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The Customer-Centric Marketer - Customer Experience Blog

7 Must-Hear Customer Experience Podcasts

Whether you’re on your work commute, doing your everyday workout, or even just knocking out a project at work: listening to podcasts is becoming more and more part of our daily routines.

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May 21, 2019

By 

Philippe Aussant

3 Reasons Why Closed Loop Feedback is Key to Your CEM Efforts

A crucial part of Customer Experience Management (CEM) is not only putting in place the means to deliver great experiences for your customers, visitors or users. It’s also about addressing any poor experiences that might slip through the cracks, and in this day and age, the speed and efficiency...

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Apr 3, 2019

By 

Kathleen Browne

[Infographic] 19 Customer Experience Statistics For 2019

In an age where consumers have more and more buying power, the Customer Experience (CX) has become one of the top competitive differentiators among brands in all industries.

Read More

Mar 20, 2019

By 

Philippe Aussant

Closing the Customer Feedback Loop: 6 Essential Elements You Need

Customer feedback has no value gathering dust in your database. Acting on it, and in a timely fashion, is how you can convert this feedback into positive Customer Experience (CX).

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May 1, 2019

By 

Kathleen Browne

Who manages the CX and 4 more recent CX articles you should read

Every day brings about great insights, statistics and debates about the various aspects and minute details of the Customer Experience (CX) that it can be easy to lose track.

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Mar 28, 2019

By 

Philippe Aussant

Figuring out the in-store mobile experience and 4 more CX stories you should read

Doesn’t it feel not very long ago that we were kicking our feet up, sipping eggnog and enjoying the holiday season?

Read More

Feb 7, 2019

By 

Philippe Aussant

7 Must-Hear Customer Experience Podcasts

Whether you’re on your work commute, doing your everyday workout, or even just knocking out a project at work: listening to podcasts is becoming more and more part of our daily routines.

Read More

May 21, 2019

By 

Philippe Aussant

Closing the Customer Feedback Loop: 6 Essential Elements You Need

Customer feedback has no value gathering dust in your database. Acting on it, and in a timely fashion, is how you can convert this feedback into positive Customer Experience (CX).

Read More

May 1, 2019

By 

Kathleen Browne

3 Reasons Why Closed Loop Feedback is Key to Your CEM Efforts

A crucial part of Customer Experience Management (CEM) is not only putting in place the means to deliver great experiences for your customers, visitors or users. It’s also about addressing any poor experiences that might slip through the cracks, and in this day and age, the speed and efficiency...

Read More

Apr 3, 2019

By 

Kathleen Browne

Who manages the CX and 4 more recent CX articles you should read

Every day brings about great insights, statistics and debates about the various aspects and minute details of the Customer Experience (CX) that it can be easy to lose track.

Read More

Mar 28, 2019

By 

Philippe Aussant

[Infographic] 19 Customer Experience Statistics For 2019

In an age where consumers have more and more buying power, the Customer Experience (CX) has become one of the top competitive differentiators among brands in all industries.

Read More

Mar 20, 2019

By 

Philippe Aussant

Figuring out the in-store mobile experience and 4 more CX stories you should read

Doesn’t it feel not very long ago that we were kicking our feet up, sipping eggnog and enjoying the holiday season?

Read More

Feb 7, 2019

By 

Philippe Aussant

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