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[QUIZ] Are You a Voice of the Customer Rockstar?


Apr 20, 2017, By iperceptions

Implementing a Voice of the Customer (VoC) program on your digital properties can be a win-win for both you and your visitors. But to make sure you and your visitors get the most out of your VoC research, there are some fundamental things that are useful to know as you set up your research.

Test your knowledge of some of the need-to-knows and best practices of digital VoC through our quiz below, and see if you're a VoC rockstar!

Note: Make sure to check out our Reference Guide below the quiz after you're done to learn more about the items mentioned in the quiz.

 

 

Reference Guide

The benefits of running VoC research 

VoC / Customer Experience (CX) Metrics

Designing Your VoC Program

VoC Survey Experience

Fun facts about VoC

 

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld

iperceptions

iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world’s customer-centric brands to the insights they need to improve the customer experience.

[QUIZ] Are You a Voice of the Customer Rockstar?


Apr 20, 2017, By iperceptions
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Implementing a Voice of the Customer (VoC) program on your digital properties can be a win-win for both you and your visitors. But to make sure you and your visitors get the most out of your VoC research, there are some fundamental things that are useful to know as you set up your research.

Test your knowledge of some of the need-to-knows and best practices of digital VoC through our quiz below, and see if you're a VoC rockstar!

Note: Make sure to check out our Reference Guide below the quiz after you're done to learn more about the items mentioned in the quiz.

 

 

Reference Guide

The benefits of running VoC research 

VoC / Customer Experience (CX) Metrics

Designing Your VoC Program

VoC Survey Experience

Fun facts about VoC

 

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld

iperceptions

iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world’s customer-centric brands to the insights they need to improve the customer experience.

VoC Methodologies White Paper

A rockstar needs the right instruments

This white paper will help you select the best sampling methodology so you collect customer feedback that will meet your business objectives. 

Download the White Paper

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