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iperceptions


iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding the world’s customer-centric brands to the insights they need to improve the customer experience.

Ask These 8 Questions To Contextualize The Digital Car Shopping Experience

In an industry as competitive as Automotive, finding ways to meet growing customer expectations has never been more critical for CX professionals. 

So, how can you better meet these expectations at every step of their journey, and help them navigate speed bumps along the way?

Read More

Jun 6, 2019

By 

iperceptions

iperceptions Platform Achieves HITRUST CSF® Certification

iperceptions has always been strongly committed to the security and protection of our clients’ information and that of their survey respondents. Today’s news is, again, proof of that.

Read More

Nov 13, 2018

By 

iperceptions

[QUIZ] Do You Know These Omni-Channel Facts and Stats?

Technology has empowered customers to interact with their favorite brands how they want, when they want. This has lead to increased expectations for brands to offer seamless experiences across all their touchpoints - experiences that enable customers to easily interchange between their preferred...

Read More

Aug 7, 2018

By 

iperceptions

9 Must-Attend Customer Experience Conferences in 2019

The Customer Experience (CX) is one of the hottest topics in most industries. It is being discussed, researched and scrutinized as much as ever before, and with the level of impact that CX can have on your bottom line, it’s definitely for a good reason.

Read More

Jan 9, 2019

By 

iperceptions

3 Skills Every Director of Customer Experience Needs to Succeed

Today's consumers are not only becoming empowered by technology, but they also have more options than ever before. As a result, brands must adapt to this new business paradigm, and fast.

Read More

Oct 29, 2018

By 

iperceptions

A key aspect of Voice of the Customer research you should not overlook

How you listen matters. Unfortunately, some might be overlooking this particular detail of their Voice of the Customer (VoC) programs, which could end up impacting just how successful their program is in providing the insights they need to improve their Customer Experience (CX).

Read More

Jul 12, 2018

By 

iperceptions

Ask These 8 Questions To Contextualize The Digital Car Shopping Experience

In an industry as competitive as Automotive, finding ways to meet growing customer expectations has never been more critical for CX professionals. 

So, how can you better meet these expectations at every step of their journey, and help them navigate speed bumps along the way?

Read More

Jun 6, 2019

By 

iperceptions

9 Must-Attend Customer Experience Conferences in 2019

The Customer Experience (CX) is one of the hottest topics in most industries. It is being discussed, researched and scrutinized as much as ever before, and with the level of impact that CX can have on your bottom line, it’s definitely for a good reason.

Read More

Jan 9, 2019

By 

iperceptions

iperceptions Platform Achieves HITRUST CSF® Certification

iperceptions has always been strongly committed to the security and protection of our clients’ information and that of their survey respondents. Today’s news is, again, proof of that.

Read More

Nov 13, 2018

By 

iperceptions

3 Skills Every Director of Customer Experience Needs to Succeed

Today's consumers are not only becoming empowered by technology, but they also have more options than ever before. As a result, brands must adapt to this new business paradigm, and fast.

Read More

Oct 29, 2018

By 

iperceptions

[QUIZ] Do You Know These Omni-Channel Facts and Stats?

Technology has empowered customers to interact with their favorite brands how they want, when they want. This has lead to increased expectations for brands to offer seamless experiences across all their touchpoints - experiences that enable customers to easily interchange between their preferred...

Read More

Aug 7, 2018

By 

iperceptions

A key aspect of Voice of the Customer research you should not overlook

How you listen matters. Unfortunately, some might be overlooking this particular detail of their Voice of the Customer (VoC) programs, which could end up impacting just how successful their program is in providing the insights they need to improve their Customer Experience (CX).

Read More

Jul 12, 2018

By 

iperceptions

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