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The Customer-Centric Marketer - Customer Experience Blog

3 Ways Voice of the Customer Can Help Health Insurance Providers Manage the Customer Experience

In the age of the Customer Experience (CX), consumer expectations are reaching an all-time high across all industries. The Healthcare industry, including health insurance providers, is no exception.

Read More

Sep 20, 2018

By 

Kathleen Browne

A key aspect of Voice of the Customer research you should not overlook

How you listen matters. Unfortunately, some might be overlooking this particular detail of their Voice of the Customer (VoC) programs, which could end up impacting just how successful their program is in providing the insights they need to improve their Customer Experience (CX).

Read More

Jul 12, 2018

By 

iperceptions

How Feedback Can Transform Your Higher Education Marketing Strategy

Picking what university or college to attend can be one of the biggest decisions you will ever make. It represents a huge investment of time and money, all with the hope of being part of a learning environment and obtaining a degree that will lead to a successful career.

Read More

May 17, 2018

By 

William Braün

The true value of Voice of the Customer in Customer Experience Management

Data is only as valuable as what you do with it, and Voice of the Customer (VoC) data is no different.

In a world where a superior Customer Experience (CX) is now viewed as a key competitive advantage, leveraging VoC as part of your Customer Experience Management (CEM) efforts has never been...

Read More

Aug 21, 2018

By 

Duff Anderson

Why Voice of the Customer Research Will Be Even More Important in the Age of GDPR

GDPR may be one of the hottest topics in the business world today, causing many organizations to rethink and revise how they approach many of their everyday practices.

Read More

May 29, 2018

By 

iperceptions

[EBOOK] The Definitive Guide to a Successful Voice of the Customer Program

Voice of the Customer (VoC) provides you the ability to understand and anticipate your customers’ needs, wants, perceptions and preferences so you can better meet their ever-growing expectations.

In the age of the Customer Experience (CX), these insights are paramount to designing an online and...

Read More

Apr 26, 2018

By 

iperceptions

3 Ways Voice of the Customer Can Help Health Insurance Providers Manage the Customer Experience

In the age of the Customer Experience (CX), consumer expectations are reaching an all-time high across all industries. The Healthcare industry, including health insurance providers, is no exception.

Read More

Sep 20, 2018

By 

Kathleen Browne

The true value of Voice of the Customer in Customer Experience Management

Data is only as valuable as what you do with it, and Voice of the Customer (VoC) data is no different.

In a world where a superior Customer Experience (CX) is now viewed as a key competitive advantage, leveraging VoC as part of your Customer Experience Management (CEM) efforts has never been...

Read More

Aug 21, 2018

By 

Duff Anderson

A key aspect of Voice of the Customer research you should not overlook

How you listen matters. Unfortunately, some might be overlooking this particular detail of their Voice of the Customer (VoC) programs, which could end up impacting just how successful their program is in providing the insights they need to improve their Customer Experience (CX).

Read More

Jul 12, 2018

By 

iperceptions

Why Voice of the Customer Research Will Be Even More Important in the Age of GDPR

GDPR may be one of the hottest topics in the business world today, causing many organizations to rethink and revise how they approach many of their everyday practices.

Read More

May 29, 2018

By 

iperceptions

How Feedback Can Transform Your Higher Education Marketing Strategy

Picking what university or college to attend can be one of the biggest decisions you will ever make. It represents a huge investment of time and money, all with the hope of being part of a learning environment and obtaining a degree that will lead to a successful career.

Read More

May 17, 2018

By 

William Braün

[EBOOK] The Definitive Guide to a Successful Voice of the Customer Program

Voice of the Customer (VoC) provides you the ability to understand and anticipate your customers’ needs, wants, perceptions and preferences so you can better meet their ever-growing expectations.

In the age of the Customer Experience (CX), these insights are paramount to designing an online and...

Read More

Apr 26, 2018

By 

iperceptions

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