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The Customer-Centric Marketer - Customer Experience Blog

Figuring out the in-store mobile experience and 4 more CX stories you should read

Doesn’t it feel not very long ago that we were kicking our feet up, sipping eggnog and enjoying the holiday season?

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Feb 7, 2019

By 

Philippe Aussant

6 Reasons To Consider A Full-Service Voice of the Customer Program

There is no questioning it; we are living in the age of the customer.

Superior Customer Experience Management in 2019 is widely recognized as one of the most important and defining competitive advantages.

Read More

Jan 16, 2019

By 

Duff Anderson

10 iperceptions blog posts to fine-tune your Customer Experience skills in 2019

Customer Experience (CX) is a vast concept - one that is intrinsically linked to each aspect of your organization. With CX now being seen as one (if not the) key differentiator among many competing companies, it often requires you to leverage many tools and skills to ensure all the cogs in the...

Read More

Dec 18, 2018

By 

Philippe Aussant

Top 5 Customer Experience Trends To Look For in 2019

In 2019, the heat will be turned up on Customer Experience (CX) professionals to design positive, memorable experiences that will attract new consumers, and keep existing customers from fleeing to their competition.

Read More

Jan 29, 2019

By 

Lane Cochrane

9 Must-Attend Customer Experience Conferences in 2019

The Customer Experience (CX) is one of the hottest topics in most industries. It is being discussed, researched and scrutinized as much as ever before, and with the level of impact that CX can have on your bottom line, it’s definitely for a good reason.

Read More

Jan 9, 2019

By 

iperceptions

A boost in multi-channel holiday shopping and 5 more CX stories you should read

With Black Friday officially kicking off the holiday season just over a couple of weeks ago, we’re now in the midst of what is the busiest time of the year for many companies.

Read More

Dec 13, 2018

By 

Philippe Aussant

Figuring out the in-store mobile experience and 4 more CX stories you should read

Doesn’t it feel not very long ago that we were kicking our feet up, sipping eggnog and enjoying the holiday season?

Read More

Feb 7, 2019

By 

Philippe Aussant

Top 5 Customer Experience Trends To Look For in 2019

In 2019, the heat will be turned up on Customer Experience (CX) professionals to design positive, memorable experiences that will attract new consumers, and keep existing customers from fleeing to their competition.

Read More

Jan 29, 2019

By 

Lane Cochrane

6 Reasons To Consider A Full-Service Voice of the Customer Program

There is no questioning it; we are living in the age of the customer.

Superior Customer Experience Management in 2019 is widely recognized as one of the most important and defining competitive advantages.

Read More

Jan 16, 2019

By 

Duff Anderson

9 Must-Attend Customer Experience Conferences in 2019

The Customer Experience (CX) is one of the hottest topics in most industries. It is being discussed, researched and scrutinized as much as ever before, and with the level of impact that CX can have on your bottom line, it’s definitely for a good reason.

Read More

Jan 9, 2019

By 

iperceptions

10 iperceptions blog posts to fine-tune your Customer Experience skills in 2019

Customer Experience (CX) is a vast concept - one that is intrinsically linked to each aspect of your organization. With CX now being seen as one (if not the) key differentiator among many competing companies, it often requires you to leverage many tools and skills to ensure all the cogs in the...

Read More

Dec 18, 2018

By 

Philippe Aussant

A boost in multi-channel holiday shopping and 5 more CX stories you should read

With Black Friday officially kicking off the holiday season just over a couple of weeks ago, we’re now in the midst of what is the busiest time of the year for many companies.

Read More

Dec 13, 2018

By 

Philippe Aussant

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