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by Philippe Aussant, on Sep 20, 2013
The process of designing a survey and deciding which questions to include is an exciting one. Everyone wants to collect as much data as possible and draw as much insight as possible from each respondent. For some survey questions, such as Overall Satisfaction, Purpose of Visit, Task Completion, and Likelihood to Recommend, asking every respondent works well. By asking these questions you can keep a finger on the pulse of your website, and identify any notable changes in your visitors’ overall experience with your website.
However, sometimes you may want to start getting more specific with your research, and only target certain respondents with certain questions. For example, you may want to ask specific questions with regards to the purchasing process. Understandably, these types of questions would not likely be relevant to all respondents (e.g. those who primarily visited your website to access their account or read a blog post). Instead, you may want only to ask these questions to those who stated that they were visiting your website to make a purchase. Keeping your research questions relevant and engaging for your survey respondents is one of the ways in which Skip Logic can prove to be valuable, while it can also be beneficial when it comes time to analyze your data.
Whenever possible, you should consider using Skip Logic for your surveys for the following reasons:
Whenever accepting the invitation for your survey, your website visitors are volunteering to take the time to let you know more about their experience, in hopes that their feedback may be considered for any future changes to your website. As such, you should ensure that their time is rewarded with an engaging survey where they do not experience respondent fatigue, and instead make them feel like the survey is customized to learn more about their own personal experience with your website. The ability to apply Skip Logic can help ensure that these goals are met, while also easily allowing you to collect more targeted and actionable feedback in the process.
Image source: Ivan Dervisevic
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