questioning it; we are living in the age of the customer.

Superior Customer Experience Management in 2019 is widely recognized as one of the most important and defining competitive advantages.

Read More

Jan 16, 2019

By 

Duff Anderson

16 Helpful Tips For How To Increase Your Survey Response Rates

Asking your customers to complete a survey is like starting a conversation with them. You should do everything you can to approach your survey design as such. 

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Feb 27, 2019

By 

Philippe Aussant

Top 5 Customer Experience Trends To Look For in 2019

In 2019, the heat will be turned up on Customer Experience (CX) professionals to design positive, memorable experiences that will attract new consumers, and keep existing customers from fleeing to their competition.

Read More

Jan 29, 2019

By 

Lane Cochrane

9 Must-Attend Customer Experience Conferences in 2019

The Customer Experience (CX) is one of the hottest topics in most industries. It is being discussed, researched and scrutinized as much as ever before, and with the level of impact that CX can have on your bottom line, it’s definitely for a good reason.

Read More

Jan 9, 2019

By 

iperceptions

[Infographic] 19 Customer Experience Statistics For 2019

In an age where consumers have more and more buying power, the Customer Experience (CX) has become one of the top competitive differentiators among brands in all industries.

Read More

Mar 20, 2019

By 

Philippe Aussant

16 Helpful Tips For How To Increase Your Survey Response Rates

Asking your customers to complete a survey is like starting a conversation with them. You should do everything you can to approach your survey design as such. 

Read More

Feb 27, 2019

By 

Philippe Aussant

Figuring out the in-store mobile experience and 4 more CX stories you should read

Doesn’t it feel not very long ago that we were kicking our feet up, sipping eggnog and enjoying the holiday season?

Read More

Feb 7, 2019

By 

Philippe Aussant

Top 5 Customer Experience Trends To Look For in 2019

In 2019, the heat will be turned up on Customer Experience (CX) professionals to design positive, memorable experiences that will attract new consumers, and keep existing customers from fleeing to their competition.

Read More

Jan 29, 2019

By 

Lane Cochrane

6 Reasons To Consider A Full-Service Voice of the Customer Program

There is no questioning it; we are living in the age of the customer.

Superior Customer Experience Management in 2019 is widely recognized as one of the most important and defining competitive advantages.

Read More

Jan 16, 2019

By 

Duff Anderson

9 Must-Attend Customer Experience Conferences in 2019

The Customer Experience (CX) is one of the hottest topics in most industries. It is being discussed, researched and scrutinized as much as ever before, and with the level of impact that CX can have on your bottom line, it’s definitely for a good reason.

Read More

Jan 9, 2019

By 

iperceptions

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