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The Customer-Centric Marketer - Customer Experience Blog

10 iperceptions blog posts to fine-tune your Customer Experience skills in 2019

Customer Experience (CX) is a vast concept - one that is intrinsically linked to each aspect of your organization. With CX now being seen as one (if not the) key differentiator among many competing companies, it often requires you to leverage many tools and skills to ensure all the cogs in the...

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Dec 18, 2018

By 

Philippe Aussant

CX Metrics Series: Next Steps

This is Part 7 in a series that examines key Customer Experience (CX) metrics that every Voice of the Customer (VoC) program should measure to understand the visitors’ digital experience better. In this post, we look at a metric that provides a way to really know what your visitors will do next...

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Dec 11, 2018

By 

William Braün

4 NGPX Sessions You Can’t Miss

When it comes to the Healthcare industry, one of the hottest topics being discussed is the Patient Experience. On November 27-29, 2018, the NGPX conference in San Diego will bring this topic to the forefront.

Read More

Nov 21, 2018

By 

Duff Anderson

A boost in multi-channel holiday shopping and 5 more CX stories you should read

With Black Friday officially kicking off the holiday season just over a couple of weeks ago, we’re now in the midst of what is the busiest time of the year for many companies.

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Dec 13, 2018

By 

Philippe Aussant

3 Key Takeaways from NGPX 2018

What a week it was at NGPX 2018!

This year’s conference took place in sunny San Diego, California, and gathered hundreds of Healthcare and Patient Experience (PX) professionals to share lessons and stories on managing the patient experience based on their organization’s own experiences, and also...

Read More

Dec 6, 2018

By 

Duff Anderson

3 Skills Every Director of Customer Experience Needs to Succeed

Today's consumers are not only becoming empowered by technology, but they also have more options than ever before. As a result, brands must adapt to this new business paradigm, and fast.

Read More

Oct 29, 2018

By 

iperceptions

10 iperceptions blog posts to fine-tune your Customer Experience skills in 2019

Customer Experience (CX) is a vast concept - one that is intrinsically linked to each aspect of your organization. With CX now being seen as one (if not the) key differentiator among many competing companies, it often requires you to leverage many tools and skills to ensure all the cogs in the...

Read More

Dec 18, 2018

By 

Philippe Aussant

A boost in multi-channel holiday shopping and 5 more CX stories you should read

With Black Friday officially kicking off the holiday season just over a couple of weeks ago, we’re now in the midst of what is the busiest time of the year for many companies.

Read More

Dec 13, 2018

By 

Philippe Aussant

CX Metrics Series: Next Steps

This is Part 7 in a series that examines key Customer Experience (CX) metrics that every Voice of the Customer (VoC) program should measure to understand the visitors’ digital experience better. In this post, we look at a metric that provides a way to really know what your visitors will do next...

Read More

Dec 11, 2018

By 

William Braün

3 Key Takeaways from NGPX 2018

What a week it was at NGPX 2018!

This year’s conference took place in sunny San Diego, California, and gathered hundreds of Healthcare and Patient Experience (PX) professionals to share lessons and stories on managing the patient experience based on their organization’s own experiences, and also...

Read More

Dec 6, 2018

By 

Duff Anderson

4 NGPX Sessions You Can’t Miss

When it comes to the Healthcare industry, one of the hottest topics being discussed is the Patient Experience. On November 27-29, 2018, the NGPX conference in San Diego will bring this topic to the forefront.

Read More

Nov 21, 2018

By 

Duff Anderson

3 Skills Every Director of Customer Experience Needs to Succeed

Today's consumers are not only becoming empowered by technology, but they also have more options than ever before. As a result, brands must adapt to this new business paradigm, and fast.

Read More

Oct 29, 2018

By 

iperceptions

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