Case Studies

iPerceptions had helped industry leaders optimize their websites and improve visitor satisfaction. Here are some success stories.

     
  • January 24, 2012

    Deluxe Cashes in With Voice-of-Customer Analytics Tool

    A case study by Joe Keenen, Senior Editor at Retail Online Integration, about the positive impact of Voice of Customer analytics on customer satisfaction and task completion at Deluxe Corp.

    Read the case study.

  • December 12, 2011

    Kodak Gallery Case Study

    Download PDF (1.03 MB)
  • September 8, 2011

    canada.com Success Story

    Download PDF (47 KB)
  • September 8, 2011

    Choice Hotels Case Study

    Download PDF (281 KB)
  • April 4, 2011

    Mercedes-Benz USA Case Study

    A case study by Paul Demery, Managing Editor at Internet Retailer, about the positive impact of Voice of Customer analytics on brand perceptions at www.mbusa.com.

    Download PDF (71 KB)
  • March 30, 2010

    Intuit Case Study

    A case study featuring Intuit’s success with iPerceptions’ webValidator insights.

    Download PDF (88 KB)
  • May 12, 2008

    The Total Economic Impact of iPerceptions webValidator

    Read a commissioned study conducted by Forrester Consulting, “The Total Economic Impact of iPerceptions webValidator.”

    Download PDF (117 KB)
  • January 3, 2008

    Panasonic 2.0 Case Study

    A case study discussing iPerceptions’ integral role in maintaining Panasonic’s “Customer First” philosophy.

    Download PDF (51 KB)

What they say about us

Since deploying the [iPerceptions] solution, Intuit has seen a steady improvement in conversion—it's up 15 percent on average. In addition, customer satisfaction rates have increased an average of 10 to15 percent.

Intuit

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