eBooks and eGuides



The Definitive Guide to Customer Experience

This eBook is a 35+ page definitive guide that will provide you with the tools you need to construct a winning customer experience strategy.

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Voice of the customer: Your Ultimate source of context for your Web Analytics 

In this eBook, you will learn how you can use the voice of your customers to explain the “why” behind the “what” of your web analytics, and by doing so, make customer-centric decisions.

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7 Reasons to consider iperceptions as your voice of customer provider

This eGuide looks at 7 concrete reasons why iPerceptions is leading Voice of the Customer solution and the right solution for your needs.

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5 ways the customer experience impacts your bottom line

This eGuide outlines five financial reasons why you can’t ignore Voice of Customer analytics when it comes to your customer experience investments.

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6 Characteristics of a first-class voice of the customer solution

This eGuide outlines the six characteristics you will find in a first-class Voice of the Customer solution from speed and agility to security and transparency. 

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