As brands prioritize the customer experience, it’s important to understand that not all feedback is created equal. The feedback you collect to measure and manage the customer experience, is not the same type of feedback you need to optimize the experience.

In this exclusive webinar Duff Anderson, Co-founder and SVP at iPerceptions, will walk you through:

  • The strengths and weaknesses of different engagement methodologies.
  • How to optimize the customer experience by recognizing unsatisfied visits.
  • Learn how iPerceptions can help you recognize unsatisfied visitors and engage with them to improve site usability.
How to optimize the customer experience webinar

Watch the Webinar