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The Customer-Centric Marketer - Customer Experience Blog

[QUIZ] How Customer-Centric Are You?


Jul 19, 2017, By iPerceptions
|0 comments

Nowadays, a well-executed Customer Experience (CX) program is becoming a must for companies looking to get a step up on their competitors. But what does it take to be able to launch, manage and optimize a CX program?

This is a topic that we can go on forever about (we even have a whole section of our blog is dedicated to this!). But one thing is certain: To run a successful CX program, you need to have a customer-centric mindset. In other words, you have to put the customer first in every decision and process you put in place.

Take this quiz and see how customer-centric you are. 

Note: Make sure to check out our free Definitive Guide to Customer Experience, which you can access this guide at the end of the quiz!

 

 

Did you like this quiz? You might like these articles too:

Top 3 Challenges CX Professionals Face Today

6 Stats That Show How The Customer Experience Impacts Your Bottom Line

How to Get Your C-Suite to Buy-In to the Customer Experience [Cheat Sheet]

3 Data Points To Bridge The Gap Between Your Adobe Analytics and Voice of the Customer Data

Customer Experience Metrics Series: Effort

Can You Pass This Customer Experience Quiz? [Quiz]

Are You a Digital Voice of the Customer Rockstar? [Quiz]

 

Image source: Pexels

iPerceptions

iPerceptions is a leading digital customer research company that extends the value of Voice of the Customer beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences.

[QUIZ] How Customer-Centric Are You?


Jul 19, 2017, By iPerceptions
|0 comments

Nowadays, a well-executed Customer Experience (CX) program is becoming a must for companies looking to get a step up on their competitors. But what does it take to be able to launch, manage and optimize a CX program?

This is a topic that we can go on forever about (we even have a whole section of our blog is dedicated to this!). But one thing is certain: To run a successful CX program, you need to have a customer-centric mindset. In other words, you have to put the customer first in every decision and process you put in place.

Take this quiz and see how customer-centric you are. 

Note: Make sure to check out our free Definitive Guide to Customer Experience, which you can access this guide at the end of the quiz!

 

 

Did you like this quiz? You might like these articles too:

Top 3 Challenges CX Professionals Face Today

6 Stats That Show How The Customer Experience Impacts Your Bottom Line

How to Get Your C-Suite to Buy-In to the Customer Experience [Cheat Sheet]

3 Data Points To Bridge The Gap Between Your Adobe Analytics and Voice of the Customer Data

Customer Experience Metrics Series: Effort

Can You Pass This Customer Experience Quiz? [Quiz]

Are You a Digital Voice of the Customer Rockstar? [Quiz]

 

Image source: Pexels

iPerceptions

iPerceptions is a leading digital customer research company that extends the value of Voice of the Customer beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences.

The Definitive Guide to Customer Experience

Everything You Need to Know to Be a CX Expert

This 35+ page definitve guide will provide you with the tools you need to construct a winning customer experience strategy.

Download "The Definitive Guide to Customer Experience"