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The Customer-Centric Marketer - Customer Experience Blog

Posts by iPerceptions

iPerceptions


iPerceptions is a leading digital customer research company that extends the value of Voice of the Customer beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences.

Customer-Centric Roundup: August 2017

The summer holidays have come to an end. Everyone is now back at school. Wearing white is now somewhat of a taboo (yes, some believe wearing white after labor day is a fashion no-no). Also with this came a whole bunch of new stats and stories about the customer experience to pour over. So let’s...

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Sep 7, 2017

By 

iPerceptions

Customer-Centric Roundup: July 2017

The Customer Experience continues to be one of the hottest topics in the business world, which continuously brings about a slew of interesting articles and stats that shed light on the importance of offering a great CX.

Here are just some of the many articles that caught our eye this month:

Read More

Aug 1, 2017

By 

iPerceptions

Customer-Centric Roundup: June 2017

We’re halfway through 2017 already, and there continues to be a steady flow of great and interesting articles and studies that dive deep into the customer experience. Let’s look at some of the biggest stories and trends about the customer experience that came out this month.

Read More

Jul 5, 2017

By 

iPerceptions

Meet Our New Text Analytics Solution Powered by Artificial Intelligence (AI)

Open-ended feedback, also known as unstructured feedback, provides a glimpse into the minds of your customers like no other type of data can. It provides vital insight and context that you need to better track, understand, then improve your customer experience, which is crucial in order to...

Read More

Aug 10, 2017

By 

iPerceptions

[QUIZ] How Customer-Centric Are You?

Nowadays, a well-executed Customer Experience (CX) program is becoming a must for companies looking to get a step up on their competitors. But what does it take to be able to launch, manage and optimize a CX program?

Read More

Jul 19, 2017

By 

iPerceptions

Customer-Centric Roundup: May 2017

It has been another eventful month for customer experience innovations and advancements. There is a lot to process from the month of May. So let's dive right into it and look at some of the biggest customer experience stories and trends.

Read More

Jun 7, 2017

By 

iPerceptions

Customer-Centric Roundup: August 2017

The summer holidays have come to an end. Everyone is now back at school. Wearing white is now somewhat of a taboo (yes, some believe wearing white after labor day is a fashion no-no). Also with this came a whole bunch of new stats and stories about the customer experience to pour over. So let’s...

Read More

Sep 7, 2017

By 

iPerceptions

Meet Our New Text Analytics Solution Powered by Artificial Intelligence (AI)

Open-ended feedback, also known as unstructured feedback, provides a glimpse into the minds of your customers like no other type of data can. It provides vital insight and context that you need to better track, understand, then improve your customer experience, which is crucial in order to...

Read More

Aug 10, 2017

By 

iPerceptions

Customer-Centric Roundup: July 2017

The Customer Experience continues to be one of the hottest topics in the business world, which continuously brings about a slew of interesting articles and stats that shed light on the importance of offering a great CX.

Here are just some of the many articles that caught our eye this month:

Read More

Aug 1, 2017

By 

iPerceptions

[QUIZ] How Customer-Centric Are You?

Nowadays, a well-executed Customer Experience (CX) program is becoming a must for companies looking to get a step up on their competitors. But what does it take to be able to launch, manage and optimize a CX program?

Read More

Jul 19, 2017

By 

iPerceptions

Customer-Centric Roundup: June 2017

We’re halfway through 2017 already, and there continues to be a steady flow of great and interesting articles and studies that dive deep into the customer experience. Let’s look at some of the biggest stories and trends about the customer experience that came out this month.

Read More

Jul 5, 2017

By 

iPerceptions

Customer-Centric Roundup: May 2017

It has been another eventful month for customer experience innovations and advancements. There is a lot to process from the month of May. So let's dive right into it and look at some of the biggest customer experience stories and trends.

Read More

Jun 7, 2017

By 

iPerceptions