Survey features / setup

Q. How many websites or domains are allowed?
A.
You can have an unlimited number of domains and websites.
Q. Is my language supported?
A.
Every voice is important. So whatever language your customers speak, you can collect their feedback. Choose to have your survey appear in over 32 languages.
Q. Is there a limit on data collected / analyzed?
A.
They are no limits on the amount of responses you can collect and analyze from your surveys or comment cards.
Q. Can I target visitors I want to survey?
A.
If you would like to invite any types of visitors, but only focus the survey on a certain group of these visitors, you could consider adding a qualifying question as the first question within your survey (e.g. “Are you a current subscriber?”), and then applying advanced skip logic where only respondents who answered a certain way can view the rest of the survey (e.g. “Current Subscribers”). In addition to this method, you could consider placing the iPerceptions script only within certain sections of your website so as to only invite visitors who were accessing this particular section.
Q. Can I set conditions for the survey to appear?
A.
Yes you can. Using simple invitation cookies, you can control the percentage of customers to invite and when to re-invite them (generally after 90 days). You can even adjust where the survey invitation appears, on your customers’ mobile phones, tablets and desktops. This freedom helps you manage your customer relationship while gathering valuable feedback.
Q. How many surveys can I run at the same time?
A.
With the PROFESSIONAL plan you can run an unlimited number of surveys at the same time. Compare Plans >
Q. Can I re-launch an old survey that I ran earlier?
A.
Yes and that is why it is important to switch your survey to inactive when you are done collecting your responses. Remember, you can always turn it on if you want to start collecting again.
Q. Can I customize my survey?
A.
Make sure your surveys and comment cards reflect the brand your customers trust – yours. Choose from various design templates to personalize with your logo and unique brand identity. From the invitation to thank you page, every element of the research process will look and sound like all your customer communication.
Q. Can I publish survey on my Facebook page?
A.
Yes, with iPerceptions Facebook User Feedback Solution. Learn More >
Q. Can I collect respondent’s email?
A.
One of the question types we offer with our solutions is “Request Form Fields”, which you can used to provide respondents with the option of providing their e-mail address.