The Definitive Guide to Customer Experience

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Stop bad experiences in their tracks, in real-time.

Watch iperloop in action

See how iperloop helps brands keep things positive by identifying dissatisfied customers in real-time enabling you to turn things around before it’s to late — after all, if your customers are unhappy…

Wouldn’t You Want to Know?

With iperloop, you can:

Increase Loyalty

A great Customer Experience (CX) encourages a customer to consider buying from you next time and refer their friends.

Boost Reputation

Identify issues and take immediate action throughout the customer journey — before they post an angry review on social media.

Track Interactions

Create workflows to engage differently according to satisfaction levels comments and user actions.

iperloop helps you


Engage customers by email, SMS, live chat or IVR after a key event in their journey.

Once you connect your CRM system with iperloop using our REST-API, you can invite customers in real-time to share feedback about their most recent experience with your brand.

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Maintain a good reputation and prevent customers from becoming detractors.

iperloop enables you to automatically create support tickets based on your customers’ survey answers in real-time to give your support staff the tools they need to take action quicker.

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Create memorable experiences that help you stand out from the crowd, and turn casual customers into loyal brand promoters.

Add a personal touch to your existing CX efforts with automated SMS or email messages sent at key moments.

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An example of an automated SMS survey asking the customer to rate their experience with the brand.


The iperloop dashboard provides an intuitive and interactive way to see where in their journey your customers are most likely to experience speed bumps.

We make it easy to track your teams follow-ups, learn how you can do better and scale what you’re already doing right.

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A screenshot showing the iperloop dashboard, focusing in on key experiences on the customer journey that require the user's attention.


iperloop helps you gain the insights you need to continually optimize your CX design and improve for the future.

From your front-line staff, to your CX professionals, we give everyone in your organization what they need to succeed.

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The ideal closed-loop feedback solution for brands in:

Financial Services
Hospitality & Travel
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Solution Guide

A closer look at how iperloop helps you elevate key experiences across the customer journey


3 Reasons Why Closed Loop Feedback is Key to Your CEM Efforts


Closing the Customer Feedback Loop: 6 Essential Elements You Need

Learn more about iperloop

The iperloop dashboard shown on a laptop