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[QUIZ] Are You a Digital Voice of the Customer Rockstar?


Apr 20, 2017, By iPerceptions
|0 comments

Implementing a digital Voice of the Customer (VoC) program on your digital properties can be a win-win for both you and your visitors. But to make sure you and your visitors get the most out of your VoC research, there are some fundamental things that are useful to know as you set up your research.

Test your knowledge of some of the need-to-knows and best practices of digital VoC through our quiz below, and see if you're a Digital VoC rockstar!

Note: Make sure to check out our Reference Guide below the quiz after you're done to learn more about the items mentioned in the quiz.

 

 

Reference Guide

The benefits of running digital VoC research 

Digital VoC / Customer Experience (CX) Metrics

Designing Your Digital VoC Program

Digital VoC Survey Experience

Fun facts about digital VoC

 

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld

iPerceptions

iPerceptions is a leading digital customer research company that extends the value of Voice of the Customer beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences.

[QUIZ] Are You a Digital Voice of the Customer Rockstar?


Apr 20, 2017, By iPerceptions
|0 comments

Implementing a digital Voice of the Customer (VoC) program on your digital properties can be a win-win for both you and your visitors. But to make sure you and your visitors get the most out of your VoC research, there are some fundamental things that are useful to know as you set up your research.

Test your knowledge of some of the need-to-knows and best practices of digital VoC through our quiz below, and see if you're a Digital VoC rockstar!

Note: Make sure to check out our Reference Guide below the quiz after you're done to learn more about the items mentioned in the quiz.

 

 

Reference Guide

The benefits of running digital VoC research 

Digital VoC / Customer Experience (CX) Metrics

Designing Your Digital VoC Program

Digital VoC Survey Experience

Fun facts about digital VoC

 

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld

iPerceptions

iPerceptions is a leading digital customer research company that extends the value of Voice of the Customer beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences.

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A rockstar needs the right instruments

Choosing the right digital VoC solution isn't easy. There are many different vendors, with different capabilities. Check out our Buyer's Kit, which walks you through all the steps you need to take to make the right choice.

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