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Posts by Duff Anderson

Duff Anderson


Duff Anderson is a visionary in Voice of the Customer research with over 20 years’ experience.

6 Reasons To Consider A Full-Service Voice of the Customer Program

There is no questioning it; we are living in the age of the customer.

Superior Customer Experience Management in 2019 is widely recognized as one of the most important and defining competitive advantages.

Read More

Jan 16, 2019

By 

Duff Anderson

4 NGPX Sessions You Can’t Miss

When it comes to the Healthcare industry, one of the hottest topics being discussed is the Patient Experience. On November 27-29, 2018, the NGPX conference in San Diego will bring this topic to the forefront.

Read More

Nov 21, 2018

By 

Duff Anderson

Omni-channel vs. Multi-channel: What’s the Difference?

As customers, we’ve reached a stage where we now expect to be able to interact with our favorite brands wherever, whenever and however it best suits us. 

Read More

Apr 19, 2018

By 

Duff Anderson

3 Key Takeaways from NGPX 2018

What a week it was at NGPX 2018!

This year’s conference took place in sunny San Diego, California, and gathered hundreds of Healthcare and Patient Experience (PX) professionals to share lessons and stories on managing the patient experience based on their organization’s own experiences, and also...

Read More

Dec 6, 2018

By 

Duff Anderson

The true value of Voice of the Customer in Customer Experience Management

Data is only as valuable as what you do with it, and Voice of the Customer (VoC) data is no different.

In a world where a superior Customer Experience (CX) is now viewed as a key competitive advantage, leveraging VoC as part of your Customer Experience Management (CEM) efforts has never been...

Read More

Aug 21, 2018

By 

Duff Anderson

4 Customer Experience Quotes To Help You Become A Better CX Professional

It’s safe to say that the Customer Experience (CX) is now being discussed more than ever before.

Read More

Apr 6, 2018

By 

Duff Anderson

6 Reasons To Consider A Full-Service Voice of the Customer Program

There is no questioning it; we are living in the age of the customer.

Superior Customer Experience Management in 2019 is widely recognized as one of the most important and defining competitive advantages.

Read More

Jan 16, 2019

By 

Duff Anderson

3 Key Takeaways from NGPX 2018

What a week it was at NGPX 2018!

This year’s conference took place in sunny San Diego, California, and gathered hundreds of Healthcare and Patient Experience (PX) professionals to share lessons and stories on managing the patient experience based on their organization’s own experiences, and also...

Read More

Dec 6, 2018

By 

Duff Anderson

4 NGPX Sessions You Can’t Miss

When it comes to the Healthcare industry, one of the hottest topics being discussed is the Patient Experience. On November 27-29, 2018, the NGPX conference in San Diego will bring this topic to the forefront.

Read More

Nov 21, 2018

By 

Duff Anderson

The true value of Voice of the Customer in Customer Experience Management

Data is only as valuable as what you do with it, and Voice of the Customer (VoC) data is no different.

In a world where a superior Customer Experience (CX) is now viewed as a key competitive advantage, leveraging VoC as part of your Customer Experience Management (CEM) efforts has never been...

Read More

Aug 21, 2018

By 

Duff Anderson

Omni-channel vs. Multi-channel: What’s the Difference?

As customers, we’ve reached a stage where we now expect to be able to interact with our favorite brands wherever, whenever and however it best suits us. 

Read More

Apr 19, 2018

By 

Duff Anderson

4 Customer Experience Quotes To Help You Become A Better CX Professional

It’s safe to say that the Customer Experience (CX) is now being discussed more than ever before.

Read More

Apr 6, 2018

By 

Duff Anderson

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