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The Customer-Centric Marketer - Customer Experience Blog

Posts by iPerceptions

iPerceptions


iPerceptions is a leading digital customer research company that extends the value of Voice of the Customer beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences.

[QUIZ] How Much Do You Know About Text Analytics?

When it comes to learning about the Customer Experience, there is nothing that confirms what your customers are thinking quite like unstructured feedback. 

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Oct 25, 2017

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iPerceptions

Customer-Centric Roundup: August 2017

The summer holidays have come to an end. Everyone is now back at school. Wearing white is now somewhat of a taboo (yes, some believe wearing white after labor day is a fashion no-no). Also with this came a whole bunch of new stats and stories about the customer experience to pour over. So let’s...

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Sep 7, 2017

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iPerceptions

Customer-Centric Roundup: July 2017

The Customer Experience continues to be one of the hottest topics in the business world, which continuously brings about a slew of interesting articles and stats that shed light on the importance of offering a great CX.

Here are just some of the many articles that caught our eye this month:

Read More

Aug 1, 2017

By 

iPerceptions

[INTERVIEW] 5 Fears of Switching Survey Vendors and How to Overcome Them

So you’ve decided that you’re not getting as much out of your Voice of the Customer (VoC) research with your current survey vendor, and that a change is in order.

Read More

Oct 11, 2017

By 

iPerceptions

Meet Our New Text Analytics Solution Powered by Artificial Intelligence (AI)

Open-ended feedback, also known as unstructured feedback, provides a glimpse into the minds of your customers like no other type of data can. It provides vital insight and context that you need to better track, understand, then improve your customer experience, which is crucial in order to...

Read More

Aug 10, 2017

By 

iPerceptions

[QUIZ] How Customer-Centric Are You?

Nowadays, a well-executed Customer Experience (CX) program is becoming a must for companies looking to get a step up on their competitors. But what does it take to be able to launch, manage and optimize a CX program?

Read More

Jul 19, 2017

By 

iPerceptions

[QUIZ] How Much Do You Know About Text Analytics?

When it comes to learning about the Customer Experience, there is nothing that confirms what your customers are thinking quite like unstructured feedback. 

Read More

Oct 25, 2017

By 

iPerceptions

[INTERVIEW] 5 Fears of Switching Survey Vendors and How to Overcome Them

So you’ve decided that you’re not getting as much out of your Voice of the Customer (VoC) research with your current survey vendor, and that a change is in order.

Read More

Oct 11, 2017

By 

iPerceptions

Customer-Centric Roundup: August 2017

The summer holidays have come to an end. Everyone is now back at school. Wearing white is now somewhat of a taboo (yes, some believe wearing white after labor day is a fashion no-no). Also with this came a whole bunch of new stats and stories about the customer experience to pour over. So let’s...

Read More

Sep 7, 2017

By 

iPerceptions

Meet Our New Text Analytics Solution Powered by Artificial Intelligence (AI)

Open-ended feedback, also known as unstructured feedback, provides a glimpse into the minds of your customers like no other type of data can. It provides vital insight and context that you need to better track, understand, then improve your customer experience, which is crucial in order to...

Read More

Aug 10, 2017

By 

iPerceptions

Customer-Centric Roundup: July 2017

The Customer Experience continues to be one of the hottest topics in the business world, which continuously brings about a slew of interesting articles and stats that shed light on the importance of offering a great CX.

Here are just some of the many articles that caught our eye this month:

Read More

Aug 1, 2017

By 

iPerceptions

[QUIZ] How Customer-Centric Are You?

Nowadays, a well-executed Customer Experience (CX) program is becoming a must for companies looking to get a step up on their competitors. But what does it take to be able to launch, manage and optimize a CX program?

Read More

Jul 19, 2017

By 

iPerceptions

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