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The Customer-Centric Marketer - Customer Experience Blog

16 Must-Know Stats and Quotes on the Car Buying Customer Journey

The car shopping customer journey is long and winding, with many speed bumps and sharp turns you have to navigate before you finally put pen to paper on the car of your dreams.

Read More

Jul 11, 2019

By 

Philippe Aussant

Ask These 8 Questions To Contextualize The Digital Car Shopping Experience

In an industry as competitive as Automotive, finding ways to meet growing customer expectations has never been more critical for CX professionals. 

So, how can you better meet these expectations at every step of their journey, and help them navigate speed bumps along the way?

Read More

Jun 6, 2019

By 

iperceptions

Closing the Customer Feedback Loop: 6 Essential Elements You Need

Customer feedback has no value gathering dust in your database. Acting on it, and in a timely fashion, is how you can convert this feedback into positive Customer Experience (CX).

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May 1, 2019

By 

Kathleen Browne

Shoppers are becoming more omnichannel and 4 more CX stories you should read

With summer now officially upon us, it’s time to take a look at some of the great Customer Experience (CX) stories that caught our eye recently.

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Jun 25, 2019

By 

Philippe Aussant

7 Must-Hear Customer Experience Podcasts

Whether you’re on your work commute, doing your everyday workout, or even just knocking out a project at work: listening to podcasts is becoming more and more part of our daily routines.

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May 21, 2019

By 

Philippe Aussant

Making Sense of the 2019 Marketing Technology Landscape

It seems more and more is being asked of Marketers nowadays. From content generation, social media management, even managing the Customer Experience, to name a few – it is easy to feel overwhelmed.

Thankfully, marketers nowadays have an embarrassment of riches when it comes to the technologies...

Read More

Apr 11, 2019

By 

Philippe Aussant

16 Must-Know Stats and Quotes on the Car Buying Customer Journey

The car shopping customer journey is long and winding, with many speed bumps and sharp turns you have to navigate before you finally put pen to paper on the car of your dreams.

Read More

Jul 11, 2019

By 

Philippe Aussant

Shoppers are becoming more omnichannel and 4 more CX stories you should read

With summer now officially upon us, it’s time to take a look at some of the great Customer Experience (CX) stories that caught our eye recently.

Read More

Jun 25, 2019

By 

Philippe Aussant

Ask These 8 Questions To Contextualize The Digital Car Shopping Experience

In an industry as competitive as Automotive, finding ways to meet growing customer expectations has never been more critical for CX professionals. 

So, how can you better meet these expectations at every step of their journey, and help them navigate speed bumps along the way?

Read More

Jun 6, 2019

By 

iperceptions

7 Must-Hear Customer Experience Podcasts

Whether you’re on your work commute, doing your everyday workout, or even just knocking out a project at work: listening to podcasts is becoming more and more part of our daily routines.

Read More

May 21, 2019

By 

Philippe Aussant

Closing the Customer Feedback Loop: 6 Essential Elements You Need

Customer feedback has no value gathering dust in your database. Acting on it, and in a timely fashion, is how you can convert this feedback into positive Customer Experience (CX).

Read More

May 1, 2019

By 

Kathleen Browne

Making Sense of the 2019 Marketing Technology Landscape

It seems more and more is being asked of Marketers nowadays. From content generation, social media management, even managing the Customer Experience, to name a few – it is easy to feel overwhelmed.

Thankfully, marketers nowadays have an embarrassment of riches when it comes to the technologies...

Read More

Apr 11, 2019

By 

Philippe Aussant

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