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[Infographic] The Hierarchy of Needs: Citizen Experience in the Public Sector

This is the third blog post in a series that explores the meaning of the digital citizen experience. In my first blog post, I looked at What is the Citizen Experience in the 21st Century?, the second posts presents The Metrics you need to Improve the Citizen Experience. In this post, I will...

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Jun 23, 2016

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iPerceptions

What is the Citizen Experience in the 21st Century?

This is the first blog post in a series that explores the meaning of the digital citizen experience. In my second blog post, I looked at The Metrics you need to Improve the Citizen Experience, the third posts presents an infographic explaining The Hierarchy of Needs: Citizen Experience in the...

Read More

May 12, 2016

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iPerceptions

How to Improve the Citizen Experience for Youth, Minorities and People with a Disability

Today, governments are pushing to create openness and transparency to establish trust amongst their citizens. According to opengovpartnership.org, a transparent government is a key focus for over 85 countries to develop ways in which they can be more open with their citizens. One of the crucial...

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Feb 10, 2016

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iPerceptions

The Metrics you need to Improve the Citizen Experience

This is the second blog post in a series that explores the meaning of the digital citizen experience. In my first blog post, I looked at What is the Citizen Experience in the 21st Century?, the third posts presents an infographic explaining The Hierarchy of Needs: Citizen Experience in the...

Read More

Jun 15, 2016

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iPerceptions

The citizen experience debate: Why you need to collect feedback

Technology allows citizens the privilege of having something they never had before – the center stage to speak their truth and demand that they be heard.  Before technology and the transparency, it brought, organizations and governments had limited means to get our feedback and bring awareness...

Read More

Apr 21, 2016

By 

iPerceptions

[Infographic] The Hierarchy of Needs: Citizen Experience in the Public Sector

This is the third blog post in a series that explores the meaning of the digital citizen experience. In my first blog post, I looked at What is the Citizen Experience in the 21st Century?, the second posts presents The Metrics you need to Improve the Citizen Experience. In this post, I will...

Read More

Jun 23, 2016

By 

iPerceptions

The Metrics you need to Improve the Citizen Experience

This is the second blog post in a series that explores the meaning of the digital citizen experience. In my first blog post, I looked at What is the Citizen Experience in the 21st Century?, the third posts presents an infographic explaining The Hierarchy of Needs: Citizen Experience in the...

Read More

Jun 15, 2016

By 

iPerceptions

What is the Citizen Experience in the 21st Century?

This is the first blog post in a series that explores the meaning of the digital citizen experience. In my second blog post, I looked at The Metrics you need to Improve the Citizen Experience, the third posts presents an infographic explaining The Hierarchy of Needs: Citizen Experience in the...

Read More

May 12, 2016

By 

iPerceptions

The citizen experience debate: Why you need to collect feedback

Technology allows citizens the privilege of having something they never had before – the center stage to speak their truth and demand that they be heard.  Before technology and the transparency, it brought, organizations and governments had limited means to get our feedback and bring awareness...

Read More

Apr 21, 2016

By 

iPerceptions

How to Improve the Citizen Experience for Youth, Minorities and People with a Disability

Today, governments are pushing to create openness and transparency to establish trust amongst their citizens. According to opengovpartnership.org, a transparent government is a key focus for over 85 countries to develop ways in which they can be more open with their citizens. One of the crucial...

Read More

Feb 10, 2016

By 

iPerceptions