COVID-19: Our operations are not impacted, and we continue to support our clients at full capacity.

iperceptions helped Choice Hotels identify and resolve usability issues that were leading to cart abandonment. One specific issue that was discovered and fixed, thanks to the voice of their customers, led to a 90% reduction in cart abandonment.

In this case study you will learn how:

  • Choice Hotels identified 
    gaps in their customer experience using iperceptions.
  • To reduce customer abandonment by quickly validating negative customer experiences and resolving the root cause of issues.
  • To optimize your website based on actual customer data and site experiences.
choice hotels cart abandonment case study mock-up

Get the Case Study