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The Definitive Guide to Customer Experience

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iperceptions' Resources

Audi Case Study Image
Case Study | Voice of the Customer

Audi Case Study

Audi gained a deeper understanding of the effectiveness of their ad campaigns using iperceptions.

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White Paper | Voice of the Customer

VoC Methodologies

Best practices to select the right way to engage your customers for their feedback, and get insights you can act on.

University of Liverpool Case Study Image
Case Study | Voice of the Customer

University of Liverpool Case Study

University of Liverpool boosted website satisfaction and task completion using iperceptions.

5 Fears of Switching VoC Vendors and How to Overcome Them Image
Webinar | Voice of the Customer

5 Fears of Switching VoC Vendors and How to Overcome Them

Switching VoC vendors can be scary. But it doesn't have to be.

Enhancing Google Analytics with Visitor Surveys Image
Webinar | Web Analytics

Enhancing Google Analytics with Visitor Surveys

See the power of integrating customer feedback into Google Analytics.

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Product Sheet | Voice of the Customer

Advanced Exploration

Dig deeper into your customer feedback with flexible data visualization features, powered by Tableau®️.

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Product Sheet | Text Analytics

ipertext

Discover the unexpected in your open-ended feedback using AI-powered Text Analytics.

The Definitive Guide to a Successful Voice of the Customer Program Image
e-Book | Voice of the Customer

The Definitive Guide to a Successful Voice of the Customer Program

What you need to know to collect, analyze and get the most out the voice of your customers.

Issue-Based Analysis (IBA) Image
Product Sheet | Voice of the Customer

Issue-Based Analysis (IBA)

In-depth analysis and tailored recommendations by a dedicated iperceptions VoC analyst.

Higher Education Solution Guide Image
Brochure | Voice of the Customer

Higher Education Solution Guide

How iperceptions helps Higher Education institutions improve the student and parent experience.

Health Insurance Solution Guide Image
Brochure | Voice of the Customer

Health Insurance Solution Guide

How iperceptions helps Health Insurance brands measure and elevate the experience across the customer journey.

Customer Experience Management Brochure Image
Brochure | Customer Experience CX

Customer Experience Management Brochure

Learn about iperceptions' proven solutions and platform, and why brands have trusted us since 1999.

iperloop Image
Product Sheet | Customer Experience CX

iperloop

Close the feedback loop in real-time with timely insights and automated workflows, and elevate key experiences across the customer journey.

Automotive Solution Guide Image
Brochure | Voice of the Customer

Automotive Solution Guide

How iperceptions helps Automotive brands measure and elevate online and in-dealership experiences.

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Product Sheet | User Experience UX

User Experience (UX) Review

Create the best digital experience with our unique mix of UX best practices and extensive VoC research expertise.

16 Questions to Help You Switch to the Right VoC Vendor Image
Cheat Sheet | Voice of the Customer

16 Questions to Help You Switch to the Right VoC Vendor

Every brand is unique. Pick the Voice of the Customer vendor that's right for you.

E-Commerce Case Study Image
Case Study | Conversion Optimization

E-Commerce Case Study

An iperceptions client improved website conversion and reduced support costs.

Retail Case Study Image
Case Study | Customer Experience CX

Retail Case Study

An iperceptions client better understood their customers' online and offline shopping experiences.

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Product Sheet | Voice of the Customer

Executive Snapshots

Key findings at a glance. Easy-to-share reports to keep key stakeholders up to date on your customer experience.

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e-Book | Customer Experience CX

CX Launch Kit

A handy kit to help you pick the right solution to measure and elevate the customer experience.

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Product Sheet | Voice of the Customer

Full-Service Solutions

Leverage our expert services to help you launch, manage and get the most out of your VoC program.

Interactive KPI and Concept Dashboards Image
Product Sheet | Voice of the Customer

Interactive KPI and Concept Dashboards

Understand the story behind your CX metrics with dashboards tailored to your needs.

Adobe Analytics Integration Image
Product Sheet | Web Analytics

Adobe Analytics Integration

Add context to your website visitors' behavior with this web analytics integration.

GolfNow Case Study Image
Case Study | Customer Experience CX

GolfNow Case Study

GolfNow improved the mobile experience and better understood customer pain points using iperceptions.

Text Mining Image
Webinar | Text Analytics

Text Mining

Turn your open-ended comments into actionable insights. Learn more about our Text Mining feature.

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Webinar | Voice of the Customer

Universal Code

Launch and manage your complex projects with ease. Learn more about our Universal Code.

The Ultimate Digital Voice of the Customer Buyer's Kit Image
e-Book | Voice of the Customer

The Ultimate Digital Voice of the Customer Buyer's Kit

All you need to help you look for the right Voice of the Customer solution for what you need.

6 Characteristics of a First-Class Voice of the Customer Solution Image
e-Book | Voice of the Customer

6 Characteristics of a First-Class Voice of the Customer Solution

Looking for a VoC solution? Here are just some of the things they should provide you.

5 Ways the Customer Experience Impacts Your Bottom Line Image
e-Book | Customer Experience CX

5 Ways the Customer Experience Impacts Your Bottom Line

Every experience is critical. Here is why your brand can't afford to overlook CX today.

Voice of the Customer: Your Ultimate source of context for your Web Analytics Image
e-Book | Web Analytics

Voice of the Customer: Your Ultimate source of context for your Web Analytics

Web analytics only tells half the story. See how injecting VoC adds key context to your customers' experiences.

The Definitive Guide to Customer Experience Image
e-Book | Customer Experience CX

The Definitive Guide to Customer Experience

Everything you need to know to set your CX strategy up for success today.

Media Client Case Study Image
Case Study | Conversion Optimization

Media Client Case Study

An iperceptions client saw a 500% ROI boost in the sales of premium articles.

Mercedes-Benz Case Study Image
Case Study | Voice of the Customer

Mercedes-Benz Case Study

Mercedes-Benz addressed key issues and improved brand perception using iperceptions.

Intuit Case Study Image
Case Study | Conversion Optimization

Intuit Case Study

Intuit saw boosts of over 10% in both conversion and customer satisfaction using iperceptions.

Choice Hotels Case Study Image
Case Study | Conversion Optimization

Choice Hotels Case Study

Choice Hotels saw a 90% drop in cart abandonment and improved usability using iperceptions.

Experience Optimization Solution Image
Product Sheet | Voice of the Customer

Experience Optimization Solution

Capture targeted feedback and get insights you can use to optimize your website.

Mobile App Solution Image
Product Sheet | Voice of the Customer

Mobile App Solution

Measure the in-app experience using iperceptions' proven methodologies and dedicated SDKs for iOS and Android.

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Product Sheet | Benchmarking

Experience & Intent Benchmark

Compare your website to others in your industry or with the same objectives based on key performance metrics.