"These are unprecedented times. Brands are forced to adapt to new realities and large shifts in customer behavior caused by COVID-19.
Listening to your customers - collecting their feedback - is crucial. Even more so, during a crisis. Understanding their needs and expectations helps you determine how best to support your customers today, and prepare for the lasting impacts of this crisis.
We want to do our part to remove barriers companies may have to gain these insights during these times. With our adapt customer feedback program, we want to give companies access to solutions to help them make customer-centric, insight-driven decisions that will help them and their customers navigate this crisis."
President & CEO, iperceptions
Trend and identify shifts in your customers' needs over the coming months.
Gauge how customers perceive your brand’s response to COVID-19.
Mobilize your team towards the most important issues to address.
Find opportunities to innovate your offerings during and after the crisis.
Speed is essential in times like these. You can count on us to help you get started as fast as possible.
Our experts have managed 1000s of customer feedback programs since 1999, helping leading brands and Fortune 500 companies across several industries to measure, manage and improve the customer experience.