See how iper.loop helps brands keep things positive by identifying dissatisfied customers in real-time enabling you to turn things around before it’s to late — after all, if your customers are unhappy…
Wouldn’t You Want to Know?
A great Customer Experience (CX) guarantees a customer will consider buying from you next time and refer their friends.
Identify issues and take immediate action throughout the customer journey — before they post an angry review on social media.
Create workflows to engage differently according to satisfaction levels comments and user actions.
Engage customers by email, SMS, live chat or IVR after a key event in their journey.
Once you connect your CRM system with iper.loop using our REST-API, you can invite customers in real-time to share feedback about their most recent experience with your brand.
Maintain a good reputation and prevent customers from becoming detractors.
iper.loop enables you to automatically create support tickets based on your customers’ survey answers in real-time to give your support staff the tools they need to take action quicker.
Create memorable experiences that help you stand out from the crowd, and turn casual customers into loyal brand promoters.
Add a personal touch to your existing CX efforts with automated SMS or email messages sent at key moments.
The iper.loop dashboard provides an intuitive and interactive way to see where in their journey your customers are most likely to experience speed bumps.
We make it easy to track your teams follow-ups, learn how you can do better and scale what you’re already doing right.
iper.loop helps you gain the insights you need to continually optimize your CX design and improve for the future.
From your front-line staff, to your CX professionals, we give everyone in your organization what they need to succeed.