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The Customer-Centric Marketer - Customer Experience Blog

Retailers are most excited about CX optimization and 4 more stories you should read

As we jump into the second half of 2018, let’s look at some of the recent Customer Experience (CX) stories and stats that recently stood out to us.

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Jul 5, 2018

By 

Philippe Aussant

The importance of every brand interaction and 4 more CX stories you should check out

With April already behind us, it’s time to look at some of the Customer Experience (CX) articles, quotes, tips and stats that caught our eye this month.

Read More

May 1, 2018

By 

Philippe Aussant

4 Customer Experience Quotes To Help You Become A Better CX Professional

It’s safe to say that the Customer Experience (CX) is now being discussed more than ever before.

Read More

Apr 6, 2018

By 

Duff Anderson

CX Metrics Series: Purchase Horizon

This is Part 6 in a series that examines key Customer Experience (CX) metrics that every Voice of the Customer (VoC) program should measure to better understand the visitors’ digital experience. In this post, we look at a metric that provides the only way to truly know when your visitors are...

Read More

Jun 14, 2018

By 

William Braün

Omni-channel vs. Multi-channel: What’s the Difference?

As customers, we’ve reached a stage where we now expect to be able to interact with our favorite brands wherever, whenever and however it best suits us. 

Read More

Apr 19, 2018

By 

Duff Anderson

Retail Apps Are Outperforming Mobile Sites and 4 More CX Stories You Should Read

March was a busy month in CX news and for iperceptions.

We launched a new logo and tagline (learn more here), we attended the Adobe Summit in Las Vegas and even published a new white paper that covers the best practices of running a Voice of the Customer (VoC) program.

Read More

Apr 4, 2018

By 

Philippe Aussant

Retailers are most excited about CX optimization and 4 more stories you should read

As we jump into the second half of 2018, let’s look at some of the recent Customer Experience (CX) stories and stats that recently stood out to us.

Read More

Jul 5, 2018

By 

Philippe Aussant

CX Metrics Series: Purchase Horizon

This is Part 6 in a series that examines key Customer Experience (CX) metrics that every Voice of the Customer (VoC) program should measure to better understand the visitors’ digital experience. In this post, we look at a metric that provides the only way to truly know when your visitors are...

Read More

Jun 14, 2018

By 

William Braün

The importance of every brand interaction and 4 more CX stories you should check out

With April already behind us, it’s time to look at some of the Customer Experience (CX) articles, quotes, tips and stats that caught our eye this month.

Read More

May 1, 2018

By 

Philippe Aussant

Omni-channel vs. Multi-channel: What’s the Difference?

As customers, we’ve reached a stage where we now expect to be able to interact with our favorite brands wherever, whenever and however it best suits us. 

Read More

Apr 19, 2018

By 

Duff Anderson

4 Customer Experience Quotes To Help You Become A Better CX Professional

It’s safe to say that the Customer Experience (CX) is now being discussed more than ever before.

Read More

Apr 6, 2018

By 

Duff Anderson

Retail Apps Are Outperforming Mobile Sites and 4 More CX Stories You Should Read

March was a busy month in CX news and for iperceptions.

We launched a new logo and tagline (learn more here), we attended the Adobe Summit in Las Vegas and even published a new white paper that covers the best practices of running a Voice of the Customer (VoC) program.

Read More

Apr 4, 2018

By 

Philippe Aussant

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