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The Customer-Centric Marketer - Customer Experience Blog

Don’t be an armchair CX Professional. Here's how to win the CX game

What does a football team need to do to win the ultimate prize?

Sure, a well-timed, rousing speech from the coach always helps. At least, it has in countless TV shows and movies in the past. However, having a playbook full of strategies that mix effective offense and unbreachable defense is what...

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Jan 28, 2020

By 

Philippe Aussant

10 of our favorite iperceptions CX posts from 2019 to take you into 2020

2019 has just flown by. With over 4 in 5 marketers expecting to compete primarily on Customer Experience (CX), this is a topic that is being discussed, analyzed, and scrutinized now more than ever.

Read More

Dec 17, 2019

By 

Philippe Aussant

2019 Holiday Shopping Season: 5 retail predictions that stood out to us

It’s beginning to look a lot like the holiday shopping season is upon us. So, what can retailers expect from their customers this year?

Read More

Nov 19, 2019

By 

Philippe Aussant

[Infographic] 20+ Key Customer Experience Statistics For 2020

Today, more than ever, your customers are calling the shots, and brands must adapt.

Read More

Jan 15, 2020

By 

Philippe Aussant

11 Must-Attend Customer Experience Conferences in 2020

Customer Experience (CX) can make or break a brand. With 2020 upon us, brands must stay on top of all the latest CX innovations, gleaning opportunities, and cautionary tales to ensure their CX program prospers over the next decade.

Customer Experience conferences are a great place to gain these...

Read More

Dec 3, 2019

By 

iperceptions

Are you offering an accessible survey experience to all your customers?

Bill Gates once said, “The Internet is becoming the town square for the global village of tomorrow”.

Today, brands must take it upon themselves to help nurture this vision. 

Read More

Nov 13, 2019

By 

iperceptions

Don’t be an armchair CX Professional. Here's how to win the CX game

What does a football team need to do to win the ultimate prize?

Sure, a well-timed, rousing speech from the coach always helps. At least, it has in countless TV shows and movies in the past. However, having a playbook full of strategies that mix effective offense and unbreachable defense is what...

Read More

Jan 28, 2020

By 

Philippe Aussant

[Infographic] 20+ Key Customer Experience Statistics For 2020

Today, more than ever, your customers are calling the shots, and brands must adapt.

Read More

Jan 15, 2020

By 

Philippe Aussant

10 of our favorite iperceptions CX posts from 2019 to take you into 2020

2019 has just flown by. With over 4 in 5 marketers expecting to compete primarily on Customer Experience (CX), this is a topic that is being discussed, analyzed, and scrutinized now more than ever.

Read More

Dec 17, 2019

By 

Philippe Aussant

11 Must-Attend Customer Experience Conferences in 2020

Customer Experience (CX) can make or break a brand. With 2020 upon us, brands must stay on top of all the latest CX innovations, gleaning opportunities, and cautionary tales to ensure their CX program prospers over the next decade.

Customer Experience conferences are a great place to gain these...

Read More

Dec 3, 2019

By 

iperceptions

2019 Holiday Shopping Season: 5 retail predictions that stood out to us

It’s beginning to look a lot like the holiday shopping season is upon us. So, what can retailers expect from their customers this year?

Read More

Nov 19, 2019

By 

Philippe Aussant

Are you offering an accessible survey experience to all your customers?

Bill Gates once said, “The Internet is becoming the town square for the global village of tomorrow”.

Today, brands must take it upon themselves to help nurture this vision. 

Read More

Nov 13, 2019

By 

iperceptions

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