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[QUIZ] Do You Know These Omni-Channel Facts and Stats?


Aug 7, 2018, By iperceptions

Technology has empowered customers to interact with their favorite brands how they want, when they want. This has lead to increased expectations for brands to offer seamless experiences across all their touchpoints - experiences that enable customers to easily interchange between their preferred channels to complete their desired tasks.

As a result, there has been a growing focus on the "omni-channel experience," and what brands can do to design an experience that stands out from their peers.

But what exactly does "omni-channel" mean? How important is it? What are some of the customer behaviors that marketers should take note of when designing an omni-channel experience?

Take our latest quiz and see if you're up to speed on some of the most noteworthy omni-channel facts and stats!

 

 

 

 

Sources

BigCommerce - The Complete Omni-Channel Retail Report: What Brands Need to Know About Modern Consumer Shopping Habits in 2018

Deloitte Insights - 2016 Deloitte Holiday Survey

Deloitte Insights - The new digital divide

Econsultancy (in association with Adobe) - Digital Intelligence Briefing: 2018 Digital Trends in Retail

Statista - Mobile activities of online shoppers in the United States as of February 2017

Statista - Percentage of consumers in the United States who use their mobile phone for shopping related activities as of June 2017

Strategy& - The 2017 Global Omnichannel Retail Index: Omnichannel on the march

Total Retail - Analytics: Brick-and-Mortar Retailers’ Bridge Into the Digital World

 

Do you like this quiz? You might also look these articles too:

Omni-channel vs. Multi-channel: What’s the Difference?

What You Need To Know About The Omni-Channel Customer Experience

4 Retail Technology Trends To Keep An Eye On

What Retailers Need To Know About The In-Store Experience

 

Banner image source: Photo by Paul Hanaoka on Unsplash

iperceptions

iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world’s customer-centric brands to the insights they need to improve the customer experience.

[QUIZ] Do You Know These Omni-Channel Facts and Stats?


Aug 7, 2018, By iperceptions
|0 comments

Technology has empowered customers to interact with their favorite brands how they want, when they want. This has lead to increased expectations for brands to offer seamless experiences across all their touchpoints - experiences that enable customers to easily interchange between their preferred channels to complete their desired tasks.

As a result, there has been a growing focus on the "omni-channel experience," and what brands can do to design an experience that stands out from their peers.

But what exactly does "omni-channel" mean? How important is it? What are some of the customer behaviors that marketers should take note of when designing an omni-channel experience?

Take our latest quiz and see if you're up to speed on some of the most noteworthy omni-channel facts and stats!

 

 

 

 

Sources

BigCommerce - The Complete Omni-Channel Retail Report: What Brands Need to Know About Modern Consumer Shopping Habits in 2018

Deloitte Insights - 2016 Deloitte Holiday Survey

Deloitte Insights - The new digital divide

Econsultancy (in association with Adobe) - Digital Intelligence Briefing: 2018 Digital Trends in Retail

Statista - Mobile activities of online shoppers in the United States as of February 2017

Statista - Percentage of consumers in the United States who use their mobile phone for shopping related activities as of June 2017

Strategy& - The 2017 Global Omnichannel Retail Index: Omnichannel on the march

Total Retail - Analytics: Brick-and-Mortar Retailers’ Bridge Into the Digital World

 

Do you like this quiz? You might also look these articles too:

Omni-channel vs. Multi-channel: What’s the Difference?

What You Need To Know About The Omni-Channel Customer Experience

4 Retail Technology Trends To Keep An Eye On

What Retailers Need To Know About The In-Store Experience

 

Banner image source: Photo by Paul Hanaoka on Unsplash

iperceptions

iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world’s customer-centric brands to the insights they need to improve the customer experience.

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