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4 Things You Should Know Before Researching a Voice of the Customer Solution

Customer-centricity is not an overused mantra – it’s a strategy that delivers real and tangible benefits for organizations. Amazon, Apple, Adobe and many others are examples of the success of being intensely focused on the customer, and delivering a flawless experience that is simple and...

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May 24, 2017

By 

Duff Anderson

Customer-Centric Roundup: April 2017

Customer Experience is becoming an increasingly hot topic across all industries, and something that is being examined, analyzed and scrutinized more and more every day. In a world where customers have ever-expanding buying power, the ability to offer a strong, positive customer experience can...

Read More

May 2, 2017

By 

iPerceptions

Customer Experience Metrics Series: Effort

This is the first blog post in a series that examines key Customer Experience metrics that every Voice of the Customer (VoC) program should measure to better understand your visitors’ website experience. In this post, we take a look at a Customer Experience metric that has been gaining an...

Read More

Apr 19, 2017

By 

William Braün

[CHEAT SHEET] How to Get Your C-Suite to Buy-In to the Customer Experience

Customer Experience has now become one of the primary competitive advantages on which many companies strive to gain the upper hand in their industry.

Read More

May 9, 2017

By 

Duff Anderson

[QUIZ] Are You a Digital Voice of the Customer Rockstar?

Implementing a digital Voice of the Customer (VoC) program on your digital properties can be a win-win for both you and your visitors. But to make sure you and your visitors get the most out of your VoC research, there are some fundamental things that are useful to know as you set up your...

Read More

Apr 20, 2017

By 

iPerceptions

3 Important Things To Remember When Designing A Mobile Survey

Looking at the world around us, it’s clear that Mobile has moved from the realms of being the “next big thing” to now being “the main thing”. This is no more aptly demonstrated with data from eMarketer, who reported that there were 4.3 billion mobile phone users worldwide in 2016. That’s over...

Read More

Apr 13, 2017

By 

Duff Anderson

4 Things You Should Know Before Researching a Voice of the Customer Solution

Customer-centricity is not an overused mantra – it’s a strategy that delivers real and tangible benefits for organizations. Amazon, Apple, Adobe and many others are examples of the success of being intensely focused on the customer, and delivering a flawless experience that is simple and...

Read More

May 24, 2017

By 

Duff Anderson

[CHEAT SHEET] How to Get Your C-Suite to Buy-In to the Customer Experience

Customer Experience has now become one of the primary competitive advantages on which many companies strive to gain the upper hand in their industry.

Read More

May 9, 2017

By 

Duff Anderson

Customer-Centric Roundup: April 2017

Customer Experience is becoming an increasingly hot topic across all industries, and something that is being examined, analyzed and scrutinized more and more every day. In a world where customers have ever-expanding buying power, the ability to offer a strong, positive customer experience can...

Read More

May 2, 2017

By 

iPerceptions

[QUIZ] Are You a Digital Voice of the Customer Rockstar?

Implementing a digital Voice of the Customer (VoC) program on your digital properties can be a win-win for both you and your visitors. But to make sure you and your visitors get the most out of your VoC research, there are some fundamental things that are useful to know as you set up your...

Read More

Apr 20, 2017

By 

iPerceptions

Customer Experience Metrics Series: Effort

This is the first blog post in a series that examines key Customer Experience metrics that every Voice of the Customer (VoC) program should measure to better understand your visitors’ website experience. In this post, we take a look at a Customer Experience metric that has been gaining an...

Read More

Apr 19, 2017

By 

William Braün

3 Important Things To Remember When Designing A Mobile Survey

Looking at the world around us, it’s clear that Mobile has moved from the realms of being the “next big thing” to now being “the main thing”. This is no more aptly demonstrated with data from eMarketer, who reported that there were 4.3 billion mobile phone users worldwide in 2016. That’s over...

Read More

Apr 13, 2017

By 

Duff Anderson