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[Free download] The Ultimate Digital Voice of the Customer Buyer's Kit

Today, customers are in control. The power is increasingly shifting from the brand to the digital customer, which has completely overturned the traditional understanding of the customer journey. This means that digital-empowered consumers often know more about products, services, pricing and...

Read More

Mar 16, 2017

By 

Jon Fraser

5 Reasons Why You Should Use Multiple Surveys in your VoC Program

#1 rule when running a digital Voice of the Customer (VoC) program: Be curious. 

You’ll often have a laundry list of items for which you want to get your visitors’ feedback so you can optimize your website’s performance.  And that’s a good thing; the more curious you are about your visitors’...

Read More

Mar 1, 2017

By 

Philippe Aussant

Customer-Centric Roundup: January 2017

2016 was a big year for digital marketing, but the world is constantly evolving. With innovations and consumer preferences rapidly changing, it's important to operate with a forward-thinking mindset. 

Read More

Feb 7, 2017

By 

iPerceptions

Customer-Centric Roundup: February 2017

The first two months of 2017 seemed to have just flown by, with spring already being just around the corner.  

Read More

Mar 3, 2017

By 

iPerceptions

5 Must-Attend Customer Experience Conferences in 2017

Today, consumers are more informed, more demanding and have higher expectations than ever before. As a result, many companies are being held to a higher standard with consumers not putting up with a poor experience. This new paradigm has forced even the most entrenched companies to start...

Read More

Feb 14, 2017

By 

Duff Anderson

Selecting The Right Voice of the Customer Solution: Red flags and Key Questions

Today, companies are in the customer experience business. It's no longer enough to compete on products and services, but it’s also about delivering superior experiences.

Read More

Jan 26, 2017

By 

Duff Anderson

[Free download] The Ultimate Digital Voice of the Customer Buyer's Kit

Today, customers are in control. The power is increasingly shifting from the brand to the digital customer, which has completely overturned the traditional understanding of the customer journey. This means that digital-empowered consumers often know more about products, services, pricing and...

Read More

Mar 16, 2017

By 

Jon Fraser

Customer-Centric Roundup: February 2017

The first two months of 2017 seemed to have just flown by, with spring already being just around the corner.  

Read More

Mar 3, 2017

By 

iPerceptions

5 Reasons Why You Should Use Multiple Surveys in your VoC Program

#1 rule when running a digital Voice of the Customer (VoC) program: Be curious. 

You’ll often have a laundry list of items for which you want to get your visitors’ feedback so you can optimize your website’s performance.  And that’s a good thing; the more curious you are about your visitors’...

Read More

Mar 1, 2017

By 

Philippe Aussant

5 Must-Attend Customer Experience Conferences in 2017

Today, consumers are more informed, more demanding and have higher expectations than ever before. As a result, many companies are being held to a higher standard with consumers not putting up with a poor experience. This new paradigm has forced even the most entrenched companies to start...

Read More

Feb 14, 2017

By 

Duff Anderson

Customer-Centric Roundup: January 2017

2016 was a big year for digital marketing, but the world is constantly evolving. With innovations and consumer preferences rapidly changing, it's important to operate with a forward-thinking mindset. 

Read More

Feb 7, 2017

By 

iPerceptions

Selecting The Right Voice of the Customer Solution: Red flags and Key Questions

Today, companies are in the customer experience business. It's no longer enough to compete on products and services, but it’s also about delivering superior experiences.

Read More

Jan 26, 2017

By 

Duff Anderson