An update to our customers regarding COVID-19

by Pascal Cardinal, on Mar 25, 2020

We would first like to share our heartfelt support to all those affected by COVID-19. You are foremost in our thoughts as we navigate this pandemic and its impacts together.

We understand the effects that the ongoing situation regarding COVID-19 is having on enterprises globally. Our clients are already noticing rapid shifts in their customers’ behavior, as we all adjust our routines and how we complete our tasks to this new reality. These are challenging times, and it will be more important than ever for enterprises to inform and support their customers and their employees.

At iperceptions, our priorities remain the same during this situation – the health and wellbeing of our colleagues and clients, and helping them support and meet their customers’ needs. We currently have a number of measures in place:

- We have instituted a work-from-home policy for all our employees, and are closely monitoring the latest recommendations from local and federal health authorities.

- We are ensuring that all our employees have the tools they need to easily collaborate and communicate, and to continue providing you with the level of service and support you have come to expect from us.

- We are working with our clients to ensure their existing CX programs are set up to help them understand and monitor their customers’ evolving needs, as well as address their customers’ concerns quickly and empathetically.

- We are also exploring ways to support you via timely, relevant content and insights to help you manage your CX programs during these exceptional times.

 

As this situation develops, we will continue to closely monitor for the latest recommendations from local and federal health authorities.

If you are an iperceptions customer, please don’t hesitate to reach out to your dedicated iperceptions team for any advice and recommendations for managing your CX program.

Pascal Cardinal
Pascal Cardinal

As President and CEO of iperceptions, Pascal is responsible for developing corporate strategy, pursuing growth across markets and ensuring operational excellence across the organization.

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