Solutions for the
e-commerce industry
 

With the continued rise of e-commerce, retail brands need
to facilitate seamless digital experiences.

iPerceptions helps you collect the voice of your customers so you can align your customers’ e-commerce experience to their expectations. 

iPerceptions clients
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Voice of the customer Solutions

iPerceptions Voice of the Customer Solution for the E-commerce Industry

Increase customer loyalty

by tracking the shopper experience across your digital channels.

iPerceptions Voice of the Customer Solution for the E-commerce Industry

Reduce cart abandonment

by understanding the reasons why visitors don’t make a purchase.

iPerceptions Voice of the Customer Solution for the E-commerce Industry

Improve the post-purchase experience

by understanding the drivers behind post-purchase satisfaction.

 
 
$15 M
COST
AVOIDANCE
iPerceptions E-commerce Industry Client
iPerceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data.

CUSTOMER INSIGHTS MANAGER
DELL

iPerceptions' E-commerce Industry Report
What is the True Cost of a Failed Purchase?

This 2016 e-commerce Industry Report explains the reasons why your shoppers can't complete their purchases, and how much it's costing you.