The Customer-Centric Marketer  |  iperceptions Blog
The Customer-Centric Marketer - Customer Experience Blog

[QUIZ] Do you know the latest 2018 holiday shopping predictions?

You can feel it now when you’re walking around in stores or around the mall, or even just browsing your favorite websites. For this writer, I especially feel it the second I step outside and my eyes freeze from the sheer cold.

It’s the holiday season!

Read More

Nov 20, 2018

By 

Philippe Aussant

3 Skills Every Director of Customer Experience Needs to Succeed

Today's consumers are not only becoming empowered by technology, but they also have more options than ever before. As a result, brands must adapt to this new business paradigm, and fast.

Read More

Oct 29, 2018

By 

iperceptions

In-store shoppers are not satisfied with their mobile experience and more CX stories you should read

Summer has seemingly flown us by, and with it many more great articles, tips and stats to help enlighten any Customer Experience (CX) professional in their CEM efforts.

Read More

Oct 2, 2018

By 

Philippe Aussant

iperceptions Platform Achieves HITRUST CSF® Certification

iperceptions has always been strongly committed to the security and protection of our clients’ information and that of their survey respondents. Today’s news is, again, proof of that.

Read More

Nov 13, 2018

By 

iperceptions

Key moments that medical centers can optimize using the Voice of the Patient

When it comes to selecting a medical center, patients now have the tools at their disposal to search for and compare the ones that best meet their needs. Medical centers are now expected to offer a positive Patient Experience (PX) that is critical to attracting and retaining patients.

Read More

Oct 18, 2018

By 

Kathleen Browne

3 Ways Voice of the Customer Can Help Health Insurance Providers Manage the Customer Experience

In the age of the Customer Experience (CX), consumer expectations are reaching an all-time high across all industries. The Healthcare industry, including health insurance providers, is no exception.

Read More

Sep 20, 2018

By 

Kathleen Browne

[QUIZ] Do you know the latest 2018 holiday shopping predictions?

You can feel it now when you’re walking around in stores or around the mall, or even just browsing your favorite websites. For this writer, I especially feel it the second I step outside and my eyes freeze from the sheer cold.

It’s the holiday season!

Read More

Nov 20, 2018

By 

Philippe Aussant

iperceptions Platform Achieves HITRUST CSF® Certification

iperceptions has always been strongly committed to the security and protection of our clients’ information and that of their survey respondents. Today’s news is, again, proof of that.

Read More

Nov 13, 2018

By 

iperceptions

3 Skills Every Director of Customer Experience Needs to Succeed

Today's consumers are not only becoming empowered by technology, but they also have more options than ever before. As a result, brands must adapt to this new business paradigm, and fast.

Read More

Oct 29, 2018

By 

iperceptions

Key moments that medical centers can optimize using the Voice of the Patient

When it comes to selecting a medical center, patients now have the tools at their disposal to search for and compare the ones that best meet their needs. Medical centers are now expected to offer a positive Patient Experience (PX) that is critical to attracting and retaining patients.

Read More

Oct 18, 2018

By 

Kathleen Browne

In-store shoppers are not satisfied with their mobile experience and more CX stories you should read

Summer has seemingly flown us by, and with it many more great articles, tips and stats to help enlighten any Customer Experience (CX) professional in their CEM efforts.

Read More

Oct 2, 2018

By 

Philippe Aussant

3 Ways Voice of the Customer Can Help Health Insurance Providers Manage the Customer Experience

In the age of the Customer Experience (CX), consumer expectations are reaching an all-time high across all industries. The Healthcare industry, including health insurance providers, is no exception.

Read More

Sep 20, 2018

By 

Kathleen Browne

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