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  • The best Voice of the Customer platform

    Multiple languages, customize the branding, have multi-user access and much more — all in one integrated Voice of the Customer SaaS platform.

  • Feedback Collection Features

  • Collect actionable insights from your website visitors

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  • Unlimited responses

    Get insights with no limits on the number of survey or comment card responses you collect.

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  • Adjust invitation rate

    Manage your feedback by setting the percentage of visitors invited and when to re-invite.

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  • JavaScript installation

    Install our JavaScript code onto your website and get control of your research from our platform.

  • Invitation Types

  • Invite your way and choose from 3 different invitation methods to suit your needs and brand

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  • Layered Invitation

    A pop up overlaid over a webpage invites respondents to take your survey.

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  • Discreet Invitation

    A small pop-up on the right side of the screen invites respondents to take your survey.

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  • Redirected Invitation

    Direct respondents to another page where they are invited to take your survey.

  • Security Features

  • Protect your data with robust and powerful security measures

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  • Multiple Users

    Share your insights across your organization with multi-user roles and permissions settings.

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  • Secure Collection

    For an extra layer of security encrypt and transferred data using SSL secure collection.

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  • IP Privatization

    For sensitive research, easily deactivate the collection of Personal Identifiable Information (PII).

  • Design Features

  • Design and customize your research the way you want

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  • Look and feel

    Add your logo and choose from various design templates to complement your brand.

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  • Thank you pages

    Edit your ‘Welcome’ and ‘Thank You’ pages to extend your conversation with your visitors.

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  • 30+ Languages

    Every voice matters. Engage with your customers in every language they speak.

  • Question Types

  • Create engaging research with various question types to choose from

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  • Single Select

    Single-Select questions ask your respondents to provide 1 answer to the question shown.

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  • Set of Ratings

    Set-of-Ratings questions ask your respondents to rate multiple items on the same scale.

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  • Multi-Select

    Multi-Select questions ask your respondents to give 1 or multiple answers to the question shown.

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  • Calculated Fields

    Calculated Fields questions ask your respondents to assign weighting to their answers.

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  • Ranking

    Ranking questions ask your respondents to rank a list of items based on a certain scale.

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  • Open-Ended

    Open-ended questions add a text-entry box where answers are in free text.

  • Advanced Question Features

  • Make shorter, more relevant surveys with skip logic and piping

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  • Skip logic

    Use skip logic to send respondents to a future point in the survey or straight to the end.

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  • Piping

    Use piping to place text from a previous respondent’s answer into a following question.

 
iPerceptions' Voice of the Customer Brochure

COLLECT THE VOICE OF YOUR CUSTOMERS USING IPERCEPTIONS

Download our Solutions Brochure to see how iPerceptions' VoC technology can help you analyze and take action to improve your customers' experience.

DOWNLOAD THE BROCHURE