Your brand is unique, and so should be your research. With iperceptions, you can customize every aspect of your research, from survey triggers to the invitation design to asking questions the way you want to ask them. Our experts will tailor every aspect of your research to your needs and specifications.
Do you have a deadline approaching? Do you need to launch your VoC project right away? iperceptions Enterprise Platform runs using a single, 'plug-and-play' script, called iperceptions' Universal Code. This means you never have to waste time coordinating with your IT department every time you want to launch a new survey, or when you want to make changes to your existing surveys.
iperceptions' dedicated team of digital Voice of the Customer experts are always available to help. From survey design to implementation to data analysis and everything in between. Managing continuous survey changes and their impact on survey collection and data interpretation, the iperceptions team is dedicated to saving you time and
Our proprietary APIs seamlessly inject customers’ insights into your existing systems, giving context to your other data sets. iperceptions connects with your favorite web analytics solutions, Customer Relationship Management (CRM) solutions, customer support systems and session replay tools.
No company becomes an industry leader without listening to their customers. That’s why industry-leading organizations leverage digital Voice of the Customer data to understand their customers.
In an enterprise with multiple brands operating in different countries and languages, it can be difficult and costly to run VoC research in-house. iperceptions' team of VoC experts, dedicated to you, can manage the diverse aspects of your large scale programs.
iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world's most respected brands to become customer- centric organizations. We balance expertise and technology to transform customer feedback into insights that allow brands to align and execute more precisely and more quickly. iperceptions’ VoC platform collects and analyzes the feedback of real users in real situations on all touchpoints of the customer lifecycle. With an experienced team that has managed 1000s of VoC programs since 1999, we offer a full range of services from survey design to deployment to analysis. iperceptions collects 100+ million feedback data-points every year across 80 countries and in 35 languages for retail, hospitality, finance, education, healthcare and automotive brands. To start doing VoC that is guided by experience, visit iperceptions.com.