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The Customer-Centric Marketer - Customer Experience Blog

16 Must-Know Stats and Quotes on the Car Buying Customer Journey

The car shopping customer journey is long and winding, with many speed bumps and sharp turns you have to navigate before you finally put pen to paper on the car of your dreams.

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Jul 11, 2019

By 

Philippe Aussant

7 Must-Hear Customer Experience Podcasts

Whether you’re on your work commute, doing your everyday workout, or even just knocking out a project at work: listening to podcasts is becoming more and more part of our daily routines.

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May 21, 2019

By 

Philippe Aussant

3 Reasons Why Closed Loop Feedback is Key to Your CEM Efforts

A crucial part of Customer Experience Management (CEM) is not only putting in place the means to deliver great experiences for your customers, visitors or users. It’s also about addressing any poor experiences that might slip through the cracks, and in this day and age, the speed and efficiency...

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Apr 3, 2019

By 

Kathleen Browne

Shoppers are becoming more omnichannel and 4 more CX stories you should read

With summer now officially upon us, it’s time to take a look at some of the great Customer Experience (CX) stories that caught our eye recently.

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Jun 25, 2019

By 

Philippe Aussant

Closing the Customer Feedback Loop: 6 Essential Elements You Need

Customer feedback has no value gathering dust in your database. Acting on it, and in a timely fashion, is how you can convert this feedback into positive Customer Experience (CX).

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May 1, 2019

By 

Kathleen Browne

Who manages the CX and 4 more recent CX articles you should read

Every day brings about great insights, statistics and debates about the various aspects and minute details of the Customer Experience (CX) that it can be easy to lose track.

Read More

Mar 28, 2019

By 

Philippe Aussant

16 Must-Know Stats and Quotes on the Car Buying Customer Journey

The car shopping customer journey is long and winding, with many speed bumps and sharp turns you have to navigate before you finally put pen to paper on the car of your dreams.

Read More

Jul 11, 2019

By 

Philippe Aussant

Shoppers are becoming more omnichannel and 4 more CX stories you should read

With summer now officially upon us, it’s time to take a look at some of the great Customer Experience (CX) stories that caught our eye recently.

Read More

Jun 25, 2019

By 

Philippe Aussant

7 Must-Hear Customer Experience Podcasts

Whether you’re on your work commute, doing your everyday workout, or even just knocking out a project at work: listening to podcasts is becoming more and more part of our daily routines.

Read More

May 21, 2019

By 

Philippe Aussant

Closing the Customer Feedback Loop: 6 Essential Elements You Need

Customer feedback has no value gathering dust in your database. Acting on it, and in a timely fashion, is how you can convert this feedback into positive Customer Experience (CX).

Read More

May 1, 2019

By 

Kathleen Browne

3 Reasons Why Closed Loop Feedback is Key to Your CEM Efforts

A crucial part of Customer Experience Management (CEM) is not only putting in place the means to deliver great experiences for your customers, visitors or users. It’s also about addressing any poor experiences that might slip through the cracks, and in this day and age, the speed and efficiency...

Read More

Apr 3, 2019

By 

Kathleen Browne

Who manages the CX and 4 more recent CX articles you should read

Every day brings about great insights, statistics and debates about the various aspects and minute details of the Customer Experience (CX) that it can be easy to lose track.

Read More

Mar 28, 2019

By 

Philippe Aussant

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