Seagate Selects iperceptions as their Customer Experience Analytics Solution
Global Leader in Data Storage Solutions for both Consumers and Businesses Selects iperceptions to Measure, Manage and Optimize the Customer Experience
MONTREAL, QC – February 17, 2016 – iperceptions, a leading digital Customer Experience Management (CEM) company, has been selected by Seagate, a global leader in data storage systems shipping more than 228m exabytes of data storage every year, as their preferred CEM solution. With iperceptions’ SaaS platform, Seagate will collect a representative sample of website visitors’ intent, needs and expectations. iperceptions will track the online experience in order to break down site strengths and weaknesses, understand key purchase drivers and improve site usability across desktop, tablet and mobile for Seagate.
“With a diverse range of products that enable people and businesses around the world to create, share and preserve their memories and business data, it is essential to understand every aspect of the product experience.” said the Director of Web and eCommerce at Seagate. “iperceptions provides Seagate with the flexibility and agility to move fast and collect feedback directly from our customers to understand how to improve the website experience.”
“From consumers to businesses, it is imperative to provide a relevant and engaging experience across digital touchpoints,” said Duff Anderson, Co-founder and Senior Vice President at iperceptions. “iperceptions is delighted to continue to provide Seagate the technology they depend on to measure and manage their customers’ experience.”
iperceptions is a leading digital Customer Experience Management (CEM) company that extends the value of Voice of the Customer Analytics beyond measuring the past, to recognizing visitors' intentions in real-time for personalized experiences. The company's solutions are powered by the iperceptions SaaS Platform, which captures visitors' intent, needs, and experiences in the moment of truth using advanced engagement technologies. iperceptions is revolutionizing market research with Active Recognition which recognizes the intent of anonymous website visitors in real-time to provide personalized experiences. With over 1 billion voice of customer data points collected every year across 1,200 brands and in 35 languages in over 80 countries, iperceptions is the trusted research solution of customer centric organizations.
Seagate creates space for the human experience by innovating how data is stored, shared and used. Learn more at www.seagate.com.
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