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The Customer-Centric Marketer - Customer Experience Blog

3 Ways Voice of the Customer Can Help Health Insurance Providers Manage the Customer Experience

In the age of the Customer Experience (CX), consumer expectations are reaching an all-time high across all industries. The Healthcare industry, including health insurance providers, is no exception.

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Sep 20, 2018

By 

Kathleen Browne

The true value of Voice of the Customer in Customer Experience Management

Data is only as valuable as what you do with it, and Voice of the Customer (VoC) data is no different.

In a world where a superior Customer Experience (CX) is now viewed as a key competitive advantage, leveraging VoC as part of your Customer Experience Management (CEM) efforts has never been...

Read More

Aug 21, 2018

By 

Duff Anderson

The Internet of Things, Voice of the Customer, and Understanding the In-Use Experience

Internet of Things (IoT) solutions will give us the opportunity to get closer than ever to the heart of the Customer Experience (CX).

Read More

Jul 24, 2018

By 

Lane Cochrane

Customer Experience Management starts with Effective Customer Data Analysis

Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. 

Read More

Sep 6, 2018

By 

Lane Cochrane

[QUIZ] Do You Know These Omni-Channel Facts and Stats?

Technology has empowered customers to interact with their favorite brands how they want, when they want. This has lead to increased expectations for brands to offer seamless experiences across all their touchpoints - experiences that enable customers to easily interchange between their preferred...

Read More

Aug 7, 2018

By 

iperceptions

A key aspect of Voice of the Customer research you should not overlook

How you listen matters. Unfortunately, some might be overlooking this particular detail of their Voice of the Customer (VoC) programs, which could end up impacting just how successful their program is in providing the insights they need to improve their Customer Experience (CX).

Read More

Jul 12, 2018

By 

iperceptions

3 Ways Voice of the Customer Can Help Health Insurance Providers Manage the Customer Experience

In the age of the Customer Experience (CX), consumer expectations are reaching an all-time high across all industries. The Healthcare industry, including health insurance providers, is no exception.

Read More

Sep 20, 2018

By 

Kathleen Browne

Customer Experience Management starts with Effective Customer Data Analysis

Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. 

Read More

Sep 6, 2018

By 

Lane Cochrane

The true value of Voice of the Customer in Customer Experience Management

Data is only as valuable as what you do with it, and Voice of the Customer (VoC) data is no different.

In a world where a superior Customer Experience (CX) is now viewed as a key competitive advantage, leveraging VoC as part of your Customer Experience Management (CEM) efforts has never been...

Read More

Aug 21, 2018

By 

Duff Anderson

[QUIZ] Do You Know These Omni-Channel Facts and Stats?

Technology has empowered customers to interact with their favorite brands how they want, when they want. This has lead to increased expectations for brands to offer seamless experiences across all their touchpoints - experiences that enable customers to easily interchange between their preferred...

Read More

Aug 7, 2018

By 

iperceptions

The Internet of Things, Voice of the Customer, and Understanding the In-Use Experience

Internet of Things (IoT) solutions will give us the opportunity to get closer than ever to the heart of the Customer Experience (CX).

Read More

Jul 24, 2018

By 

Lane Cochrane

A key aspect of Voice of the Customer research you should not overlook

How you listen matters. Unfortunately, some might be overlooking this particular detail of their Voice of the Customer (VoC) programs, which could end up impacting just how successful their program is in providing the insights they need to improve their Customer Experience (CX).

Read More

Jul 12, 2018

By 

iperceptions

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