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The Customer-Centric Marketer - Customer Experience Blog

3 Reasons Why Closed Loop Feedback is Key to Your CEM Efforts

A crucial part of Customer Experience Management (CEM) is not only putting in place the means to deliver great experiences for your customers, visitors or users. It’s also about addressing any poor experiences that might slip through the cracks, and in this day and age, the speed and efficiency...

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Apr 3, 2019

By 

Kathleen Browne

[Infographic] 19 Customer Experience Statistics For 2019

In an age where consumers have more and more buying power, the Customer Experience (CX) has become one of the top competitive differentiators among brands in all industries.

Read More

Mar 20, 2019

By 

Philippe Aussant

Top 5 Customer Experience Trends To Look For in 2019

In 2019, the heat will be turned up on Customer Experience (CX) professionals to design positive, memorable experiences that will attract new consumers, and keep existing customers from fleeing to their competition.

Read More

Jan 29, 2019

By 

Lane Cochrane

Who manages the CX and 4 more recent CX articles you should read

Every day brings about great insights, statistics and debates about the various aspects and minute details of the Customer Experience (CX) that it can be easy to lose track.

Read More

Mar 28, 2019

By 

Philippe Aussant

Figuring out the in-store mobile experience and 4 more CX stories you should read

Doesn’t it feel not very long ago that we were kicking our feet up, sipping eggnog and enjoying the holiday season?

Read More

Feb 7, 2019

By 

Philippe Aussant

9 Must-Attend Customer Experience Conferences in 2019

The Customer Experience (CX) is one of the hottest topics in most industries. It is being discussed, researched and scrutinized as much as ever before, and with the level of impact that CX can have on your bottom line, it’s definitely for a good reason.

Read More

Jan 9, 2019

By 

iperceptions

3 Reasons Why Closed Loop Feedback is Key to Your CEM Efforts

A crucial part of Customer Experience Management (CEM) is not only putting in place the means to deliver great experiences for your customers, visitors or users. It’s also about addressing any poor experiences that might slip through the cracks, and in this day and age, the speed and efficiency...

Read More

Apr 3, 2019

By 

Kathleen Browne

Who manages the CX and 4 more recent CX articles you should read

Every day brings about great insights, statistics and debates about the various aspects and minute details of the Customer Experience (CX) that it can be easy to lose track.

Read More

Mar 28, 2019

By 

Philippe Aussant

[Infographic] 19 Customer Experience Statistics For 2019

In an age where consumers have more and more buying power, the Customer Experience (CX) has become one of the top competitive differentiators among brands in all industries.

Read More

Mar 20, 2019

By 

Philippe Aussant

Figuring out the in-store mobile experience and 4 more CX stories you should read

Doesn’t it feel not very long ago that we were kicking our feet up, sipping eggnog and enjoying the holiday season?

Read More

Feb 7, 2019

By 

Philippe Aussant

Top 5 Customer Experience Trends To Look For in 2019

In 2019, the heat will be turned up on Customer Experience (CX) professionals to design positive, memorable experiences that will attract new consumers, and keep existing customers from fleeing to their competition.

Read More

Jan 29, 2019

By 

Lane Cochrane

9 Must-Attend Customer Experience Conferences in 2019

The Customer Experience (CX) is one of the hottest topics in most industries. It is being discussed, researched and scrutinized as much as ever before, and with the level of impact that CX can have on your bottom line, it’s definitely for a good reason.

Read More

Jan 9, 2019

By 

iperceptions

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