The Definitive Guide to Customer Experience

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Product Sheet

iperceptions' Issue-Based Analysis (IBA)

With an iperceptions Issue-Based Analysis (IBA), we scour your customer feedback to find key insights and provide tailored recommendations to help you get the best return on your VoC investment. Let an expert iperceptions VoC Analyst do this heavy lifting for you.

An iperceptions Issue-Based Analysis (IBA) includes:

  • An in-depth analysis of your customer feedback, tailored to what you need, performed by a dedicated iperceptions VoC analyst.
  • A 40-50 page report that provides the findings of our analysis and recommendations.
  • A personal consultation with your iperceptions' Analyst to present the findings and areas of improvement either in-person or via video conference.
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