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The Customer-Centric Marketer - Customer Experience Blog

A boost in multi-channel holiday shopping and 5 more CX stories you should read

With Black Friday officially kicking off the holiday season just over a couple of weeks ago, we’re now in the midst of what is the busiest time of the year for many companies.

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Dec 13, 2018

By 

Philippe Aussant

3 Key Takeaways from NGPX 2018

What a week it was at NGPX 2018!

This year’s conference took place in sunny San Diego, California, and gathered hundreds of Healthcare and Patient Experience (PX) professionals to share lessons and stories on managing the patient experience based on their organization’s own experiences, and also...

Read More

Dec 6, 2018

By 

Duff Anderson

[QUIZ] Do you know the latest 2018 holiday shopping predictions?

You can feel it now when you’re walking around in stores or around the mall, or even just browsing your favorite websites. For this writer, I especially feel it the second I step outside and my eyes freeze from the sheer cold.

It’s the holiday season!

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Nov 20, 2018

By 

Philippe Aussant

CX Metrics Series: Next Steps

This is Part 7 in a series that examines key Customer Experience (CX) metrics that every Voice of the Customer (VoC) program should measure to understand the visitors’ digital experience better. In this post, we look at a metric that provides a way to really know what your visitors will do next...

Read More

Dec 11, 2018

By 

William Braün

4 NGPX Sessions You Can’t Miss

When it comes to the Healthcare industry, one of the hottest topics being discussed is the Patient Experience. On November 27-29, 2018, the NGPX conference in San Diego will bring this topic to the forefront.

Read More

Nov 21, 2018

By 

Duff Anderson

iperceptions Platform Achieves HITRUST CSF® Certification

iperceptions has always been strongly committed to the security and protection of our clients’ information and that of their survey respondents. Today’s news is, again, proof of that.

Read More

Nov 13, 2018

By 

iperceptions

A boost in multi-channel holiday shopping and 5 more CX stories you should read

With Black Friday officially kicking off the holiday season just over a couple of weeks ago, we’re now in the midst of what is the busiest time of the year for many companies.

Read More

Dec 13, 2018

By 

Philippe Aussant

CX Metrics Series: Next Steps

This is Part 7 in a series that examines key Customer Experience (CX) metrics that every Voice of the Customer (VoC) program should measure to understand the visitors’ digital experience better. In this post, we look at a metric that provides a way to really know what your visitors will do next...

Read More

Dec 11, 2018

By 

William Braün

3 Key Takeaways from NGPX 2018

What a week it was at NGPX 2018!

This year’s conference took place in sunny San Diego, California, and gathered hundreds of Healthcare and Patient Experience (PX) professionals to share lessons and stories on managing the patient experience based on their organization’s own experiences, and also...

Read More

Dec 6, 2018

By 

Duff Anderson

4 NGPX Sessions You Can’t Miss

When it comes to the Healthcare industry, one of the hottest topics being discussed is the Patient Experience. On November 27-29, 2018, the NGPX conference in San Diego will bring this topic to the forefront.

Read More

Nov 21, 2018

By 

Duff Anderson

[QUIZ] Do you know the latest 2018 holiday shopping predictions?

You can feel it now when you’re walking around in stores or around the mall, or even just browsing your favorite websites. For this writer, I especially feel it the second I step outside and my eyes freeze from the sheer cold.

It’s the holiday season!

Read More

Nov 20, 2018

By 

Philippe Aussant

iperceptions Platform Achieves HITRUST CSF® Certification

iperceptions has always been strongly committed to the security and protection of our clients’ information and that of their survey respondents. Today’s news is, again, proof of that.

Read More

Nov 13, 2018

By 

iperceptions

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