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The Customer-Centric Marketer - Customer Experience Blog

[Infographic] 20+ Key Customer Experience Statistics For 2020

Today, more than ever, your customers are calling the shots, and brands must adapt.

Read More

Jan 15, 2020

By 

Philippe Aussant

11 Must-Attend Customer Experience Conferences in 2020

Customer Experience (CX) can make or break a brand. With 2020 upon us, brands must stay on top of all the latest CX innovations, gleaning opportunities, and cautionary tales to ensure their CX program prospers over the next decade.

Customer Experience conferences are a great place to gain these...

Read More

Dec 3, 2019

By 

iperceptions

10 Do’s and Don’ts of Customer Experience Measurement

More than 4 in 5 of brands now expect to compete based on the Customer Experience (CX), according to Gartner. The need to measure the CX has never been greater. 

But what makes for a successful CX measurement program?

Read More

Oct 22, 2019

By 

iperceptions

10 of our favorite iperceptions CX posts from 2019 to take you into 2020

2019 has just flown by. With over 4 in 5 marketers expecting to compete primarily on Customer Experience (CX), this is a topic that is being discussed, analyzed, and scrutinized now more than ever.

Read More

Dec 17, 2019

By 

Philippe Aussant

2019 Holiday Shopping Season: 5 retail predictions that stood out to us

It’s beginning to look a lot like the holiday shopping season is upon us. So, what can retailers expect from their customers this year?

Read More

Nov 19, 2019

By 

Philippe Aussant

[Free eBook] The Definitive Guide to Customer Experience in 2020

We are now firmly in the age of Customer Experience (CX). An age when customers are more empowered by technology than ever before. 

An age when customers are in control and calling the shots.

Read More

Oct 7, 2019

By 

iperceptions

[Infographic] 20+ Key Customer Experience Statistics For 2020

Today, more than ever, your customers are calling the shots, and brands must adapt.

Read More

Jan 15, 2020

By 

Philippe Aussant

10 of our favorite iperceptions CX posts from 2019 to take you into 2020

2019 has just flown by. With over 4 in 5 marketers expecting to compete primarily on Customer Experience (CX), this is a topic that is being discussed, analyzed, and scrutinized now more than ever.

Read More

Dec 17, 2019

By 

Philippe Aussant

11 Must-Attend Customer Experience Conferences in 2020

Customer Experience (CX) can make or break a brand. With 2020 upon us, brands must stay on top of all the latest CX innovations, gleaning opportunities, and cautionary tales to ensure their CX program prospers over the next decade.

Customer Experience conferences are a great place to gain these...

Read More

Dec 3, 2019

By 

iperceptions

2019 Holiday Shopping Season: 5 retail predictions that stood out to us

It’s beginning to look a lot like the holiday shopping season is upon us. So, what can retailers expect from their customers this year?

Read More

Nov 19, 2019

By 

Philippe Aussant

10 Do’s and Don’ts of Customer Experience Measurement

More than 4 in 5 of brands now expect to compete based on the Customer Experience (CX), according to Gartner. The need to measure the CX has never been greater. 

But what makes for a successful CX measurement program?

Read More

Oct 22, 2019

By 

iperceptions

[Free eBook] The Definitive Guide to Customer Experience in 2020

We are now firmly in the age of Customer Experience (CX). An age when customers are more empowered by technology than ever before. 

An age when customers are in control and calling the shots.

Read More

Oct 7, 2019

By 

iperceptions

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