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Top 5 Customer Experience Trends For 2017

The new year has arrived, and with the start of any new year comes the onslaught of predictions of what is going to make it big in 2017. Already, we're hearing this will be the year when chat bots, virtual reality and voice search gain a permanent foothold in our world.

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Jan 16, 2017

By 

Duff Anderson

Customer-Centric Roundup: December 2016

The silly season has come to an end and the new year is upon us. But even in the midst of the holidays, many marketers hypothesized what the industry will look like in 2017. Here were some of the stories that stuck out to us last month. 

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Jan 6, 2017

By 

Jon Fraser

4 New Tech Trends Marketers Need To Know About Holiday Advertising

The holiday season is upon us. For marketers, it is one of the most important times of the year. According to the National Retail Federation (NRF), the average U.S. consumer plans to spend about $935 this year. Overall, the NRF predicts retail sales will be 3.6 percent greater than 2015's...

Read More

Dec 7, 2016

By 

Duff Anderson

5 Reasons You Should Consider A Fully-Serviced Voice of the Customer Solution

There is no questioning it; we are living in the age of the customer. This means that marketers need to better understand customers and shift to a customer-centric mindset. The most effective way to understand your customers’ intentions, needs and experiences is through running a Voice of the...

Read More

Jan 10, 2017

By 

Duff Anderson

7 iPerceptions Blog Posts That Will Make You A Better Customer Experience Expert in 2017

Improving the customer experience is mission-critical today and can’t be ignored. As the customer experience becomes a growing priority, CX experts need to focus on taking action on customer data and effectively leveraging technology that will put their company on the road to success.

Read More

Dec 16, 2016

By 

iPerceptions

Customer-Centric Roundup: November 2016

With Thanksgiving now over, the holiday season is in full swing. For many companies the holiday season is the most important time of the year as they compete for consumer attention and wallet share. So here's a glance at some of the stories that caught our attention in November and will help...

Read More

Dec 2, 2016

By 

Jon Fraser

Top 5 Customer Experience Trends For 2017

The new year has arrived, and with the start of any new year comes the onslaught of predictions of what is going to make it big in 2017. Already, we're hearing this will be the year when chat bots, virtual reality and voice search gain a permanent foothold in our world.

Read More

Jan 16, 2017

By 

Duff Anderson

5 Reasons You Should Consider A Fully-Serviced Voice of the Customer Solution

There is no questioning it; we are living in the age of the customer. This means that marketers need to better understand customers and shift to a customer-centric mindset. The most effective way to understand your customers’ intentions, needs and experiences is through running a Voice of the...

Read More

Jan 10, 2017

By 

Duff Anderson

Customer-Centric Roundup: December 2016

The silly season has come to an end and the new year is upon us. But even in the midst of the holidays, many marketers hypothesized what the industry will look like in 2017. Here were some of the stories that stuck out to us last month. 

Read More

Jan 6, 2017

By 

Jon Fraser

7 iPerceptions Blog Posts That Will Make You A Better Customer Experience Expert in 2017

Improving the customer experience is mission-critical today and can’t be ignored. As the customer experience becomes a growing priority, CX experts need to focus on taking action on customer data and effectively leveraging technology that will put their company on the road to success.

Read More

Dec 16, 2016

By 

iPerceptions

4 New Tech Trends Marketers Need To Know About Holiday Advertising

The holiday season is upon us. For marketers, it is one of the most important times of the year. According to the National Retail Federation (NRF), the average U.S. consumer plans to spend about $935 this year. Overall, the NRF predicts retail sales will be 3.6 percent greater than 2015's...

Read More

Dec 7, 2016

By 

Duff Anderson

Customer-Centric Roundup: November 2016

With Thanksgiving now over, the holiday season is in full swing. For many companies the holiday season is the most important time of the year as they compete for consumer attention and wallet share. So here's a glance at some of the stories that caught our attention in November and will help...

Read More

Dec 2, 2016

By 

Jon Fraser