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The Customer-Centric Marketer - Customer Experience Blog

CX Metrics Series: Net Promoter Score

This is the fifth blog post in a series that examines key Customer Experience metrics that every Voice of the Customer (VoC) program should measure to better understand the visitors’ digital experience. In this post, we look at a key CX metric that gauges visitors’ likelihood to recommend your...

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Dec 14, 2017

By 

Duff Anderson

4 Ways You Can Increase Higher Education Enrollment Using the Voice of the Student

Higher Education is now one of the most competitive industries, with an ever-increasing number of students enrolling. 

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Nov 30, 2017

By 

William Braün

CX Metrics Series: Task Completion

Throughout the holiday season, we will be sharing must-read tips (like this post) hand-picked by the iPerceptions team to help you improve your Customer Experience. Enjoy our CXmas tips!

This is the fourth blog post in a series that examines key Customer Experience metrics that every Voice...

Read More

Nov 9, 2017

By 

William Braün

E-commerce hits a milestone this holiday season and 4 more CX stories you should read

It’s that time of the year again! Many of us are already daydreaming about all the delicious food we’ll be eating and the great company we’ll be keeping this holiday season. In the meantime, many companies are gearing up for what is arguably their busiest time of the year.

Read More

Dec 5, 2017

By 

Philippe Aussant

[QUIZ] Are You Up To Speed on the 2017 Holiday Season Shopping Predictions?

The holiday season is already upon us! You know what that means - great food, more time with the in-laws, and getting your game-face on as you hunt for gifts for that special someone. 

Read More

Nov 22, 2017

By 

iPerceptions

Customer-Centric Roundup: October 2017

October has already come and gone, which brought about many of the things we have come to expect from this time of the year. The days started getting shorter, the leaves began changing colors, and a slew of great articles and stats about the Customer Experience (CX) and digital marketing were...

Read More

Nov 2, 2017

By 

Philippe Aussant

CX Metrics Series: Net Promoter Score

This is the fifth blog post in a series that examines key Customer Experience metrics that every Voice of the Customer (VoC) program should measure to better understand the visitors’ digital experience. In this post, we look at a key CX metric that gauges visitors’ likelihood to recommend your...

Read More

Dec 14, 2017

By 

Duff Anderson

E-commerce hits a milestone this holiday season and 4 more CX stories you should read

It’s that time of the year again! Many of us are already daydreaming about all the delicious food we’ll be eating and the great company we’ll be keeping this holiday season. In the meantime, many companies are gearing up for what is arguably their busiest time of the year.

Read More

Dec 5, 2017

By 

Philippe Aussant

4 Ways You Can Increase Higher Education Enrollment Using the Voice of the Student

Higher Education is now one of the most competitive industries, with an ever-increasing number of students enrolling. 

Read More

Nov 30, 2017

By 

William Braün

[QUIZ] Are You Up To Speed on the 2017 Holiday Season Shopping Predictions?

The holiday season is already upon us! You know what that means - great food, more time with the in-laws, and getting your game-face on as you hunt for gifts for that special someone. 

Read More

Nov 22, 2017

By 

iPerceptions

CX Metrics Series: Task Completion

Throughout the holiday season, we will be sharing must-read tips (like this post) hand-picked by the iPerceptions team to help you improve your Customer Experience. Enjoy our CXmas tips!

This is the fourth blog post in a series that examines key Customer Experience metrics that every Voice...

Read More

Nov 9, 2017

By 

William Braün

Customer-Centric Roundup: October 2017

October has already come and gone, which brought about many of the things we have come to expect from this time of the year. The days started getting shorter, the leaves began changing colors, and a slew of great articles and stats about the Customer Experience (CX) and digital marketing were...

Read More

Nov 2, 2017

By 

Philippe Aussant

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