The Definitive Guide to Customer Experience

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iperceptions Automotive Solution Guide

Researching, test driving, applying for financing or credit, getting your car serviced – the customer journey is packed with critical experiences. Each interaction between you and a customer can impact how likely they will buy from you today, and stay loyal to your brand long-term.

This solution guide shows you some of the ways iperceptions can help brands and dealers in the Automotive industry.

In this eBook you will learn about:

  • Engaging your customers on all your touchpoints and getting targeted feedback about their experiences with your brand.
  • Leveraging integrations between customer feedback data and web analytics, session replay and CRM data to uncover why prospects interact with your brand the way they do.
  • Measuring the dealership experience in real-time with closed-loop feedback.
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