The Customer-Centric Marketer  |  iPerceptions Blog
The Customer-Centric Marketer - Customer Experience Blog

Top 7 Customer Experience Trends and Predictions for 2018

2018 is already upon us, and as with every new year, we’re greeted with fresh new challenges, and a slew of new approaches to take them on. 

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Jan 17, 2018

By 

Duff Anderson

7 iPerceptions Blog Posts That Will Make You A Better Customer Experience Expert in 2018

In 2017, it became abundantly clear that we now live in the era of the customer experience.

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Dec 19, 2017

By 

iPerceptions

E-commerce hits a milestone this holiday season and 4 more CX stories you should read

It’s that time of the year again! Many of us are already daydreaming about all the delicious food we’ll be eating and the great company we’ll be keeping this holiday season. In the meantime, many companies are gearing up for what is arguably their busiest time of the year.

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Dec 5, 2017

By 

Philippe Aussant

8 Must-Attend Customer Experience Conferences in 2018

Looking to check out a CX conference in 2018 so you can get up to speed on the latest trends and converse with your peers, but struggling to choose which one? Are you on a strict budget and are not sure which conference is the best bang for your buck? If this sounds familiar, this blog post is...

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Jan 10, 2018

By 

Duff Anderson

CX Metrics Series: Net Promoter Score

This is the fifth blog post in a series that examines key Customer Experience metrics that every Voice of the Customer (VoC) program should measure to better understand the visitors’ digital experience. In this post, we look at a key CX metric that gauges visitors’ likelihood to recommend your...

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Dec 14, 2017

By 

Duff Anderson

4 Ways You Can Increase Higher Education Enrollment Using the Voice of the Student

Higher Education is now one of the most competitive industries, with an ever-increasing number of students enrolling. 

Read More

Nov 30, 2017

By 

William Braün

Top 7 Customer Experience Trends and Predictions for 2018

2018 is already upon us, and as with every new year, we’re greeted with fresh new challenges, and a slew of new approaches to take them on. 

Read More

Jan 17, 2018

By 

Duff Anderson

8 Must-Attend Customer Experience Conferences in 2018

Looking to check out a CX conference in 2018 so you can get up to speed on the latest trends and converse with your peers, but struggling to choose which one? Are you on a strict budget and are not sure which conference is the best bang for your buck? If this sounds familiar, this blog post is...

Read More

Jan 10, 2018

By 

Duff Anderson

7 iPerceptions Blog Posts That Will Make You A Better Customer Experience Expert in 2018

In 2017, it became abundantly clear that we now live in the era of the customer experience.

Read More

Dec 19, 2017

By 

iPerceptions

CX Metrics Series: Net Promoter Score

This is the fifth blog post in a series that examines key Customer Experience metrics that every Voice of the Customer (VoC) program should measure to better understand the visitors’ digital experience. In this post, we look at a key CX metric that gauges visitors’ likelihood to recommend your...

Read More

Dec 14, 2017

By 

Duff Anderson

E-commerce hits a milestone this holiday season and 4 more CX stories you should read

It’s that time of the year again! Many of us are already daydreaming about all the delicious food we’ll be eating and the great company we’ll be keeping this holiday season. In the meantime, many companies are gearing up for what is arguably their busiest time of the year.

Read More

Dec 5, 2017

By 

Philippe Aussant

4 Ways You Can Increase Higher Education Enrollment Using the Voice of the Student

Higher Education is now one of the most competitive industries, with an ever-increasing number of students enrolling. 

Read More

Nov 30, 2017

By 

William Braün

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