Internet Retailer – June 08, 2016 –
Thinking about the customer first delivers the best business results, Dell's Greg Bowen says at IRCE.
Internet Retailer – June 08, 2016 – Thinking about the customer first delivers the best business results, Dell's Greg Bowen says at IRCE.
Smart Data Collective – May 09, 2016 – Mobile usage has reached an all-time high, and the number of mobile-only Internet users continues to rise.
Global Leader in Data Storage Solutions for both Consumers and Businesses Selects iperceptions to Measure, Manage and Optimize the Customer Experience
MONTREAL, QC – February 17, 2016 – iperceptions, a leading digital Customer Experience Management (CEM) company, has been selected by Seagate, a global leader in data storage systems shipping more than 228m exabytes of data storage every year, as their preferred CEM solution. With iperceptions’ SaaS platform, Seagate will collect a representative sample of website visitors’ intent, needs and expectations. iperceptions will track the online experience in order to break down site strengths and weaknesses, understand key purchase drivers and improve site usability across desktop, tablet and mobile for Seagate.
Canada’s Leading Integrated Freight, Package and Logistics Solutions Provider Selects iperceptions to Measure the Customer Experience Across Multiple Touchpoints
MONTREAL, QC – January 12, 2016 – iperceptions, a leading digital Customer Experience Management (CEM) company, today announced that Purolator, Canada’s leading integrated freight, package and logistics solutions provider with over 11,500 employees, has chosen iperceptions as their preferred solution for customer experience insights. With iperceptions’ Active Research technology, Purolator will collect participating customers’ feedback; in multiple languages and across multiple touch points. Leveraging a number of survey and research tactics, iperceptions will develop key indicators and insights for Purolator.
iperceptions Expands its Leadership in the Customer Experience Industry with Major Client Wins and Game Changing Innovations
MONTREAL, QC – November 23th, 2015 – iperceptions, a leading digital Customer Experience Management company, today announced it is on target to achieve a third consecutive year of strong double-digit growth of Contracted Monthly Recurring Revenue (CMRR) since the launch of its SaaS platform.
iperceptions Receives Honors for its Active Recognition Technology which improves the effectiveness of retargeting campaigns by recognizing the intent of anonymous visitor’s in real-time.
A Leading Awarding Organisation That Helps 600,000 Learners Across the UK Selects iperceptions to Better Understand Visitor Intent, Needs and Experiences.
MONTREAL, QC – September 9, 2015 – iperceptions, the leader in digital customer research and recognition technology, today announced that NCFE, a national awarding organisation, has chosen iperceptions as their digital customer experience solution. Powered by iperceptions technology, NCFE will collect visitor feedback for their ‘Use Your Voice’ programme, which aims to improve the overall NCFE experience.
GolfNow’s leading online tee time booking and golf course technology and services platform leverages iperceptions Voice of the Customer solution to improve conversion and retention.
MONTREAL, QC – August 5, 2015 – iperceptions, the leader in digital customer research and recognition, today unveiled research that indicates GolfNow, managed by Golf Channel, has been able to better understand the mobile experience, reduce barriers to the checkout process and measure the satisfaction and effectiveness of its GolfNow Rewards program by leveraging iperceptions Active Research™ SaaS platform.
Martech Advisor – June 24, 2015 – Leading player in the digital consumer research and recognition space, iPerceptions has announced the release of the iperceptions Experience Optimization Solution that provides usability and optimization teams with insights that help enhance customer experience.
iperceptions Experience Optimization Solution Helps Brands Improve The Customer Experience By Collecting Feedback From Visitors Who Are Recognized To Have Strong Opinions
MONTREAL, QC – June 23rd, 2015 – iperceptions, the leader in digital customer research and recognition, today released iperceptions Experience Optimization Solution which provides the insights that optimization and usability teams need to improve the customer experience. By engaging with visitors that are likely to have extreme positive and negative experiences, brands collect insights on what is working and highlight areas for improvement from a site optimization perspective.