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iPerceptions helps the world’s most respected brands become customer-centric organizations by leveraging the voice of their customers.

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Our Enterprise-Class Customer Analytics platform collects, analyzes and predicts customer feedback to boost the performance of your marketing programs.

A customer-centric experience.

Powered by VoC.

Deliver a consistent and personalized experience by understanding the intentions, needs and expectations of your customers.

Optimize with confidence.

Powered by VoC.

Rapidly identify visitors in distress and engage with them for relevant and insightful feedback to accurately optimize the experience.

1:1 personalization.

Powered by VoC.

Create individually tailored experiences with augmented Voice of Customer data that scales across your website audience.

Client Success:

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    Dell reduced its call center costs by $15M

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    iPerceptions’ customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their solution provided our entire team with real-time access to critical decision-support data.
    Customer Insights Manager
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    Chrysler increased website traffic by 40%

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    By constantly listening to our customers, we’ve seen tremendous improvement in how consumers feel about our brand and our ability to give them what they want online.
    Sr. Manager, National Advertising & Direct Marketing
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    Chrysler increased website satisfaction by 16%

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    Delivering the best customer experience online begins with knowing exactly what your visitors want to accomplish.
    Sr. Manager, National Advertising & Direct Marketing
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    Intuit increased website conversion by 15%

    Since deploying the iPerceptions solution, Intuit has seen a steady improvement in conversion—it's up 15 percent on average.
    User Experience Manager
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    Mercedes-Benz improved brand perception

    We can’t get into the customers’ heads with just web analytics. With iPerceptions we saw that the videos had a positive impact on brand perception.
    Digital marketing & data analyst