NCFE Selects iperceptions as their Digital Customer Experience Solution
A Leading Awarding Organisation That Helps 600,000 Learners Across the UK Selects iperceptions to Better Understand Visitor Intent, Needs and Experiences.
MONTREAL, QC – September 9, 2015 – iperceptions, the leader in digital customer research and recognition technology, today announced that NCFE, a national awarding organisation, has chosen iperceptions as their digital customer experience solution. Powered by iperceptions technology, NCFE will collect visitor feedback for their ‘Use Your Voice’ programme, which aims to improve the overall NCFE experience.
By collecting a representative view of visitor intent, needs and expectations and integrating with web analytics, NCFE will be able to contextualise their Google Analytics data, understand the impact of online tools on the experience and gauge visitor satisfaction.
“At NCFE we're always looking at how we can improve the products and services we provide, and we rely on feedback to help us get it right,” Said Jill Gray, Centre Support Manager at NCFE. “NCFE is already number one in the sector for call service according to the Top 50 Companies for Customer Service benchmarking programme. However, we won’t stop there. iperceptions is critical in collecting the voice of our customers to understand how we can continuously make improvements and exceed the expectations of our customers who are so important to us.”
“With a diverse and digitally empowered audience, it is imperative to provide a relevant and engaging experience across digital touchpoints,” said Duff Anderson, Co-founder and Senior Vice President at iperceptions. “iperceptions is delighted to measure and manage the experience for the learners, schools, and training organisations on behalf of NCFE.”
iperceptions specializes in providing customer experience solutions that help brands measure, manage and optimise the customer experience through predictive analytics. With access to over 10B visitor sessions and collecting over 100M voice of customer data points per year across 1,200 brands in 35 languages in over 80 countries, iperceptions is the uncontested leader in digital customer research and recognition.
Passionate, dynamic, and committed to changing lives through learning – NCFE designs, develops and certificates nationally recognised qualifications and awards. Last year NCFE helped 600,000 learners across the UK progress in their lives. A registered educational charity that goes back over 150 years, NCFE is proud of its unique approach. Visit www.ncfe.org.uk
All trademarks and registered trademarks in this document are the properties of their respective owners.